202 1 Quarterly Work Summary of Property Management Company Part I With the correct leadership of the company, the active cooperation of various departments and the unremitting efforts of the personnel of the property management department, certain achievements have been made, with a slight increase in performance, but there is still a big gap compared with the annual work target of the company.
I. Performance statistics
By the end of the first quarter, 4,278 barrels of purified water had been distributed, and the drinking fountains in the administrative building, production site, Xiangjiang and Qixing Jiayuan had been disinfected regularly 1 time, and 25 drinking fountains had been replaced and maintained. No food hygiene and safety accidents occurred, ensuring the stable operation of water-making equipment and the quality of drinking water. The plant area and Qixing Jiayuan will be afforested by 2000 square meters, and hedgerows will be replaced by about 19000 plants, and lawns will be replanted 1500 square meters. At the same time, comprehensive fertilization, pruning and pest control were carried out on the green plants in the area, and the green plants grew well, and there was no large-scale yellowing and death. No owners complained about the cleaning of the administrative building and the service of renting flowers. Potted plants in conference rooms, offices and other public areas were completely replaced 1 time, which improved the service quality and met the service demand of Taipower Company. Conference services were provided 23 times1time, including daily meetings at department level 125 times, corporate meetings 94 times, and external receptions 12 times, which successfully completed all kinds of meetings in the main business.
According to the indicators of the department's annual target responsibility book, strictly implement the benchmarking management, decompose it layer by layer, check it step by step, and implement the indicators in a planned and measured way. The management level of team building has been significantly improved. Fixed management was gradually improved, and all work was effectively carried out in combination with the spring safety inspection and NOSA five-star management requirements. 1 to March, 32 items of various defects have been investigated, and departmental staff have been actively organized to discuss the management measures of "finding, grasping and promoting" to find out the department's management deficiencies and existing problems, grasp the key points, sort out the deficiencies, and make plans for the next quarter.
Second, the existing problems
1, poor performance. In this quarter, the implementation rate of departmental business budget is quite different, and it is not strictly implemented according to the monthly breakdown, so the work is arbitrary. The greening work failed to seize the good opportunity of spring, some green plants were maintained and replanted passively, the planning work was not rigorous, the implementation of work responsibilities and post responsibilities was not clear, and there was a lack of hands-on ability and innovation consciousness.
2. There is a shortage of post personnel. The actual staff of the department is only 14, and almost all the staff in each position work part-time in other affairs, so the workload is too saturated to meet the needs of emergency deployment. In the first quarter, there was a serious shortage of temporary workers for greening, which led to the failure of greening maintenance. Due to the limited age of workers on the production site, the wages of temporary workers have generally increased, and there is a serious shortage of personnel, which makes it difficult to recruit workers, forcing the greening and maintenance work to lag behind.
3. Business training is weak. To improve employees' working ability, the most important thing is to train employees' skills. However, due to various reasons, the training of employees is still very lacking, and the skill operation level cannot be improved in a short time, and the performance cannot be improved.
4. The service level is low. Some employees in this department are not familiar with professional skills, safety, health and environmental management knowledge and business processes, not to mention work experience.
Third, working ideas.
1, focus on key points and tap the potential of the department. According to the company's "find, grasp and promote" activities, effectively combined with this year's five-star management requirements, find out the shortcomings in management work, and incorporate key areas such as greening maintenance management, hazardous chemicals management, machine management, waste management, and sanitary quality management of water plants into the core work of the department, and regard these work as the "foundation" of the property management department, and concentrate on doing in-depth work and finding problems.
2. Grasp service and enhance trust. As far as the property management department is concerned, it belongs to a small department in the company, but it is not only a service window, but also an influential bridge between Tianchuang Company and Huatai Power. Only good service can win greater business trust and service recognition. The reason to ensure this "bridge" is to improve the service level, pay attention to the details of the work, provide value-added services, make Taipower leaders and employees feel warm and reliable, and have greater trust and recognition of our services.
3. Grasp communication and promote business cooperation. Networking is the key factor that determines the business under the jurisdiction of the department. To improve the work of the department, it is necessary to have a good relationship with all departments of the company, cooperate with each other and collect information together, so as to keep in touch and communicate healthily.
4, grasp the training, improve the level of business. With the continuous development of the company, the importance of training is increasingly prominent. Training should not be limited to the training of management system and professional knowledge, but also learn the corporate culture of the company, cultivate employees' sense of ownership, and improve employees' loyalty and sense of belonging to the company. The way of training should not be limited to internal training, but should be "go out, please come in", let employees receive professional training outside, and invite professionals to train employees in the company.
3. Grasp management and cultivate employees' sense of responsibility. There is no small matter in service work, and any small mistake will directly affect the company's reputation. Small mistakes in management are big loopholes, and experience tells us that "management produces benefits". Our property management department should clarify the job responsibilities from the team building management, implement the job responsibilities, and enhance the cohesion and cooperation of employees; Improve the detailed rules of departmental assessment and incentive, improve the enthusiasm of employees, improve departmental rules and regulations, standardize employees' work behavior, improve our service quality through training, strengthen daily on-site supervision and inspection, and ensure the steady development of service work.
Four. _ _ _ _ Work Plan and Arrangement for the Second Quarter
1, promote the construction of star-rated teams and implement the management of creating posts. The appearance of office storage needs to be further improved, and the management of accounts, goods and cards needs to be standardized. April to May.
2. All kinds of safety signs and signs under the jurisdiction of the administrative building area shall be updated and replaced according to HSE management requirements. April.
3. Standardize the conference service process and strengthen the business skills training every week 1 time. From April to June.
4. Green plants and grass flowers in the central garden of the administration building. June.
5. Renovation of lawn in Qixing Jiayuan villa area. April to May.
6. The plant area and Qixing Jiayuan should intensify greening and conservation, completely remove weeds and mow the lawn. From April to June.
7. Improve the management of departmental performance incentive assessment and improve the enthusiasm of employees. June.
8, water plant equipment maintenance and reverse osmosis water filtration filling material replacement work. June.
9. Around the _ _ _ five-star management requirements, check the defects in the areas under its jurisdiction, carry out the planned rectification, and reach the management standards.
202 1 Quarterly Work Summary of Property Management Company Part II In this prosperous economic era, people's living standards have also been greatly improved, and property management should also strengthen its awareness of prevention. I have been doing my duty. The following is my summary:
1. Due to our unreasonable operation and illegal use by residents, Room 209 of Building No.3 of Fukang Garden Community/kloc-0 was flooded with sewage during the New Year, and the sewage extended to the shops on the first floor, causing great losses to the owners and businesses. The staff of the management office are as busy as a bee, and the owners complain bitterly. With the support of the company and the cooperation of Qi Xin, the staff of the management office, after more than a week's efforts, the matter was finally solved satisfactorily, and the owner also took out cash to comfort the staff in our office.
Secondly, the change of market environment leads to the shortage of order maintainers in our management office, which brings challenges to the security prevention of the community. Due to the shortage of personnel, the locks of both families were pried open. Although nothing valuable was lost, it shows the importance of personnel stability. After the management office reported to the company and adjusted the salary and personnel accordingly, the above problems have not appeared in the community so far, ensuring the stability of public security in the community.
Three, _ _ Western restaurant occupied the fire escape of the community for three years, which caused the owner to complain to the management office and also brought fire hazards. After many consultations and adjustments by the management office and the opportunity of rectification by law enforcement departments, _ _ western restaurant successfully returned the long-occupied fire escape and improved its understanding of fire control. This move has been well received by the owners, eliminating potential safety hazards.
Fourth, the shortage of personnel, recruitment can not be preferred, some employees are selfish, but their quality is not very good, which has brought some negative effects to the company's reputation. Although it is understandable to communicate with the owner through the management office, it is undeniable that this kind of behavior should be stillborn and impossible. Otherwise it will bring a devastating blow to the company. So our next task is to strengthen the quality training of employees, improve the personal concept of honor and disgrace, and reflect the real value of property managers.
5. The management office actively responded to the company's call, formulated the price list of paid services, and took the lead in implementing it in Fukang Garden. Although a few business leaders held different opinions, they all accepted this fact after communication. It has been running well so far, not to increase the company's income, but to standardize the scope of property management services. Confirmed the respective responsibilities of the owners and property management.
Six, the community was established for eight years, and the underground pipe network is small and easy to block. The management office has been operating in accordance with the operating procedures formulated years ago, which lasted for one year. There is no problem now, and the pipe network is unblocked, which gives the owners of the community a comfortable and hygienic living environment and has won unanimous praise from the company and the owners.
Seven, because of the successful experience of _ _ _ _ _, at 10, we easily managed and shared _ _, so that the owners of the community once again enjoyed their own festivals _ _. Seeing the community owners sharing the feast, we deeply feel that only sincere efforts will yield a satisfied smile. The unique skill of the art of property management is to see how we summarize it.
Eight, the building roof disrepair, exposing security risks. The staff of the management office climbed up every corridor with heavy welding machines. After a week of hard work, it finally came to a successful conclusion. The damage of the east and west doors of the community, coupled with the unreasonable design at the beginning, made the owners of the community suffer from the scorching sun and rain. The management office is determined to improve the weak links, invest a lot of manpower and material resources and carry out transformation, so that the previous customs clearance has become the present home, which also reflects the essence of our property management company's service.
Nine, the access control system of residential unit building is a cornerstone between the owner and the management office, which has not been effectively solved for many years. The management office communicated with the owners repeatedly, which was recognized by most owners, and agreed that the management office would take the lead in contacting and discussing the access control reform scheme. So far, the project has successfully completed the renovation of two buildings, and it runs well after being put into use. The management office paid a return visit to the owner of the installation, and the answer was: "My children went downstairs at 9 pm and pressed their walkie-talkies. Let's listen to the music from the walkie-talkies at home, which made us laugh."
Due to the influence of social environment, Fukang Garden Management Office 10 laid off staff, from the previous 16 to the present 13, which is a challenge for us. The previous achievements are there, and the service quality cannot be reduced under the pretext of downsizing, so that it will not be recognized by the owners. Maintain the original cleanliness and hygiene standards; The public security situation is better than last year. * * * There were 2 public security incidents, which were put on file 1. Because there is no investment in greening, it can only remain the same. The owner's complaint rate is obviously reduced, and the work of the management office is slightly leisure.
Looking back on last quarter's work, I deeply realize that there are still many shortcomings in my work, and I hope I can do better next quarter.
202 1 Quarterly Work Summary of Property Management Company Part III This quarter just slipped away and ended without any notice. I have been in the property for a long time, watching many new faces join and many old faces leave. Looking down all the way, I'm almost an old employee. During this period, I gradually matured and became an old employee. And this quarter's work, as always, is still ordinary, but more or less different, I also have some different growth and changes. Here, I will make a summary of this quarter's work.
First, the management ability has been gradually strengthened.
This quarter, the company has more new employees, close to graduation season, and more interns. Because I have been in the company for several years, the leader has given me a huge task, which is to take good care of this group of interns. This is a challenge for me, but isn't it an opportunity to improve myself? So I accepted this task with confidence. But when I really took action, I found that how can it be easy to manage so many interns? I can only take my time, learn slowly and summarize slowly. When I encounter some difficult problems, I will seek advice from experienced employees. Slowly, my management ability has also improved, and my overall quality has also improved.
Second, personal ability has been improved.
Thank the leaders and the company for giving me this opportunity to experience myself. This quarter, I am very busy and under great pressure. But I always tell myself that I can't live up to the great attention of the leaders and let the people who trust me down, so I make up my mind and work hard silently. All efforts will not let me down. At the end of this quarter, I also summed up my progress, not only my personal ability has improved a lot, but also some skills in all aspects of my work have been strengthened. These combination, let me see a more perfect self, let me very gratified, but also full of confidence.
Third, work attitude and sense of responsibility have improved.
It is very hard to lead the intern team this quarter, but isn't it a job to be proud of? So many people are willing to trust me and learn from me, which represents the affirmation of others and the extreme trust of leaders. This is the proudest period since I joined the company, and it is also the most rewarding stage for me. This made me realize how important a person's ability is, and in this society, ability is the foundation of our roots. So in the next quarter, I will continue this confidence, do my job well and sketch a better tomorrow for myself.
202 1 Quarterly Work Summary of Property Management Company The end of the first quarter is worth celebrating. In the second quarter, our company successfully completed the phased goals in the second quarter, and all employees achieved their own small goals. I didn't hold you back, so our company contributed to the development, which is very happy.
One or two days before the start of the second quarter, the manager of our company asked us to arrange the work plan for the second quarter so that we could finish the basic tasks in time. I actively listened to the opinions of experienced people and made a strict work plan for the second quarter. Although some places are not in place, I have corrected them under the guidance and correction of the manager.
It is precisely because we have a plan and a general direction from the beginning that we are not blind in our work, at least we don't have to worry about how to plan our own work direction. Actively carry out our own work, which is also the basic principle of our work. I've been working on it. As an ordinary employee of the company, many times we don't have the pressure of leadership, but we need to actively do a good job for the department and the company, which can't affect the basic development and planning. I am also a very enterprising person. I plan and summarize actively every day and analyze my work and tasks.
After all, work is like walking, it is not smooth, but there are many bumps and twists and turns. The biggest pressure when I work in the second season is to catch up with the progress, because we need to explain to our customers and make them trust us, so we always remind them in time at work, and their feelings also protect their rights and interests. It is not easy to win the favor of customers while completing the work.
Challenges come every day, depending on how I look at them. The more difficult it is, the more active I am, because I feel that as long as I can overcome this difficulty, I can go further and achieve better results. After all, I can't always stand still. If I can move forward, I must take a positive step forward and meet my work with a positive attitude. It's not because my mood or some personal factors affect my work. I separate my work from my personal feelings, which gives me more foundation to struggle and exert myself, and I can do my work better.
I wonder every day what I should do to qualify. I will never make a perfunctory effort to finish the work. After all, the responsibility should be shouldered, not discarded as a matter of course. After all, it is easy to throw away, but difficult to pick up. This is not a simple matter. The work and tasks launched in the second quarter are very stressful, so I have been working hard to strengthen it. For example, if I don't do well, I will change and the opinions of the leaders will be actively adopted. If there is something unreasonable, I will think more and try more. It is not as rigid as a robot and has no flexibility. There is pressure in the post. Similarly, people who are willing to do well will not feel any pressure, but will only feel more comfortable.
202 1 Summary of Quarterly Work of Property Management Company This quarter, property management companies have done a lot of work in the following aspects: The first aspect: unswervingly do a good job in building property brands.
1. In order to create Dexin Garden, the property management company thoroughly cleaned up the floating water features in the community. Thoroughly flush the residential roads; Listing and publicizing community tree species; Thoroughly clean the garden of the community and add badminton courts, fitness and entertainment facilities and leisure facilities. This series of efforts not only enabled the property management company to win the honor of "municipal garden community" again, but also won the unanimous praise of the majority of owners.
2. In, the property management company held the first "My Love Letter" owner essay contest in Dexin Garden. This competition won the enthusiastic participation of the majority of owners, and everyone came to contribute to express their love, praise, blessing and recognition of the property management company in words. This activity further narrowed the distance between the property management company and the owners, and further promoted the spiritual civilization construction of the community.
In March, the property management company updated the contents of the publicity column of Dexin Garden Community, and publicized some knowledge beneficial to the owner's health and other popular science knowledge. This not only makes the owners gain knowledge, but also makes them feel the meticulous care from the property management company!
The second aspect: keep pace with the times and innovate management concepts.
In order to develop, property companies must reform, innovate and forge ahead. On April, the property management company carried out system innovation and independent reform, and successively implemented a series of reform measures, such as weekly inspection system, weekly meeting system of departments and daily summary system of employees, in order to find problems in time; Solve problems in time; Summarize problems in time, correct employees' service attitude, improve employees' awareness of active service, and completely eliminate some potential problems in the bud. Recently, employees' ideological consciousness and service consciousness have been greatly improved than before, which is the result of reform and innovation.
The third aspect: strengthen the prevention of property risks in peacetime.
First of all, the property management company has repeatedly inspected fire-fighting facilities and equipment to prevent fire accidents. During the inspection, some equipment was found to be out of order. The property management company timely reports the situation to the relevant departments and supervises the rectification, so that the engineering contractor can properly handle some problems during the warranty period and reduce the unnecessary maintenance costs brought to the group by exceeding the warranty period.
Second, carry out holiday safety inspection. Inform owners and users of potential safety hazards in office buildings and facades through inspection, so that they can be vigilant, do their own safety precautions, * * * maintain community safety and * * * build a harmonious society. Through inspection, the potential safety hazards existing in the community can be effectively dealt with at the first time, and the effective development of property safety management can be ensured.
Three, the generator set, pressurized water supply equipment, residential lighting to conduct a thorough inspection; Clean up the computer room; Mark the facilities, equipment and lines, so that the equipment in the residential area is always in good condition, and the engineering maintenance is truly "three cleanness, four leakages and five intactness", thus delaying.
The service life of facilities and equipment is long, and the cost of property maintenance and depreciation of property assets is reduced.
The fourth aspect: work wholeheartedly and serve the owners wholeheartedly.
In this quarter, the property management company handled 98 cases of owner's warranty, 23 cases of house seepage, sewer blockage 1 1, septic tank cleaning twice, electronic door system centralized maintenance twice, fight prevention twice and theft 1 time. In addition, property management companies have also increased their fees, with managers and deputy managers taking the lead in charging fees to ensure that the monthly goals and tasks are completed on time.
Although, compared with the past, property management companies have made some progress, but if they want to become a group, they must satisfy the group; Let the owner recognize it; The enterprise that makes employees proud is still far away, and there are still many shortcomings and too many places to learn. At present, there are three main problems in property management companies: 1, lack of professional knowledge, lack of initiative and lack of risk prevention. Property management companies will further improve themselves, make up for the shortcomings and continuously improve the management service level.
In the next quarter, the property management company will concentrate on the following aspects:
First, take _ _ _ as the core and make every effort to build _ _ _.
_ _ _ _ is the largest development project of the Group in Qijiang so far, and its core position is beyond doubt. The property management company will try its best to be good at management, diligent in management, loyal to the owners and dedicated in service. Carry out the daily management of _ _ _ _ _ _ _ _ _ _ _ _ _, so that the property management of _ _ _ _ will be professional and standardized from the beginning, so that Germany and Italy can be respected.
Trust property quickly became the benchmark of Qicheng property management industry.
Second, find property development partners and strengthen property management.
Property should not only learn to manage, but also learn to operate. In the next stage, property management companies will strive to seek more corporate sponsorship and development cooperation to achieve mutual benefit and win-win development. The property management company will introduce relevant enterprises, carry out various community activities in the community for free, and do a good job in the relationship between owners and enterprises. Property companies must learn to do things well with the least money, or do things well without spending money.
Third, get rid of loss-making buildings and reduce the burden on enterprises.
The property management company analyzed the project cost in _ _ and found that even if all the property management fees of the four buildings were collected, it would not be enough to pay the wages of the employees who worked for them, not to mention the maintenance fees, utilities and accident compensation fees. Moreover, the real estate outside the pipe has been built for a long time, and some facilities and equipment are seriously aging and prone to failure, which invisibly increases the cost of the property company. Originally unprofitable, but also additional investment, facilities and equipment maintenance, is it not salt on the wound?
Looking at the present and looking forward to the future, the property management company has a long way to go! The property management company will carry forward the working spirit of special efforts, hard work, dedication and innovation, devote itself to the development and construction of the enterprise, and make unremitting efforts to create the future glory of the enterprise!
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