1. The car loan financial complaint department is as follows:
(1) Call the bank and put pressure on the car loan company through the bank;
(2) You can call the "123 15" complaint telephone set up by the State Administration for Industry and Commerce to report or complain;
(3) bring a lawsuit to the people's court.
2. Legal basis: Article 39 of the Consumer Protection Law of People's Republic of China (PRC).
Ways to resolve disputes Where a dispute arises between a consumer and a business operator over the rights and interests of consumers, it can be resolved through the following channels:
(a) negotiated settlement with the operator;
(2) Requesting consumers' associations or other mediation organizations established according to law to mediate;
(three) to complain to the relevant administrative departments;
(four) according to the arbitration agreement reached with the operator, submit it to an arbitration institution for arbitration;
(5) bring a lawsuit to the people's court.
2. What are the application conditions for auto loan?
1. Car buyers must be at least 18 years old and be China citizens with full civil capacity;
2. Car buyers must have a relatively stable job, a relatively stable economic income or assets that are easy to realize, in order to repay the loan principal and interest on schedule. Assets that are easy to realize here generally refer to securities, gold and silver products, etc.
3. During the loan application period, the car buyer will deposit the down payment of the car purchase lower than that stipulated by the bank into the account of the bank savings counter;
4. Provide banks with bank-approved guarantees. If the personal account of the car buyer is not local, it should also provide joint liability guarantee, and the bank will not accept the mortgage set by the car buyer for the car purchased by the loan;
5. Car buyers are willing to accept other conditions deemed necessary by the bank.