The marketing department is the economic lifeline of the enterprise, and its performance directly affects the income of the enterprise. Generally speaking, the person in charge of the marketing department has higher requirements, such as good communication skills, market development analysis ability, management ability, adaptability, strong sense of responsibility, appeal, familiarity with marketing model, business development channels, and good marketing management strategies and experience.
Customer service is: that is, we are working. Through labor, customers can get what they want, thus realizing their self-worth.
Then, the so-called customer service means that we help customers, show our value through labor, or gain benefits. Customer service includes external (business-to-customer) and internal (logistics departments and other departments of some units). Generally speaking, customer service refers to external customer service.
The marketing department is a professional and sound marketing department, which should have strong market research function and ability. Marketing department is an important part of enterprise marketing organization structure. Usually, the marketing organization of an enterprise consists of the marketing department and the sales department. According to the functions, the marketing department is responsible for narrowing the psychological distance between products and consumers, and the sales department is responsible for narrowing the physical distance between products and consumers.