The basic departments should include: operation, technology, promotion, bidding, customer service and after-sales. ...
1. Organizational growth ability: advocate the harmonious integration of the team, reasonably construct the organizational framework, clarify the post responsibilities of the team, and create a reporting system.
2. Daily operation ability: Do a good job in the promotion and drainage of the store, at the same time do a good job in the page design of the store from the customer's point of view, and the operation team should do a good job in the planning and management of marketing activities.
3. Develop supporting capacity: plan the goods in the inventory control plan, implement excellent customer management, formulate a warehousing plan that conforms to development, and establish a sound information management system. How to build a good operation team from scratch?
Building an efficient and stable operation team is divided into two aspects: efficient and stable. Efficiency refers to the division of labor, selection, employment and configuration of the team. Stability means that for leaders, operators will not replace their positions, but can stabilize their positions.
First, check the segmentation and appropriate intermediate results.
It can effectively manage risks by dividing a large project into multiple time points for inspection. Make sure your test results are not false. The product must be visible, preferably touchable.
Second, flattening.
Flat management, also known as flat management, is a new management mode of modern enterprises, aiming at reducing management levels and improving management efficiency. Flat management structure, including matrix structure, team structure and network structure. , emphasizing workflow as the center, fully exchanging enterprise information, and appropriately authorizing enterprise resources and power.
Third, visualization.
Visualization is a theory, method and technology that uses computer graphics and image processing technology to convert data into graphics or images and display them on the screen for interactive processing. It involves many fields such as computer graphics, image processing, computer vision, computer aided design and so on.
Fourth, without rights, there is no responsibility.
Clear architecture. Taking over a department, the most important thing is to sort out or readjust the organizational structure. The key to the architecture is: who is in where and what must be clear. The so-called "clear" is: cross-responsibility is not allowed! Collective leadership is not allowed! Look at the customer service system of China Mobile Cloud. As long as you have a computer with Internet access and apply for an IMS fixed line, you can make phone calls from your computer, and all of them can be recorded and stored in the cloud.
In view of the government departments and enterprises that need to build customer service centers, but do not have customer service teams, computer rooms, hardware, networks, PCs, etc. We don't want to invest too much manpower and material resources in customer service. We can help the government and enterprises to quickly build a high-quality and efficient customer service system and customer service &; Sales team, reduce operating costs. It avoids the huge manpower and capital investment brought by the government and enterprises in purchasing servers, network software and hardware, developing customer service system software and post-maintenance when building customer service systems.
Cloud Customer Service Standard Edition
The standard version can meet the customer service needs of most industries, and has basic application functions such as VIR voice navigation, voice incoming and outgoing calls, incoming call screen, WeChat customer service, general recall, recording storage/playback, statistical reports, work order distribution and processing, announcement, knowledge base, customer information maintenance and management, traffic quality inspection, and SMS sending. It can meet the call center construction needs of governments, enterprises and institutions without special needs. It can also meet the needs of education, commerce, hotels, restaurants and other industries to maintain key functions such as caring for customers and retaining customer information by telephone, WeChat and SMS.