Credit customer service needs to master relevant industry policies and processes, and need to know all kinds of loans, such as personal loans, commercial loans, housing loans, etc. The financial status and credit records of customers also need detailed investigation and analysis. Therefore, customer service personnel need to master all kinds of financial software and office software, such as Excel, Word and customer relationship management system to support their work.
In the work of credit customer service, customer service awareness is very important. Qualified customer service personnel should become intimate friends of loan customers and be ready to answer their questions at any time. When dealing with loan complaints, they must also be careful not to harm the interests of banks, and at the same time find the best solution for customers. To sum up, credit customer service is a challenging job. If you have good communication skills and financial knowledge, as well as a high sense of customer service, this is your chance to succeed in your career.