Go directly to the service center of the insurance company in official website, then log in to your personal account, find the policy query, and click to query your policy information. Account name is generally user name/ID card/mobile phone number/email address, etc.
Some insurance companies have developed an APP for customers, which will also include the policy inquiry function. For example, Ping An Insurance has "Ping An Gold Butler". After successfully logging into the interface, click "My" in the lower right corner to find the policy query, and then you can query the personal policy related information.
Some policyholders may buy insurance from several different insurance companies. In order to make it less troublesome for these friends to inquire about their insurance policies, the China Insurance Association has developed the official WeChat official account-China Insurance Know-it-all. The policy query results in the official WeChat account will show all the policies purchased by individuals in China.