Commitment on service quality 1 In order to implement the requirements of "three governance and three suggestions" and "six cities" and enhance the overall image of the taxi industry in our city, the Municipal Transportation Management Office made the following commitments to the taxi industry:
1, love the motherland and obey the law. Operators consciously abide by service standards and maintain the image of the industry. Business according to law, honesty and credit, fair competition and civilized practice. This article comes from data management download. Correct use of the meter, no arbitrary price increases, no bargaining, and reasonable charges; Take the lead in observing social morality and professional ethics, and do not compete for passengers, refuse to carry passengers, slaughter passengers, or dump passengers, and do not deliberately detour. Provide civilized, warm, standardized and thoughtful services for passengers.
2, code of conduct, civilized behavior. Employees should pay attention to gfd and personal hygiene, wear clean clothes, fasten seat belts when driving, do not use mobile phones, do not smoke or eat snacks, and behave politely.
3. The car is clean and tidy with perfect facilities. Taxis should be bright and undamaged, advertisements should be posted according to regulations, and the slogans of civilization before and after should be complete with obvious handwriting. The car shall be clean and tidy, free of peculiar smell, and the seat cover device shall be clean and tidy, free from wrinkles, damage, stains and graffiti. Civilized service and hygiene responsibility cards shall be placed as required.
4. Obey the rules and regulations and travel safely. Drivers drive civilized cars, safety cars, courtesy cars, do not stop and lean to the left and right, and do not turn around casually; Check the vehicle regularly, eliminate potential safety hazards, ensure that the vehicle is always in a good technical state, ensure the safety of passengers, and have no complaints from passengers.
The Municipal Transportation Management Office will seriously investigate and deal with the taxi-related violations reported by the masses, and it will be handled within 15 days. If the situation is complicated, it will be handled within 30 days, and the results will be fed back to the parties in time. If it cannot be solved due to special circumstances, explain the situation to the complainant in time.
Monthly construction progress plan, labor plan and material mobilization plan. I've compiled the commitment letter of vehicle service quality for you. I hope you like it.
_ _ _ _ Co., Ltd.
Date: 20 _ _ _ _ _ _ _
Service quality commitment Article 2 If our company is lucky enough to undertake the model project, we will strictly abide by the commitments made in this tender and contract, and strictly fulfill the obligations and responsibilities in the contract. Win the trust of your company with integrity. Here, our company is willing to make the following special commitments:
I. Abide by relevant laws and regulations.
Second, carefully construct in strict accordance with the drawings and relevant design and construction specifications to ensure the realization of design intent and achieve high-quality use effect of the community.
Three, according to the time limit for a project determined in the contract, scientific arrangement, careful organization, to ensure that the construction task is completed with good quality and quantity, and the completion acceptance and delivery on time.
4. Ensure that the flowers provided by our company are first-class products, and the protection measures are: when selecting seedlings, the stems must be thick, the roots must be developed, the branches and leaves must be lush, there are no pests and diseases, the trees are beautiful and the specifications meet the requirements. Turf grows well, with uniform density, first-class color, no death, no weeds, high uniformity and no pests and diseases.
5. Accept the supervision and inspection of your company and the supervisor, strengthen contact and coordination with all parties, and solve various problems in construction in time.
Train a group of garden management and nursing staff for your company free of charge.
Seven, to provide quality and timely warranty service, to ensure that adequate maintenance is arranged during the warranty period, and there are nursing staff responsible for the maintenance and nursing of landscaping 24 hours a day.
Thank you again for this cooperation opportunity given by your company. I hope both parties will cooperate happily!
Guangxi * * Landscape Construction Engineering Co., Ltd.
Service Quality Commitment Letter 3 Dear Owner:
Hello! In order to provide you with a comfortable, elegant and noble life and environment, Guiyang Guian Baoheng Property Management Co., Ltd. will cherish your expectation and strive to be your intimate housekeeper with the concept of "sincere service and smile first". Our success is inseparable from your support! All employees of our company now make the following commitments to your firm:
Customer service professional ethics is guided by the business philosophy of owner first, which permeates every service bit by bit to provide humanized quality service for owners; Keep the owner's information complete and confidential; Timely and accurately solve the reasonable requirements put forward by the owner. Establish the overall image of our company at the forefront of property service management.
Professional standardization of business services. We now have many talents with professional management ability and special operation technology. According to the needs of enterprise development, we will continue to "recruit troops" in the society and hire professionals with excellent management and technology. Follow the market changes and seek development, ensure the quality of service and survive, and provide the most satisfactory service for the owners.
Engineering service is a service to ensure the normal operation of energy output of the whole property. The service is urgent for the owner, and the principle of thinking for the owner is to open the engineering hotline, which basically ensures that the owner is on call. Do regular inspection, maintenance and maintenance. Ensure that equipment failures are reduced through daily work. Do a good job in household registration, inspection signature, quality assurance and information feedback. Effectively ensure the normal operation of the property.
Security service is safe and reliable. The company has hired a group of well-trained, thoughtful and disciplined order maintenance teams, who have undergone strict professional ethics education and training before taking up their posts. Implement a management system with clear rewards and punishments, so that every order maintainer becomes a line of defense for property fire control and public security. Scientific scheduling system and meticulous post rules have achieved rules to follow; Regular training and assessment, do emergency,
Fire can be effectively controlled and handled; Check and patrol in time to ensure the safety of the enterprise itself and the owner.
Cleaning service should be neat and efficient. All cleaning personnel must receive professional training before taking up their posts. In addition to the routine cleaning of floors, walls, window sills, walkways, wards, peripheries, green belts and other areas, it is also necessary to formulate a cleaning flow chart, operate in strict accordance with the cleaning flow, and carry out regular disinfection work in the hospital.
Other services are complete. Our company not only provides basic property management services, but also provides various other extended services, aiming at connecting owners and society. As long as the owners have requirements for the company, they will get satisfactory answers. It truly embodies the high-quality, high-efficiency, all-round and diversified services with Baoheng characteristics.
Duty time of management office: 08: 00-20: 00.
Duty time of order department: 00: 00-24: 00.
Duty time of engineering department: 00: 00-24: 00.
Duty time of cleaning department: 00: 00-24: 00.
Management complaint telephone number:
Office address of management office:
Guizhou GUI an Bao heng property management co., ltd
20xx year month day
Commitment letter of service quality Article 4 Our company participates in the bidding of the project (tender number:). If we win the bid, our company promises to provide services according to the following terms:
A, equipment quality commitment:
1, the performance test and visual quality of the equipment have quality records and test data.
2. In order to test the performance of the equipment, we sincerely invite users to personally check the whole process and performance of the equipment, and box the equipment for delivery after confirming that it is qualified.
Second, the equipment price commitment:
1. In order to ensure the high reliability and advancement of the equipment, the materials used in the system are all domestic or international high-quality brand-name equipment.
2. Under the same competitive conditions, our company will sincerely bring it to you at the most favorable price without reducing the technical performance of the equipment or changing the equipment parts.
Third, the delivery date commitment:
1. Equipment delivery date: as far as possible according to user requirements. If there are special requirements that need to be completed in advance, our company will try its best to arrange professionals to install the equipment to meet the needs of users.
2. When the equipment is delivered, our company will provide users with the following services and documents:
① Technical maintenance manual
(2) Equipment specifications and manufacturers
④ Training courses for relevant operators.
Four, after-sales service commitment:
1. Service tenet: fast, decisive, accurate, thoughtful and thorough.
2. Service tenet: service quality wins users' satisfaction.
3. Service principle: the warranty period of the equipment is 36 months. During the warranty period, the supplier will repair and replace the parts damaged due to quality for free. For the parts damaged outside the warranty period, only the cost is charged. If the equipment is damaged due to the buyer's human factors, the parts repaired or brought by the supplier shall be calculated at the cost price. The company provides users with all-round technical services, and the company's engineers will do their best to provide users with high-quality services at all stages of project implementation.
4. Service mode: the company provides 7*24 hours telephone service support. Technical support will be provided by telephone and other means within 1 hour for the service request put forward by users.
Contact: XXX
Tel: XXXXXXXXXXX
5. System upgrade service
During the warranty period, the system software of all equipment involved in the project will be upgraded free of charge, and the company will send engineers to take charge of the specific upgrade work to ensure that the system operation will not be affected.
6. Technical consulting service for system operation
Whether within the warranty period or outside the warranty period, the company provides customers with technical consulting services free of charge, including: new technology consulting, configuration adjustment, troubleshooting, etc. Answer customers' technical consultation anytime and anywhere.
7. Inspection service
According to the needs of users, the company provides regular inspection services to ensure the normal work of the system and fill in the engineering inspection report.
If we violate the above commitments, we will be punished according to the contract in terms of payment settlement, and we have no objection to this.
Commitment to service quality Article 5 In order to earnestly perform the duties of this post, strictly implement the work standards of this post, strengthen communication with customers, improve service awareness, and fully complete various service tasks assigned by the property management company, the following commitments are made:
1, strictly abide by the management systems and employee behavior norms of property management companies and departments.
2. Abide by the company's labor discipline, wear labor protection articles correctly, don't be late for work, don't leave early, and don't do things unrelated to work during office hours.
3. Strictly implement the operation process and quality standards of this position, continuously improve work efficiency and quality, and have no customer complaints.
4. Toilet cleaning Clean the garbage in the toilet paper basket every day, and the garbage in the basket shall not exceed 2/3.
5. Circulate the dirt and garbage in the urinal and urinal every day to ensure that there is no dirt and debris in the pool and no odor and odor in the toilet.
6. The bathroom floor, walls, doors, glass, windows, corner lines and decorations should be clean and free of garbage, stains and scale, and kept clean and hygienic.
7. The floors of halls and corridors should be clean and free of dust, and guardrails, stairs, walls, glass, signs, brackets and lamp holders should be free of dust, dirt, rust, stains and fingerprints.
8. The stainless steel surface of the elevator shall be free of dust, dirt, adhesion and graffiti, and shall be cleaned at least twice a day.
9. The smoking area shall be circulated at least twice a day to keep the floor, countertops, trash cans and ashtrays free of scale, stains and garbage.
10, marble, ceramic tile hard floor surface and its joints are clean, waxing is symmetrical and bright, and the floor is clean and undamaged; Corner lines and corner lines are free of dust, sundries and stains, and dust cannot be wiped off by hand.
1 1. Responsible for the daily maintenance of all cleaning equipment and facilities in the area to ensure the cleanliness of cleaning tools.
12. Report the damage of other equipment and facilities in the clean area in time, and carry out docking treatment in time.
I will earnestly fulfill the above commitments and will not do anything that violates the company management system. If there are mistakes in my work or customer complaints, I am willing to accept the company's various handling regulations.
Commitment:
Date, year and month
Service quality commitment Article 6 Construction unit: Suzhou Shimao Real Estate Co., Ltd.
Project name: Suzhou Shimao Canal City 19# plot residential project.
I promise that during the construction of this project, I will earnestly fulfill the following responsibilities, and take corresponding lifelong quality responsibility for the project quality within the design service life of the project.
1, undertake supervision tasks in strict accordance with the qualification level and business scope, do not transfer supervision business, and do not undertake engineering supervision business that has affiliation or other interests with the construction unit and building materials, building components and equipment suppliers. No other unit or individual may undertake supervision business in the name of the unit.
2, in strict accordance with the provisions, equipped with on-site supervision department key positions, and ensure that all personnel to perform their duties.
3, carefully prepare the supervision plan, the plan should be clear about the quality requirements and standards. Carefully review the quality assurance technical measures of the construction unit, and strictly supervise and inspect the construction quality during the whole construction process.
4. Supervise the construction quality in strict accordance with laws and regulations and relevant technical standards, design documents reviewed by construction drawing review institutions and supervision contracts, and assume the responsibility of quality supervision. And assist the owner to organize the blue prints.the design, completion acceptance and project file filing. Building materials, components and equipment without the signature of the supervision engineer are prohibited from entering the site for use.
5, supervision engineer in strict accordance with the requirements of engineering supervision specification, take the form of station, patrol and parallel inspection, to supervise the construction process of the project, and ensure the quality of the visa timely, true and accurate.
6, found in the construction process involving the responsibility of all parties involved in the construction of illegal behavior and violation of mandatory standards for engineering construction behavior to stop in time, and report to the competent department of housing and urban construction and its engineering quality supervision institutions.
7. Collect the project supervision documents in time and file them.
8. Duties stipulated by other laws and regulations.
This letter of commitment is made in triplicate, one of which shall be submitted to the project quality supervision institution when going through the project quality supervision procedures, and the other shall be submitted to the city together with the project files after the completion and acceptance of the construction project.
Urban construction archives archive, a copy of which is kept in this unit for future reference.
Signature of chief supervision engineer (promisor): XXX
Service quality commitment Article 7 Our company is engaged in road passenger transport, and the car number is as follows.
In order to improve the quality of passenger service, meet the needs of passengers and ensure the safety of passengers' lives and property, the following commitments are made:
1. The vehicle meets the requirements stipulated in the Classification and Classification of Operating Passenger Cars (JT/T325-20xx) issued by the Ministry, and the technical condition of the vehicle meets the national first-class vehicle standard, and the vehicle is in good condition, which can ensure safety.
2. Drivers, flight attendants and personnel with good business knowledge, skills and professional ethics who have been trained and qualified to work with certificates (drivers have obtained qualification certificates suitable for the vehicles they drive, flight attendants have obtained employment certificates, and tour guides have obtained tour guide certificates) are healthy and competent.
Three. The company has formulated the management system of management, finance, statistics, safety, labor and service quality, and strictly implemented it.
Four, the company's vehicles to implement corporate management, unified management, unified scheduling, unified settlement, not affiliated operation, not contracted operation.
Five, in strict accordance with the business scope approved by the transportation management agencies, do not suspend or terminate the operation without authorization, do not illegally transfer the right to operate passenger transport, tourist buses do not engage in shuttle bus passenger transport in the name of tourist passenger transport.
Six, honest and trustworthy, civilized service.
1. Vehicles shall be uniformly marked, with clean appearance, and the operator's name and complaint telephone number shall be painted on the outside of the vehicle body.
2. Drivers and flight attendants should dress neatly, wear certificates, provide warm service, standardize their work and accept supervision.
3. Keep the vehicle clean and the air inside the vehicle fresh, and do not broadcast unhealthy video programs such as violence and pornography.
4. Do not force passengers to take the bus, do not dump passengers, dump passengers, blackmail passengers, and do not treat customers rudely.
5. Implement the service commitment and improve the service quality.
Seven, the expiration of the operating period, the above vehicles automatically withdraw from the passenger transport market.
Eight, conscientiously implement the "production safety law", "road traffic safety law", "road transport regulations", "road passenger transport and passenger station management regulations" and "Shanxi Province Tourism Regulations", adhere to the policy of safety first, prevention first, implement the responsibility system for production safety, and clarify the responsibilities of personnel in each position. Conduct safety training and education for drivers, flight attendants and tour guides on a regular basis, inspect and maintain buses on a regular basis, and conduct safety inspections on buses before departure to keep the vehicles in good technical condition. Vehicles are not overloaded, drivers are not fatigued, drivers are not drunk and drive illegally, and drivers in double shifts are more than 400 kilometers (600 kilometers on the expressway).
Nine, abide by the rules and regulations, and operate according to law. All kinds of certificates and license plates for operating vehicles are complete and effective. Problems encountered in the operation process, etc. , will be reflected by the company step by step, there will be no stopping, gathering people to make trouble and other events that affect social stability.
Ten, consciously abide by the provisions of the road transport industry management, obey the management of transportation and tourism departments at all levels and transportation management agencies, and pay the fees on time.
If you violate the above contents and relevant regulations, you will be punished voluntarily according to the regulations.
Signature of Legal Representative of Commitment Party:
(official seal of the company)
date month year
Signature of the person in charge (supervisor) of the urban transportation management office where the vehicle is registered:
(official seal of the company)
date month year
Commitment to service quality of XXXX Article 8:
Our company fully responds to all the contents and requirements of the construction bidding documents, bid evaluation methods and bidding questions and answers. If this project is won by our company, our company is willing to make the following solemn commitments:
1, project quality: guarantee to reach the qualified level; If the completion acceptance fails to reach the qualified level, 2% of the project settlement price will be deducted as liquidated damages voluntarily.
2. Time limit: ensure completion next month. If the construction period is delayed due to our reasons, we voluntarily accept a fine of 0. 1‰/ day of the total contract price, and the total fine shall not exceed 5% of the total contract price. If the total construction period is delayed for more than 20 calendar days due to our reasons, you can unilaterally terminate the contract and change the construction unit after being approved by the superior competent department.
3. Safe and civilized construction: ensure that no general or above safety accidents occur, and civilized construction reaches the qualified standard of civilized construction site specified by Zhongshan City.
4. The registered construction engineer and site management personnel listed in the bidding documents shall be on duty, otherwise, the liquidated damages shall be paid to the employer according to 500 yuan/(person-day).
5, the project warranty period according to the project bidding documents in the first paragraph.
6. Upon investigation, the bill of quantities provided by your company has included all the construction contents specified in the tender documents, and the quantities have also been verified. Our company promises: if our company wins the bid, our company will sign the construction contract in accordance with the provisions of the bidding documents; If there is any mistake or omission, our company will take full responsibility.
7. If our company wins the bid, our company will guarantee to go through the relevant filing procedures and pay the transaction service fee for construction projects in accordance with the requirements of the Municipal Trading Center.
Hereby promise
Commitment unit (official seal): company
Legal representative or entrusted agent (signature):
Date: Year Month Day