How to write business development? When the work draws to a close, many industries will write business development to report the overall work since this work and make a prospect for the future. So, how to write business expansion?
Business development 1 how to write? 1. The customer scale maintained rapid growth.
XX Mobile has maintained the enthusiasm of employees and the rapid growth of customer scale by improving management efficiency and enhancing team awareness. Ensure that the customer scale and market share rank first in XX, and the current share has exceeded XX %；; The growth of broadband scale also continues to lead, with the total number of broadband customers exceeding XX, ranking first in XX. The growth of scale represents the people's choice and the people's trust in XX Mobile. XX Mobile will continue to adhere to the people-oriented principle, and serve and give back to the people with more convenient and preferential products.
Second, the informatization demonstration work continued to advance.
XX Mobile insists on providing information services for the government, allowing the Internet to enter thousands of households and allowing farmers to enjoy the development concept of the information superhighway. Always adhere to the development idea of serving the government, society and people's livelihood, and continue to promote the creation of "mobile information demonstration village". On the basis of the previous work, we will continue to deepen the peripheral network, strengthen the service force, bring information services into village groups, let villagers enjoy high-quality networks, and promote the work of party building, safety, education and disaster prevention in rural areas.
Third, continue to invest in network construction.
In May, XX Mobile strengthened the broadband network resources of more than 20 remote natural villages in towns and villages such as XX, effectively improving the informatization level of remote towns and villages and helping rural revitalization. And use their own preferential tariffs to carry out mobile broadband welfare activities, and achieved good results. At present, more than 500 villagers have enjoyed high-quality and affordable mobile network services.
With the rapid growth of customers, we also feel a great responsibility. In the next work, XX Mobile will focus on the following key points.
First, strengthen cooperation and deeply integrate the "internet plus"
XX Mobile gives full play to its leading role in the communication industry, unswervingly supports the work of the county government, and uses its advantages in smart cities, internet plus and other professional fields to continue to help XX's "smart party building", "smart campus", "health care", "comprehensive law enforcement", "internet plus supervision", "government services" and "internet plus" to deeply integrate people, families and families in remote areas and rural areas.
Second, people-oriented, promoting speed-up and fee reduction.
XX Mobile will continue to fulfill the responsibility of central enterprises, resolutely implement the requirements of speeding up and reducing fees, and go all out to do a good job. Promote the upgrading of broadband network equipment and improve users' online experience. Continue to standardize the tariff package settings, and constantly reduce the tariff level, so that users have a stronger sense of acquisition and higher satisfaction. XX Mobile will further promote business transformation and upgrading, stimulate innovation power, and provide customers with more convenient and richer communication information services with better network and better service.
Third, focus on 5G and comprehensively promote network construction.
Seize the opportunity of the first-Mover advantage of 5G and make the planning and layout of 5G construction. Accelerate the reinforcement and upgrading of urban networks, expand the scale of 5G pilot projects, build 5G commercial networks, vigorously develop 5G information applications, and take 5G applications as an opportunity to promote the application of 5G in e-government, emergency management, smart cities, e-commerce and other fields, and promote the transformation and upgrading of industry information, so as to realize the integration, interconnection and intelligence of people's livelihood services.
Fourth, customer first, export quality service.
XX Mobile adheres to the service concept of people-oriented, customer first and service first, so that people can feel the smiling face of mobile and enjoy the efficiency of mobile. In the next work, a notification service will be launched to let people know about the new preferential products of mobile, let consumers know clearly, and let everyone in XX enjoy the quality service of XX Mobile.
In short, XX Mobile Company, as a state-owned enterprise, unswervingly adheres to the principle of "state-owned enterprises call the party", gives full play to the leading role of enterprises in the industry, serves the needs of local economic development, maintains the development speed, and makes more and more contributions to the economic construction of XX.
After several months of work and study, I improved my skills and knowledge. However, the whole experimental field covers a wide range, and my knowledge is relatively small, so I need to continue to work hard in my future work and study.
In order to further understand and do a good job in the specific work of the laboratory, on the one hand, it summarizes and analyzes the previous scope of work and the shortcomings and difficulties in the work, and makes timely adjustments and improvements; On the other hand, plan and arrange the follow-up work, so as to complete the specific work more orderly; Finally, some suggestions and opinions encountered in the work. Details are as follows:
I. Scope of work
1, clean and sanitary
Clean up every morning, clean the office and ensure a good working environment; Wipe the desktop and instruments in each operation room every day, and clean the ground once a week to ensure a good test operation environment.
2. Test operation.
Test and save the recycled aggregate and cementitious materials, and record and report the experimental data; Responsible for the experiment, maintenance and storage of mortar strength specimens, and record the experimental data and results; Fully cooperate with colleagues in charge of outdoor work, and participate in field experiments and raw material sampling under the condition of insufficient personnel.
3. Office materials
Try to assist in the production, sorting and storage of office materials; In the production of materials, even if the required experimental data are provided, the data source is usually the experimental data recorded daily or the data obtained from instant experiments.
Second, the difficulties encountered in the work and their own shortcomings
1, clean
Disadvantages: weak self-awareness, unsightly placement of articles and appliances, and clean and hygienic dead ends.
Difficulties: everyone lacks the awareness of cleaning and maintenance, and there is littering.
2. Test operation.
Insufficient: Some experimental operations are still not standardized, and the experiments of materials other than aggregate and cementitious materials are basically unknown.
Difficulties: There was no demonstration and supervision at the beginning of the experiment, which led to problems in the experimental operation and inaccurate data.
3. Office materials
Shortcomings: The record of experimental data is too messy, making it difficult to extract data; I don't know enough about the content and requirements of experimental data.
Third, the improvement plan for the shortcomings in the work
1. Improvements in cleaning:
On the one hand, we should strengthen our self-awareness and do a good job of cleaning anytime and anywhere; On the other hand, the placement of articles and appliances should be as beautiful as possible; Finally, pay more attention to cleaning dead corners.
2. Improvement of experimental operation:
Strengthen the comprehensive understanding of the experiment and standardize the experimental operation; Strengthen the understanding of weak link experiments, and strive to fully grasp the experimental and technical requirements of all raw materials.
3. Improvement of office materials: the records of experimental data should be neat and standardized, so as to provide experimental data at any time; Fully understand the requirements of office materials and try to share the pressure for the production of materials.
Four. Work suggestions and opinions
1, regular meeting system.
At the meeting, report the work situation and work content, put forward work suggestions and difficulties, and speak in turn from bottom to top according to their positions. Finally, the director summarized and pointed out the shortcomings and arranged the next work, and the librarians recorded the contents of the meeting.
2, the work and tasks to people.
Carry out the work to people in detail, and distribute the work assignment to individuals in writing. This can improve the enthusiasm of the work, automatically find something to do and do it well, clarify your own tasks and responsibilities, and who is responsible for problems in the work.
3. In terms of work progress, it should be done on the same day and completed on the same day.
When you finish the work, you shouldn't delay. What can be done today should be done today, so that the accumulation of work will not affect the efficiency of work.
The work in the first three quarters of 3xxxxx years ago has ended. With the unremitting efforts and persistence of all the staff, the tasks in the first three quarters have been basically completed, as shown in the following aspects:
1, improve service quality.
First of all, we think it is not enough for the company to improve its service quality. Therefore, at the beginning of the year, we set up a part-time duty manager on the floor, who is the director of the floor, to cooperate with us in checking the daily behavior norms of employees on each floor and strengthen the strength in store inspection. In the second quarter of this year, the service office led the commodity department to carry out team building. Taking each area of the commodity department as a unit, the construction is carried out from the aspects of customer complaints, shift change of foreman, daily assessment of shopping guides, etc., and mutual inspection of stores and self-inspection of departments are implemented. The service office leads the team to conduct joint on-site inspection twice or three times a week, and issues a notice of rectification of on-site inspection according to the results (participants are service office personnel, department foreman, director and floor duty manager). On-site management will be implemented step by step, with hierarchical management (service office level → department level of each commodity department → squad leader level → departmental cadres are responsible for on-site management of their own departments, which can deal with problems in time and is more conducive to management effect from the aspects of employees' understanding and cooperation. Establish store manager training system and track sales.
In the third quarter, the Service Office replaced the service quality tracking cards of all staff and established service management files for all staff. For employees who violate discipline for more than 6 times in the whole year, we will suspend their qualifications, conduct training and re-apply for employment procedures, so that all employees can establish a sense of crisis and improve the service quality in an all-round way, thus creating the best service environment. So far, more than 4,000 service quality tracking cards have been replaced and distributed. Before the celebration, we also launched the service slogan of "I smile, I lead" among employees, and organized the production of employee smile service cards, which were distributed to all employees to wear. In this way, all employees responded to every customer with a smile, keeping Guofang Parkson's smile to customers. In August, in order to further improve the service quality and establish the service consciousness of employees, we also launched 44 service star candidates, which played an important role.
2. Receiving and handling customer complaints.
During this year, we have used departmental regular meetings or communication meetings, special training and other forms for many times to train floor managers in terms of company return and exchange regulations, complaint handling skills, fine case analysis, etc., focusing on standardizing their own reception forms and services, so as to standardize complaints, reception etiquette, reception process, implementation of treatment results, floor reception and records. In August this year, the company arranged for me to train the front-line foreman's complaint skills. After careful preparation, I took out the art of handling customer complaints, which was well received by the grassroots management. Through this training, the potential of grass-roots managers to deal with complaints has been improved.
In the first three quarters of XXXX, the Service Office received 37 1 complaint (quality: 224, service: 9, comprehensive: 1 complaint, emergency: 7). In terms of emergency handling, we renewed the insurance agreement with the insurance company-third party liability insurance (premium)
3. The scope of personnel management inspection is comprehensive and institutionalized.
Bring the management of second-line and first-line employees into the synchronous track of daily supervision and management. In accordance with the company's relevant rules and regulations, treat cadres equally, strictly implement them, be fair and impartial, and do not be selfish, so as to achieve transparent supervision and inspection, standardized management, and put an end to the problem of different implementation standards. We have also formulated rectification notices to rectify the problems found in time, which has greatly improved some of our work. We have also increased the inspection of on-the-job cadres from twice a day to four or six times, which has made the managers of all departments have a sense of self-discipline. In welcoming guests, we require that every floor manager should stand in the employee aisle to welcome employees into the store before they enter the store every day. This strengthens the affinity of managers and narrows the distance between managers and employees at all levels.
4, five big stores, strict inspection system.
Daily inspection site, the service room manager on duty should be diligent. Feedback the problems found in time and communicate with departments, issue rectification notices, put forward rectification deadlines, and check and follow up, so that all kinds of problems found can be solved in time (but some problems have not been implemented, mainly hardware problems, and we will follow up through on-the-spot inspection notices), and put an end to the passive situation of talking but not implementing. In the first three quarters of XXXX, the service office inspected the store and found that 5823 people violated discipline due to handling all kinds of employees, with an average violation rate of%. Most employees are mainly criticized and educated, and only a few employees who often violate discipline are given economic punishment, which also reflects the humanized management of the company and reduces the passive situation of hosting by punishment.