The telephone number to crack down on false and fraudulent claims is 022-58332213/022-5833223/13920203374.
For the insured's report and claim, the company will handle it in time according to the limitation of claim. For small auto insurance cases, the company will reduce and exempt claims procedures in accordance with the principles of full guarantee, communication and consultation, and quality service, and use information technology support to improve the efficiency of case verification and speed up the limitation of claims.
Customers can know the information of underwriting claims at any time through the company's independent inquiry platform for underwriting claims in official website.
In the area covered by the company's service outlets, "general inquiry, general payment and general payment" will be implemented, so that customers can make claims nearby and realize smooth and worry-free nationwide.
Auto insurance claim prompt
(1) After an insurance accident happens to an insured vehicle, the driver should take the initiative to protect the scene, and if on-site rescue is needed, he should actively rescue it to avoid further losses. At the same time, you should immediately report the case to the public security traffic management department where the accident occurred, and notify the insurance company in time (no more than 48 hours in special circumstances), and the relevant personnel of the insurance company will wholeheartedly provide you with guidance and help;
(2) Please don't report to the insurance agent or the auto repair unit after the accident, because they have no right to make a claim commitment on behalf of the insurance company, and our company can help provide rescue units when necessary;
(3) The accidents of both parties should not be settled in a "private" way. Because it is a "private" accident, it is generally impossible to provide photos confirming the nature and cause of the accident and the loss of the other party's vehicle, and the insurance company will not compensate, which damages your compensation rights.
(4) Before the insured vehicle and the third party's vehicle or other property losses are repaired or compensated, the loss items and maintenance amount shall be determined together with the insurance company. Otherwise, the insurance company will have the right to re-approve the loss according to the contract, which will make the loss uncertain and the insurance company unable to pay.
(5) When a traffic accident happens, both parties should take the initiative to record the underwriting situation of the other party's vehicle insurance, that is, the underwriting company and insurance period of the other party's vehicle insurance.
(VI) The insurance company will review the medication and treatment schemes and standards for personal injury cases in accordance with the relevant provisions and standards of "social security" in the Interpretation of the Supreme People's Law on Several Issues Concerning the Trial of Insurance Disputes. If the expenses incurred are higher than the prescribed standards, the insurance company shall calculate the compensation according to the above-mentioned prescribed standards.
(7) According to the principle of "punishing traffic accidents with responsibility", the accident liability you bear in traffic accidents will be the basis for the economic compensation you need to bear. Any economic compensation that is inconsistent with the responsibility of traffic accidents will not be compensated by the insurance company.
(8) When the corporate body receives the indemnity, it shall affix its seal on the equity transfer book and the indemnity receipt, and the private car shall sign the equity transfer book and the indemnity receipt. The payee should copy his ID card in advance to ensure that you get the compensation on time.
Bohai property insurance co., ltd.-settlement guidance