Hello, dear, if there is something wrong with the new car, you can apply for a return, according to the "Three Guarantees Policy for Cars". First, change the car, the same fault can be changed for more than 5 times. Within the validity period of the Three Guarantees (the validity period of the Three Guarantees is two years or 50,000 kilometers, whichever comes first), if the repair time of the car exceeds three to five days, or if the repair caused by the quality problem of the same product exceeds five times, the consumer can change the car.
Consultation record answered on May 8, 2022
What reason do you need to return the newly bought pure electric car when it is broken and repaired?
Hello, dear, if there is something wrong with the new car, you can apply for a return, according to the "Three Guarantees Policy for Cars". First, change the car, the same fault can be changed for more than 5 times. Within the validity period of the Three Guarantees (the validity period of the Three Guarantees is two years or 50,000 kilometers, whichever comes first), if the repair time of the car exceeds three to five days, or if the repair caused by the quality problem of the same product exceeds five times, the consumer can change the car.
1 Within 0 days from the date when the seller issues the car purchase invoice or within 3000 kilometers (whichever comes first). 2. Returning the car, within the validity period of the three guarantees, serious safety failures have not been eliminated or new serious safety failures have occurred; Or after the engine and transmission are replaced twice; Or the same main parts such as steering system, braking system, suspension system, front/rear axle, car body, etc. can not be used normally after being replaced twice due to their quality problems. If the consumer chooses to return the goods, the seller shall be responsible for returning the goods. If the household car products meet the replacement conditions, and the seller has no products of the same brand and model, and all products with lower configuration than the original car are replaced by consumers, consumers can choose to return them, and the seller shall be responsible for returning them.
If the engine, transmission, power storage battery, drive motor or its main parts need to be replaced due to quality problems within 7 days from the date of validity of the Three Guarantees, the seller shall replace or return them free of charge according to the consumer's choice.