"Why does he talk and make me do all the dirty work?"
"Why did he screw up and the boss only criticized me, so he was fine?"
At this time, someone will reflect to the leaders and hope that the leaders will come out to uphold justice. And the result? The result is far from what you expected. In the best case, the leader will take a casual look at you, comfort you and leave quickly;
If you meet a grumpy leader, let alone comfort you. I guess you still have to be scolded and think it has nothing to do with him. Even if he admits that "that person is at fault", the leader will play 50 boards each.
So it's already very wronged, and it will be even more wronged if you sue the case. So in the workplace, if you encounter grievances and setbacks, do you want to complain to the leader? And how to complain?
First, you should remember the first point-the workplace, and try not to complain. The workplace is not an ivory tower, nor is it a court. It is necessary to distinguish who is right and who is wrong. The leader is not a policeman. Many times, leaders don't care who is right or wrong, and they don't care how much injustice you have suffered. What the leader values more is who is more useful to him.
And because you and the leader look at the problem from different angles, you think there is something wrong with your colleagues, and the leader may not really think so, and the fact may not be what you think.
The workplace is the most prone to conflict. It is normal for colleagues to have conflicts because of their different personalities and interests. I can understand that you want to complain, but you must figure out how to help yourself.
From the leader's point of view, most questions are not right or wrong. At best, there is a problem with the cooperation between the two sides. A company is like a high-speed machine, and all employees in that company, including leaders, are gears in it.
Then one day, two gears got stuck. If you are a gear 1, you will say to the leader, "Hey, it's the gear that holds me back all day, and he stuck me"; However, at this time, Gear 2 also thinks that you are stuck by him.
From the perspective of the whole system, this is the problem that your two gears don't bite. The problems in the workplace are the same. From the leader's point of view, he will only see that you have affected the overall work and delayed the process.
So I want to remind you, what is the essence of the workplace? In the workplace, it is unrealistic to want everyone to be satisfied; In most cases, everyone is dissatisfied, but everyone can accept it.
Therefore, no matter who you complain about, leaders can't just listen to one side of the story and directly expel the other side. You know this, before you complain, you should adjust your expectation of the result so that the gap is not too big.
Then if I can't get the support of the leader, will I have to bear the injustice? Sister G doesn't ask you not to complain, nor does she ask you to be a small bean bag in the workplace and be bullied at will, but asks you to reflect the problem to the leader efficiently.
0 1
Adjust your mentality and expectations.
You need to make it clear that we won't turn anyone in. If you think so, it's easy to get angry and complain.
If you are angry with your leader and scold your colleagues, firstly, you have brought great emotional distress to the leader, and he may become as upset as you (as we said earlier, the leader has a lot of things to deal with, which may not be a big deal in your opinion);
Second, it is equivalent to suggesting that the leader says, "You don't understand right and wrong, which makes me feel wronged. How can you recruit such a fool? " Even if you don't say it, the leader will capture this information.
So you should be clear that the purpose of reflecting the problem is not to let the leader decide who is right or wrong, but to synchronize information and cognition with the boss and successfully complete the work. Because in the minds of leaders, there is only one thing, called "Don't delay things!" "Don't give me any trouble!" The key to reflect the problem is telling the truth, not complaining, not complaining.
02
When looking for a leader to reflect the situation
Just tell the truth, not feelings.
Not to mention strong emotions.
A friend said, if there is no emotion, how can the leaders feel how wronged I am and how can they pay attention to my affairs?
This is the wishful thinking of friends. The leader who can sit in that seat is not stupid. He will know "what happened". At least, he will think you are rational. If you have strong personal feelings in it, your leader will question the truth of what you say.
For example, you complain to the leader, "I think William is deliberately targeting me, and I can't cooperate with such a person." "The second expression," I will be responsible for telling the section about the project design ideas when I make a client proposal. As a result, William said it himself without consulting me. Because he is not responsible for the design idea, he is not skilled in this piece of content, but is answering the customer's q&; In A, the customer asked three questions, but he didn't answer them well. "
Compared with the first one, obviously, the second one is more reasonable and convincing, and the judgment made by the leaders is better.
03
Distinguish between facts and feelings: the 5-minute principle
When you are furious, or extremely depressed, you must hold your breath for 5 minutes, and never go to the leader at this time. You will make or say irrational behaviors or words under the control of your emotions.
Breathe well and take out a piece of paper. Write down all the important points you want to express in your mind at the moment. Then delete the feelings and leave the facts.
How to distinguish between facts and feelings?
If you can add the word "I feel" before the sentence, it is called feeling; If you can't add or add semantics, it won't hold water, and it's close to reality. For example, I think William is taking it personally. This is the feeling.
In this way, go over everything you want to communicate with the leader and make sure that the rest is basically the truth. Because information is useful to leaders; Moral judgment and right and wrong really don't need you to make decisions for the leaders.
When you have a fire in your heart and can control your feelings, the leader will only be a little nicer to you, thinking that you are a person who knows how to control your emotions, calm and rational when things happen, and proceed from the overall situation and work.
04
abstract
The workplace has always been full of right and wrong and interests. If you are wronged, you don't have to complain to the leader. You can solve it yourself first. If things can't be solved, before looking for a leader, make clear the purpose, not to complain to the leader, but to objectively reflect the situation to the leader and seek the help of the leader to make the work move smoothly.