Who should be responsible for the recovery of sales payment?

Different companies have different approaches to the management of sales payment recovery. According to the person in charge, there are two main ways: one is that the financial personnel are responsible and the other is that the business personnel are responsible. These two methods have their own advantages and disadvantages. Below, we analyze and compare them respectively:

First, the pros and cons of the financial personnel responsible for the analysis (a) benefits:

1, the financial personnel are responsible for the collection, which can liberate the business personnel from the collection work and facilitate the business personnel to concentrate on sales promotion and marketing.

2. If financial personnel have conflicts with customers in the process of collecting money, they can be coordinated by salesmen to facilitate the maintenance of the relationship between the company and customers.

3. Due to the nature of the department, financial personnel, as professionals in the dunning process, can be fair and more convincing.

4. Financial personnel have a more specific and timely grasp of the aging and quantity changes of accounts receivable, and their management and explanation are more professional.

(2) Disadvantages:

1, financial personnel are unfamiliar with customers, and it is not convenient to communicate with customers;

2. Financial personnel do not have frequent contact with customers and do not understand customer dynamics. When customers have business problems, they can't be alert in time and take necessary measures, which may lead to bad debt risk.

Second, the pros and cons of the salesman's analysis (1) Benefits:

1, the salesman knows the customer, can grasp the situation in time, and can facilitate communication.

2. Giving the collection responsibility to the salesman can improve the sales quality and prevent the salesman from selling to inferior customers. If salesmen only care about sales and don't consider remuneration, some salesmen will sell their goods to companies with poor qualifications.

3. The salesman is responsible for the collection, which is convenient for the fair assessment of the salesman.

. Sales for which the payment has not been recovered shall not be regarded as sales completion. Sales without recovery of payment is not only the achievement of sales staff, but also the failure of sales staff. Only when the payment is recovered can the sales be guaranteed, can the sales be truly effective for the sales staff and can it be used as the basis for the salary assessment of the sales staff.

4. The salesman is responsible for collecting money, which can be combined with sales work to improve work efficiency and reduce travel expenses.

(2) Disadvantages:

1. Salespeople have a good relationship with customers, sometimes because of affection. When the dunning attitude is not well grasped, it is easy to affect the relationship with customers.

2. Salespeople have limited skills and ability to evaluate customers' qualifications and credit, and are not allowed to evaluate customers' credit status.

3. Salespeople must spend a certain amount of time to master the data of accounts receivable, which requires the cooperation of financial personnel.

Third, the comprehensive comparison results

The salesman is responsible for collecting money, which is of great benefit to ensure the safety of the company's accounts, improve the quality of sales and enhance the sense of responsibility of business personnel. The salesman is responsible for the pros and cons of collecting money. Therefore, it is more reasonable for the salesman to get the sales money back. However, financial personnel should actively cooperate with the collection work of business personnel, do a good job in accounting, provide data, determine credit policies, and give business guidance to business personnel. If necessary, we should also cooperate with business personnel to conduct credit evaluation and dunning in the customer company.