1, Establishment of standardized management ecosystem of front desk service. In order to improve the service quality of the business front desk and establish a good image of the company, Xinxiang Mobile has established a relatively perfect service standard and evaluation system for the business front desk after years of unremitting exploration and improvement. Based on customer perception and perfect service standards of business halls, an evaluation system based on customer satisfaction is established, and service management is integrated from three aspects: business service management, customer satisfaction evaluation and customer complaints to improve customer satisfaction.
2. Establish a hierarchical management ecosystem of your own business hall. With the structural differentiation of market, customers and business halls, the traditional one-size-fits-all service management model can no longer meet the needs of business development. Therefore, in 2008, according to the guiding ideology of professional team management, Xinxiang Mobile built a new service classification management system to improve the service and marketing capabilities of the business hall to adapt to the development of the market and the needs of customers.
3. Establish the regional management ecosystem of rural market. Rural market development is the guarantee of the company's large-scale operation. Following the guiding ideology of implementing localized management of customers, strengthening the potential of business halls and customer maintenance, Xinxiang Mobile began to implement the regional management system reform of township and rural markets in 2006.
4. Establish an urban market network management ecosystem. In order to effectively promote the refined marketing of the urban market, optimize the allocation of resources and improve the market control ability, Xinxiang Mobile implemented regional management in the urban branch in 2008. With the implementation of regional management of urban market, we can realize the organic combination of stock maintenance and incremental development of group market and mass market, promote the in-depth development of industry market and realize the intensive cultivation of urban market.