I. Norms and etiquette
1, * * professional ethics
2, * * industry terminology specification
3. Personal interests and business etiquette
4. Corporate culture training
Second, the skill category.
1, service skills
2. Communication skills
First, look at skills-perceive customer needs
B, listening skills
C, the skill of laughing-
D, speaking skills-
E. interpersonal skills: internal and external (internal and external)
3. Customer consultation and counseling
4. Customer marketing and management
5、
Third, psychological training.
1, psychological quality training
2. Self-psychological analysis of employees-improving mental model
3. Emotional management
4. Effective psychological adjustment
Fourth, business knowledge.
1, industry expertise
2, the hidden rules of the industry
3, the development trend of the securities industry
4. Risk control training
5. Performance management training
6. Investment and financial analysis
Verb (abbreviation of verb) outward bound training (indoor+outdoor, depending on the venue, weather, etc. )
1, team building
2. Team training
3. Cooperative training