If you are in doubt about the brand of goods purchased at Vipshop, please provide the product quality appraisal results within 90 days after receiving the goods. If the appraisal result is non-brand genuine, you can ask China People's Property Insurance Co., Ltd. for full compensation equivalent to the selling price of the goods. In addition, please inform Vipshop that Vipshop will accompany consumers to conduct a comprehensive investigation.
The 400 telephone is a virtual phone switchboard designed for enterprises and institutions with unified numbers all over the country. All incoming calls to the 400 switchboard number are transferred to the preset fixed telephone, mobile phone or call center line. The 400 telephone switchboard is only responsible for handling incoming calls, not outgoing calls. Telephone charges are shared by enterprises and users who dial 400, and callers only pay local telephone charges. The 400 hotline embodies the sense of enterprise service and is a symbol of credibility and strength.
Extended data:
Vipshop can return the goods within 7 days for the following reasons:
1, commodity non-quality problem. The packaging of the goods and the goods themselves remain the same when Vipshop sells them, and the information of accessories and gifts is complete, which will not affect the secondary sales.
2. If you buy luxury goods, return them in the original packaging (put the goods together with the delivery note in the original delivery box), send them back together with the anti-counterfeiting button (which will not be cut), all related accessories, manuals, labels, gifts (if any) and paper invoices (if any).
Vipshop will not return the goods:
1, any goods that are not sold by Vipshop (serial number does not match);
2. Goods exceeding the three-guarantee period;
3. Commodity quality problems caused by unauthorized maintenance, misuse, collision, negligence, abuse, liquid intake, accident, alteration and incorrect installation, or tearing or altering labels, machine serial numbers and anti-counterfeiting labels;
4. Unable to provide invoices (if invoices have been requested), warranty cards and other three-guarantee vouchers, or the information of three-guarantee vouchers is inconsistent with the goods or has been altered;
5. Goods in gift packages or suits cannot be partially returned.
Vipshop-complaints and suggestions
Vipshop-Return Policy
Baidu Encyclopedia -400 Telephone