With the support and help of xx leaders and colleagues, I have continuously enhanced my work ability, and I have earnestly completed all the tasks I have undertaken with an attitude of Excellence in my work, and my work ability has made great progress, laying a good foundation for my future work and life. Now I will summarize some of my sales experience and work as follows:
Sales experience:
1, don't contradict the customer easily. Listen to the customer's needs first. Even if you don't agree with your point of view, retort politely, give customers a positive attitude and learn to praise.
2. Ask the customer. Don't be shy about asking questions. Don't pretend to know what you don't know. Listen to customers' requirements and their craftsmanship with an open mind.
3. Seek truth from facts. Only by targeting different customers can we be realistic.
4. Know yourself, foster strengths and avoid weaknesses.
As a qualified salesperson, you must first be familiar with the products you sell, know the advantages and disadvantages of your products, which industries are suitable for, and which customer groups are, so as to better show your professionalism and products to customers and win their attention and trust. Of course, don't ignore your competitors. It is necessary to have a targeted understanding of the advantages and disadvantages of rival products; In order to suit the remedy to the case, we can use our advantages to overcome the disadvantages of our customers. For example, our equipment is slightly better than its peers in accuracy and speed. This is our advantage. When introducing products to customers, we should introduce the advantages of our products as much as possible. Shortcomings should be mentioned as little as possible, but the shortcomings and deficiencies of the equipment itself, that is, the shortcomings and deficiencies of the equipment in all peers, can be properly explained to customers. After all, nothing is perfect. Always say how good your product is, others won't believe it all. Don't maliciously attack and criticize the shortcomings and deficiencies of peers, but guide customers to analyze and judge and recommend customers to visit on the spot.
5. Diligence and self-confidence; When talking to customers, speak loudly, pay attention to tone and speed.
6. Ask questions from the customer's point of view, including gradual and greetings. Think about what customers think and worry about what customers are in a hurry.
7. To gain the trust of customers, we should start with friends and communicate emotionally. Care about customers and learn to invest emotionally.
8. Be flexible, be agile, and do things for interest.
9. Trust each other. When selling products, you must first sell yourself, identify with the products, and put your personality before the products.
1 1. Be polite, be polite and use civilized language.
12, have a balanced mind, don't rush for success, as the saying goes: the heart is like a wave, and the surface is like a lake.
13, let customers go first? Pain? After that? Itching? .
14, don't slander your peers in front of customers and expose your shortcomings.
15, learning? Advance and retreat strategy? .
Work summary:
First, study hard and strive to improve.
Because of the mismatch between major and work, I encountered some difficulties at the beginning of my work, but that's not the reason. I want to learn a lot about the industry and sales staff, so as not to be eliminated in the constant development and change of the times, and the work we do is also changing with the changes of the times. The only way to meet the needs of work is to strengthen study.
Second, keep your feet on the ground and work hard.
I know that online sales is a very complicated and arduous job. As an e-commerce clerk, it is the unshirkable responsibility of e-commerce to be thoughtful and independent, whether in work arrangement or in dealing with problems. To be a qualified network marketer, we must first be familiar with business knowledge and enter the role. Have certain ability to work under pressure, work hard, step by step, and pay attention to details. Secondly, we should take our work and everything given by our leaders seriously. Take it seriously, handle it in time, without delay, delay or perfunctory.
Third, there are problems.
Through a period of work, I also clearly see that I still have many shortcomings, mainly:
First, in view of the failure to track the customers who intend to pay a return visit in time, it is necessary to classify the customers' intentions in the future work, mark them well, and pay a return visit regularly to prevent forgetting the customer information.
Second, due to limited ability, some things are still not handled properly. It is necessary to strengthen the study of salesman norms.
In short, in my work, I have gained a lot through hard work and continuous exploration. I firmly believe that I can do it well as long as I work hard.
Looking back on xx and looking forward to xxxx! I wish xx a prosperous business and rolling financial resources in the new year! I also wish myself a soaring performance in the new year!
Sales performance is good news, mode 5.
Looking back on the past year, all the experiences have turned into beautiful memories. Combined with my own work, I have made some achievements in the past year, but there are still some shortcomings. Transform our outlets, improve service quality and strengthen outlet marketing. Our sub-branch has partially adjusted its staffing, arranged low-counter sales staff, made initial progress in personal financing business, and began to try to provide professional comprehensive personal investment and financing services to high-end customers. I also transferred from the low cabinet to the financial office to engage in personal financial business. Although I encountered many difficulties and problems in my work.
However, under the guidance of the financial center of the branch finance department and the great attention of the branch leaders, we will build a team, train talents, grasp business development, expand the market with new products and increase marketing work. The following is xx's personal work summary report:
I. Summary of specific work in xx years:
Customer maintenance, mining, management and personal product sales;
1, grasp the basic work, make a good sales plan, and tap the wealth management customer base; Through the front desk counter, using the silver shopkeeper crm system, focus on developing vip customers and adding vip customers;
2. Further collect and improve the basic customer information, integrate customer relationship management, fund management and portfolio management by using the bank shopkeeper crm system, and establish some customer information. At the same time, understand the basic information of customers, and classify and maintain customers. Sales of various products, active marketing has achieved certain results;
3. Intensify publicity and transmit information through newspapers, SMS, display boards and led banners. , and achieved some results;
4. Further promote the listing of new products such as RMB weekend wealth management, steady return series, aggressive wealth management of BOC and precious metal sales according to the investment and wealth management needs of market customers and the work arrangement of the superior bank.
Self-training and learning:
Under the great attention of the provincial branch, in March this year, after the selection of individual account managers and internal assessment, I participated in the formal training of afp qualification of Southwestern University of Finance and Economics. With my own efforts, I passed the national afp financial planner qualification examination in July this year, and obtained the qualification certificate in June+10, 5438. Through the standardized training of afp system, I have improved my quality after studying at this stage.
At work, as a bank employee, when making investment and financial planning for customers, we should rationally allocate various financial products according to different customers, aiming at creating the maximum return on investment for customers. I can turn what I have learned into the ability to serve customers, attend it blueprint training according to the actual situation of the bank, and constantly improve my business ability.
Second, the shortcomings:
Although the Bank's wealth management business has developed initially, due to its late start and low starting point, the development scale of wealth management business is relatively small, and there is a big gap compared with peers, and there are problems such as insufficient personnel, low quality and inadequate management. At present, it is far from enough for our bank to expand its intermediary business income by developing agency insurance and consignment funds. Products need to be more abundant and financing channels need to be expanded. Many of our characteristic wealth management products, such as Huijubao, Waihuibao, paper gold and RMB games, have not been fully promoted (limited by the marketing staff and professional quality) and lack of professional wealth management.
Disadvantages:
1, the basic wealth management customer base (middle and high-end customers) is small, the customer information (address, number, hobbies) is not fully understood, and there is a lack of customer maintenance;
2. The marketing is weak, which requires teamwork to strengthen marketing and fails to give full play to individual abilities;
3. Business processes need to be combed and integrated, services need to be optimized to improve service quality, and customer information needs to be transmitted from the front desk to the financial office through multiple channels;
Iii. Work plan for the coming year
1. On the basis of consolidating achievements, understand and master the personal wealth management business market, cope with the competition in the same industry, and develop the wealth management business of the Bank rapidly.
2. Constantly strengthen quality training, self-study and participate in training; Further improve the business level
3. Increase marketing efforts, promote the realization of various goals, and effectively pay attention to the growth of customer volume.
4. Strengthen the study in combination with the actual work of the bank, do a good job in launching the new it blueprint system, and do a good job in personal work planning for xx years.
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