First, the surveyor of the insurance company or other personnel will initiate an internal investigation, and the surveyor will take notes for the owner, go to the scene to collect evidence, go to the traffic police team to collect evidence, and collect accident site monitoring. If problems are found, they will report to the leader and communicate with the insured, hoping that he will give up the claim. If the insured is unwilling to give up the claim or has a tough attitude, the insurance company will be tough. If the insured is still unwilling to give up the claim, the insurance company will directly contact the Public Security Bureau for investigation.