Speech by Excellent Clothing Staff 1
If purity is compared to the Yangtze River flowing through the country, then every pure employee is a drop of water that flows into this Yangtze River. As the store manager, I will guide pure employees to flow in the right direction into the sea. I think the work of managers, on the one hand, should strictly grasp management, on the other hand, should give play to the expertise of guidance, cooperation and planning.
Management should first be based on principles, not systems or processes, but mentality, which is the mentality of employees, including work and life. Cultivating employees' mentality should be based on pure corporate culture, focusing on the actual situation and supplemented by objective environment, and cultivate employees' self-confidence, self-esteem and clear self-awareness; Cultivate employees' team spirit and collective concept, and strengthen the mutual cooperation and cooperation between employees and department heads; Cultivate employees' insatiable learning mentality. I want them not only to master the relevant knowledge in this field, but also to know the common sense of service in the surrounding areas. Corporate culture is not to standardize our thinking, but to fully localize the "pure" brand image and better integrate it with Jiangxi local culture. So I want to cultivate employees' empathy, break the mindset, strengthen mutual learning, and complement each other.
As far as the work of the store manager is concerned, it is necessary to guide the work, formulate tasks, supervise the emergence of the situation, analyze the problems existing in the situation, solve the problems in time and provide necessary help; We should constantly strengthen publicity and pursue higher reputation and recognition. Although we are a professional brand store, we can also learn from different types of publicity methods.
If I were the store manager, I would strengthen the improvement of service quality. Goods are tangible, but services are intangible. Nowadays, consumers pay more attention to service quality, and service is a necessary and effective means to enhance brand competitiveness and value. Service not only requires business personnel to master product knowledge skillfully, but also needs to interpret our quality service with words and actions. For example, the terms of service cannot be simply enforced mechanically, and the sunshine service should really shine on consumers; Set up service stars and role models, make service a tangible role model among employees in the form of role models, and form a good atmosphere for service to catch up and help surpass.
If I were the store manager, I would better serve as a bridge between the preceding and the following. The first task of the store manager is to lead the team to complete the sales target issued by the company; He is also a middleman, a key figure in the whole chain store and a bridge for internal communication of the organization. Excellent store managers will be good at finding problems in their work and solving them in time; He is also an excellent training teacher, an example for employees, and can guide employees to complete various tasks well; He should also be good at motivating, be a cheerleader for employees, tap the inherent potential of employees and stimulate their enthusiasm for work.
If I am the store manager, I should start from three aspects: the feelings with employees, the realization of employees' self-worth and the treatment of employees. First, gain the trust of employees. Only when everyone believes in you will they be willing to work for you. In terms of feelings with employees, I should always care about employees' lives, how to eat in the canteen, whether my spare time is good, whether I have difficulties at home, whether I need help from enterprises, and so on. And try to solve their worries. At work, I will act according to the rules and regulations, so that rewards and punishments are clear. There is no doubt that employees who have made outstanding contributions to the enterprise should be commended and rewarded, and employees who violate labor discipline should be criticized and punished. Although there is no absolute fairness, I will try my best to be fair, so that employees can grasp strong relationships themselves. 2 1 century is short of talents. I need to know and use talents to be an excellent Bole. Let capable people display their talents and give them a space to show. I want to be paid according to my work, and I can't use excuses or other reasons to deduct employees' wages. When enterprises encounter difficulties, I should dare to face them and bear them. As an entrepreneur said, "No matter whether it is directly related to the leader or not, it is half responsible." I think it makes sense. You can't hide if you have a problem. You should lead the staff to solve it, and you should be the first to rush up. I want to be such a leader, so that employees can be assured and serve the enterprise wholeheartedly.
Speech by outstanding employees in clothing II
Dear leaders and colleagues,
Hello everyone!
It's a great honor to take part in this competition of clothing store manager, which is a once-in-a-lifetime opportunity for me to improve my self-ability, exercise my self-quality and show myself.
What is my name? Where do you work now? Clothing store, in? The position of clothing store is shopping guide, and I am now competing for the position of store manager. Please comment on my work.
As the store manager, I will guide all employees to flow into the sea in the right direction. I think the work of managers, on the one hand, should strictly grasp management, on the other hand, should give play to the expertise of guidance, cooperation and planning.
Management should first be based on principles, not systems or processes, but mentality, which is the mentality of employees, including work and life. How to cultivate employees' mentality? Based on corporate culture, focusing on the actual situation and supplemented by the objective environment, cultivate employees' self-confidence, self-esteem and clear self-awareness; Cultivate employees' team spirit and collective concept, and strengthen the mutual cooperation and cooperation between employees and department heads; Cultivate employees' insatiable learning mentality. I want them not only to master the relevant knowledge in this field, but also to know the common sense of service in the surrounding areas. Corporate culture is not to standardize our thinking, but to? This brand image is completely localized and better integrated with Jiangxi local culture. So I want to cultivate employees' empathy, break the mindset, strengthen mutual learning, and complement each other.
As far as the work of the store manager is concerned, it is necessary to guide the work, formulate tasks, supervise the emergence of the situation, analyze the problems existing in the situation, solve the problems in time and provide necessary help; We should constantly strengthen publicity and pursue higher reputation and recognition. Although we are a professional brand store, we can also learn from different types of publicity methods.
If I were the store manager, I would strengthen the improvement of service quality. Goods are tangible, but services are intangible. Nowadays, consumers pay more attention to service quality, and service is a necessary and effective means to enhance brand competitiveness and value. Service not only requires business personnel to master product knowledge skillfully, but also needs to interpret our quality service with words and actions. For example, the terms of service cannot be simply enforced mechanically, and the sunshine service should really shine on consumers; Set up service stars and role models, make service a tangible role model among employees in the form of role models, and form a good atmosphere for service to catch up and help surpass.
If I were the store manager, I would better serve as a bridge between the preceding and the following. The first task of the store manager is to lead the team to complete the sales target issued by the company; He is also a middleman, a key figure in the whole chain store and a bridge for internal communication of the organization. Excellent store managers will be good at finding problems in their work and solving them in time; He is also an excellent training teacher, an example for employees, and can guide employees to complete various tasks well; He should also be good at motivating, be a cheerleader for employees, tap the inherent potential of employees and stimulate their enthusiasm for work.
If I am the store manager, I should start from three aspects: the feelings with employees, the realization of employees' self-worth and the treatment of employees. First, gain the trust of employees. Only when everyone believes in you will they be willing to work for you. In terms of feelings with employees, I should always care about employees' lives, how to eat in the canteen, whether my spare time is good, whether I have difficulties at home, whether I need help from enterprises, and so on. And try to solve their worries. At work, I will act according to the rules and regulations, so that rewards and punishments are clear. There is no doubt that employees who have made outstanding contributions to the enterprise should be commended and rewarded, and employees who violate labor discipline should be criticized and punished. Although there is no absolute fairness, I will try my best to be fair, so that employees can grasp strong relationships themselves.
Speech by outstanding employees in clothing 3
"collapse?" Firecrackers sounded. Because today is the opening day of my magic clothing store. After a while, the firecrackers stopped. I excitedly said to the people present: "Today is the first day of the opening of my magic clothing store, and all the goods are 30% off."
After a while, a guest came. I smiled and said, "Welcome!" Then, I introduced all the magical goods in our store one by one.
Anti-theft vest
If you always carry valuables with you, you should buy an anti-theft vest. There is a micro sensor in the back. Once a thief touches your property, the sensor at the back will beep (other sounds can be set, except music). If you meet a robber, this vest can also help you tide over the difficulties. The robber hit you with a stick, and his back is equipped with anti-beating function; If the robber hits you on the head, you can wear a hat (special vest); The robber threatened you with a knife, so don't be afraid. Your back is equipped with anti-cutting and anti-stabbing functions to ensure that you can go home safely. The price is not expensive, 100 yuan/piece. 30% off today, 70 yuan/piece.
Color-changing dress
If you like to wear brightly colored clothes, you can buy a color-changing dress. There are all kinds of colors (including ugly colors) on clothes. If you want any color, just say "change to xx color!" "It's okay. This skirt is equipped with a sound sensor that can sense your voice. This dress also has a special function: as your mood changes, its pattern will also change. For example, if you are in a good mood today, it will turn into a smiling face, and your skirt will be covered with small smiling faces. Of course, if you don't like the pattern of smiling face, you can also say to it: "Don't laugh, I want xx pattern!" " "Well, you want to buy one! Color-changing dress 1 18 yuan/piece, 82.6 yuan/piece after 30% discount.
Music down jacket
If you like music very much, but don't want to carry mp3 all the time, I recommend you to buy a music down jacket. This down jacket stores songs from all over the world (if there are new songs, manufacturers will also transmit them to the down jacket by radio). What song do you want to listen to? Just say, "Play xx songs!" Forget it, then beat down jackets in order. I assure you, there will be many songs in the world, all of which are in the music memory in the down jacket. Moreover, the fabric and workmanship of this down jacket will not be worse than Bosideng down jacket. You must be very excited to see such a good down jacket! Then buy one, 400 yuan/piece of music down jacket, 30% off 280 yuan/piece. Although the price is a bit expensive for ordinary families, such a good down jacket is not expensive at all.
These three magical clothes are the top clothes in our shop, so I won't introduce the other clothes one by one. If you want to buy other clothes, just ask me to introduce you. You can also buy it online. Thank you for coming!
Speech by excellent clothing staff 4
If purity is compared to the Yangtze River flowing through the country, then every pure employee is a drop of water that flows into this Yangtze River. As the store manager, I will guide pure employees to flow in the right direction into the sea. I think the work of managers, on the one hand, should strictly grasp management, on the other hand, should give play to the expertise of guidance, cooperation and planning.
Management should first be based on principles, not systems or processes, but mentality, which is the mentality of employees, including work and life. Cultivating employees' mentality should be based on pure corporate culture, focusing on the actual situation and supplemented by objective environment, and cultivate employees' self-confidence, self-esteem and clear self-awareness; Cultivate employees' team spirit and collective concept, and strengthen the mutual cooperation and cooperation between employees and department heads; Cultivate employees' insatiable learning mentality. I want them not only to master the relevant knowledge in this field, but also to know the common sense of service in the surrounding areas. Corporate culture is not to standardize our thinking, but to fully localize the "pure" brand image and better integrate it with Jiangxi local culture. So I want to cultivate employees' empathy, break the mindset, strengthen mutual learning, and complement each other.
As far as the work of the store manager is concerned, it is necessary to guide the work, formulate tasks, supervise the emergence of the situation, analyze the problems existing in the situation, solve the problems in time and provide necessary help; We should constantly strengthen publicity and pursue higher reputation and recognition. Although we are a professional brand store, we can also learn from different types of publicity methods.
If I were the store manager, I would strengthen the improvement of service quality. Goods are tangible, but services are intangible. Nowadays, consumers pay more attention to service quality, and service is a necessary and effective means to enhance brand competitiveness and value. Service not only requires business personnel to master product knowledge skillfully, but also needs to interpret our quality service with words and actions. For example, the terms of service cannot be simply enforced mechanically, and the sunshine service should really shine on consumers; Set up service stars and role models, make service a tangible role model among employees in the form of role models, and form a good atmosphere for service to catch up and help surpass.
If I were the store manager, I would better serve as a bridge between the preceding and the following. The first task of the store manager is to lead the team to complete the sales target issued by the company; He is also a middleman, a key figure in the whole chain store and a bridge for internal communication of the organization. Excellent store managers will be good at finding problems in their work and solving them in time. He is also an excellent training teacher, an example for employees, and can guide employees to complete various tasks well; He should also be good at motivating, be a cheerleader for employees, tap the inherent potential of employees and stimulate their enthusiasm for work.
If I am the store manager, I should start from three aspects: the feelings with employees, the realization of employees' self-worth and the treatment of employees. First, gain the trust of employees. Only when everyone believes in you will they be willing to work for you. In terms of feelings with employees, I should always care about employees' lives, how to eat in the canteen, whether my spare time is good, whether I have difficulties at home, whether I need help from enterprises, and so on. And try to solve their worries. At work, I will act according to the rules and regulations, so that rewards and punishments are clear. There is no doubt that employees who have made outstanding contributions to the enterprise should be commended and rewarded, and employees who violate labor discipline should be criticized and punished. Although there is no absolute fairness, I will try my best to be fair, so that employees can grasp strong relationships themselves. 2 1 century is short of talents. I need to know and use talents to be an excellent Bole. Let capable people display their talents and give them a space to show. I want to be paid according to my work, and I can't use excuses or other reasons to deduct employees' wages. When enterprises encounter difficulties, I should dare to face them and bear them. As an entrepreneur said, "No matter whether it is directly related to the leader or not, it is half responsible." I think it makes sense. You can't hide if you have a problem. You should lead the staff to solve it, and you should be the first to rush up. I want to be such a leader, so that employees can be assured and serve the enterprise wholeheartedly.
Speech by outstanding clothing employees 5
Leaders, comrades and judges,
Hello everyone!
Today, the topic of my speech is "post success, sincere service every day".
With dreams, hopes, expectations and passions, a few years ago, I came to the group department store and took up the post of shop assistant. Here, the business hall is a "window" to show the image of our mall, reflecting the mental outlook and comprehensive quality of our "mall people". At the moment I put on the red sign, I felt a sense of pride and a heavy responsibility on my shoulders. Although an ordinary shop assistant is nothing to me, I know that my gestures are seen by the public, remembered by the public and kept in mind. Our image determines our interests. Our image represents the image of the enterprise. Only by being down-to-earth, becoming talents and serving us sincerely every day.
Group department store is a pearl of Daqing. She is located in the downtown area, attracting many citizens, passers-by and tourists from home and abroad to come shopping and sightseeing. Especially in holidays and peak sales season, food shopping malls are crowded with people, and every counter is packed. Everyone hopes that salespeople can meet their own requirements first. I remember when I first came to work in the mall, I was really shocked at first. I feel very anxious. I don't know who to collect the money first and who to weigh the goods first. A class member stood down, his voice hoarse and his feet swollen, and his ears seemed to be full of shouts from customers, as if he were about to fall apart. Physical exhaustion is the second, and the most nervous thing is to be afraid of making mistakes in your busy schedule. Who knows, you came when you were scared. One day, the counter was busy and a customer wanted to buy several kinds of roasted seeds and nuts. Because of my inexperience and slow action, despite my warm and generous attitude, my customers kept scolding me, and my words were very rude, which made me cry.
That night, I looked at the ceiling for a long time and couldn't sleep. For the first time, I really realized how difficult it is to be a good shop assistant. What customers want is first-class goods and first-class service. Whether you are a novice or an old hand, they will never forgive you. Although this customer talked a lot today, he did say that in principle, I must develop a set of excellent business skills, otherwise it would be just empty talk to say that serving the people.
From that day on, I wound up, went out early and came back late every day, observed carefully, took the capable person as the teacher and practiced the basic skills of the counter. Use work breaks and counter exercises to memorize the origin, specifications, packaging and prices of various commodities, and practice commodity packaging and counting money whenever you have time; Try not to use calculators during the operation, and force yourself to improve mental arithmetic and oral arithmetic; In view of my introverted personality, I volunteered to participate in the speech contest, which improved my language expression ability. According to my quiet and weak constitution, I force myself to get up and run long distances every morning, regardless of the heat and cold. Don't sit when you can stand at ordinary times, which greatly enhances your endurance and physique and develops a good standing posture. I worked hard to learn all kinds of advanced work experience, and used my spare time to read the knowledge such as "All the savings are profits, please give me the results", "Working Rules of Nissin" and "Wisdom of 100 Words Affecting Young People's Life". I know, only fine products can't do without quality service. The effective combination of high-quality goods and high-quality services can meet the needs of different consumers to the greatest extent. Drops of water wear away the stone, not strength, but hard work. Efficiency plays a decisive role in the benefit of enterprises. To build a first-class enterprise, employees must have first-class work efficiency. Inefficiency will eventually become the fatal weakness that restricts the development of enterprises. To improve work efficiency is to overcome the bad habit of procrastination and get things done day by day. Only when things are clear can we create a first-class enterprise. Only when consumers are always in your heart can you really worry about what customers are anxious and think about what customers think.
Once, a unit of the municipal government came early in the morning to buy more than 300 dishes, each of which included four varieties. I ordered before three o'clock in the afternoon. At that time, I put four kinds of food packaging boxes at my side in turn and asked a colleague to help me pack them. I bandaged myself with a shovel in one hand and a palm scale in the other, and my hands danced up and down. Obviously, people who bought these goods "tut" praised them. In just over two hours, 300 kinds of food were all weighed and packaged quietly, so that customers who originally planned to go again in the afternoon could catch up with the company dinner at noon, and the customers were extremely moved. As the saying goes, as long as the kung fu is deep, the iron pestle is ground into a needle. With persistent research spirit, I finally developed a set of excellent skills of "fast, accurate and steady". "Fast" means fast packaging, parcel and delivery; "accurate" means accurate measurement and quotation; "stable" means that the package of goods is firm, beautiful and the delivery is stable. No matter how many customers are crowded at the counter, no matter how busy the business is, I am always so leisurely, orderly, clean and smiling. ***2 pages, current page 1 12 salesperson's speech: to be a successful person in the post and sincerely serve every day.
In today's market, the supply of goods is extremely rich, and commercial outlets are springing up one after another. As a mainstream commercial enterprise, Daqing department store is facing severe challenges. To this end, the company has implemented a series of major measures aimed at strengthening management and optimizing services. In accordance with the requirements of the "Customer Satisfaction Project" in the business building, we should think about what customers think and be anxious about what customers are anxious about, and always be "active, enthusiastic, patient and considerate" when receiving customers, and "take one after another, wait for two and meet three".
One day, the leader of the food store forwarded me a letter from a customer. Seriously, "you should check it carefully and deal with it seriously. If it is a quality accident, you should be prepared to deduct the bonus. " I was shocked to hear it, and I was relieved after reading the letter carefully. It turned out that a foreign customer came to Daqing on business and saw pistachios on sale. He likes the name very much. Although the price was not cheap, he bought half a catty and wanted to taste it. I didn't expect to go back and have a taste. It is neither fragrant nor crisp. In the letter, the customer asked, "It was delicious when your shop assistant introduced it. I tasted it and it was not delicious at all. How can such a big store deceive people? "
As soon as I saw the contents of the complaint, I understood something in my heart. It turns out that when the customer bought it, he didn't clearly state that he would take it to another place, and he didn't know how to keep it. Pistachios in bulk must have softened in the tide. Although it is caused by the lack of customer care, the reputation of the commercial building will also be affected if it cannot be convinced by reason. In order to be responsible for the customer, I wrote a sincere letter of apology and bought half a catty of pistachios at my own expense, sealed them in plastic bags and sent them to the customer. Soon, a warm letter of commendation flew to the manager's desk. Customers enthusiastically praised our customer-oriented approach and wished our store prosperity. "
Some people say that the work of a shop assistant is boring, but I say that the work of a shop assistant is sacred and I love it. Business window service is the bridge and link to contact customers. Kind greetings and sweet smiles have brought us closer to our customers. At work, in line with the service concept of "communication starts from the heart", we warmly and sincerely receive every customer, so that customers can come with joy and return with satisfaction, so that they can truly enjoy our high-quality and efficient service. Through our own efforts and responsible attitude towards users, we have successfully completed various tasks, gained high praise from company leaders and users, and gained a happy and confident life.
I have been in the mall for several years. Shopping mall is my first big family after work, and it will also be my lifelong ideal for it in the future. I know that if you want to do things well and succeed, you must put all your physical and mental energy into your work, have a sense of responsibility, do everything with your heart, handle every detail well and enrich your work experience. For every employee, "customer first, wholehearted service" is not only a job, but also an art that needs investment and dedication.
People must have a little pursuit when they are alive, burn their youth once and shine once. Let's give full play to our light and heat in our posts, silently dedicate our fiery youth to the pursuit of no regrets, and create a brilliant tomorrow for the shopping mall! !