1, Bohai Insurance Company's customer service telephone number is 400-6 1 1-6666, and the customer service line implements a 24-hour ×365-day working system throughout the year. Customer service staff will provide customers with services such as reporting, insurance consultation and complaint acceptance in real time. After receiving the customer report, the customer service staff will contact the reporter within 10 minutes to agree on the investigation. Bohai Insurance Company will select the nearest customer service personnel to send to the scene of the accident through the GPS system to ensure the timeliness of claims service. If the accident site is within 20 kilometers of Bohai Insurance Branch, the customer service staff will arrive within 30 minutes. In case of special circumstances, the customer service staff will explain the reasons to the customer in advance and agree on the investigation time.
2. After arriving at the scene of the accident, the customer service staff will provide customers with professional traffic accident handling guidance, explain and explain the claims in detail, and guide customers to fill out the claim application or the notice of danger; Bohai Insurance official website has an independent inquiry platform for underwriting claims, through which customers can know the underwriting and claims information at any time.
3. Small cases will be handled quickly to improve service efficiency. If the total loss is less than 1 000 yuan, the auto insurance case will be closed within 1 working days from the date when the compensation agreement is reached with the customer and the claim data is completely collected, and the non-auto insurance case will be closed within 3 working days; If the total loss exceeds 10000 yuan, it shall be paid within 10 days after reaching a compensation agreement with the customer.
4. Customers can complain through telephone, letter, business hall and other channels, and supervise and feedback the services of Bohai Insurance Company. The "first inquiry responsibility system" is implemented for customer complaints, and full-time personnel are responsible for handling customer complaints and feeding back the results of complaint resolution within 3 working days.