Communication management is the lifeline of enterprise organization. The process of management is also a process of communication. By understanding the needs of customers and integrating various resources, we can create good products and services to meet customers, thus creating value and wealth for enterprises and society. The so-called communication is the exchange of ideas and information between people, and it is a process in which information is passed from one person to another and gradually spread widely. The following are the problems and countermeasures of internal communication in enterprises that I have sorted out. Let's have a look.
Many enterprises in our country have the problem of poor communication, which seriously affects the development progress of enterprises, so enterprises urgently need to improve internal communication management today. Only by ensuring the openness of enterprises, establishing a good communication platform for employees and allowing employees to truly express their opinions can the development of enterprises be effectively promoted.
First, the internal management communication problems
Enterprises in China are developing continuously, but there are still some problems. According to relevant data, the most difficult phenomenon in the development of enterprises in China is internal management communication. Moreover, poor communication has brought many mistakes to enterprises. The main reason is that there will be some deviations and insufficient understanding of the development of modern enterprises.
1. Patriarchy has always existed in the process of enterprise development.
In the past, our country has always followed the paternalistic model, which still exists in today's enterprise development. According to the survey data, every employee in the enterprise wants to be praised by the superior leaders in the enterprise activities, and even verbal praise can stimulate their fighting spirit. There are obvious grade differences in enterprises. Although they are not apparent on the surface, once they are put into practical work, they become obvious. Every employee should work according to the relevant regulations of the leader, and never dare to overstep it, because his feudal consciousness is deeply rooted. For a long time, they have been thinking about how to get a promotion and raise their salary, and ultimately they have to rely on their superiors. Although the leader really didn't think so, because everyone is in a different position, the thinking of employees can't be broken. At work, they dare not communicate directly with their leaders, so the communication between leaders and subordinates has always been one-way, and finally there are cases where they dare not ask and say something, which seriously affects the development of enterprises.
2. Enterprises ignore the significance of management communication.
According to the investigation, there are still many enterprises that don't pay attention to management communication at all. They ignore the important role of communication in the whole enterprise and focus on how to pursue greater development goals. Because enterprise leaders do not attach importance to communication management, which seriously affects the enthusiasm of employees in communication, managers never take the initiative to find and solve problems in their work, and do not ask employees to do it, which has curbed the healthy development of enterprises to some extent. Because employees are front-line employees of the whole enterprise, it is easy to find many external problems. However, due to the neglect of communication behavior within the enterprise, employees never respond to things encountered at work, and leaders are also ineffective. This kind of bad enterprise management, if it develops for a long time, will eventually affect the development plan of the enterprise.
3. The enterprise level is complex and the information is distorted.
There are three main types of communication in enterprises: one is communication between superiors and subordinates; The second is the communication between ratings; The third is cross-communication within the enterprise. Many executive departments will be established within the enterprise according to the needs of its own construction, and each department will coordinate and restrict its work. However, the organization is too complicated and there are many levels, so when faced with problems, it will directly adopt the way of communication between superiors and subordinates in order to solve them. The final information will be transmitted from the top to the bottom, which will distort the internal information of the enterprise. The transmission efficiency of information is slow, which makes the information lose its accuracy and execution function. This is like the situation that the completely correct news in the hands of adults is finally scattered in the hands of children, which has brought serious constraints to the development of enterprises.
Second, how to solve the problems existing in the internal management communication of enterprises
1 to ensure the openness of corporate culture.
Corporate culture, like people often say that it is five thousand years, is a comprehensive whole that includes traditions, norms, management and values in enterprises. Strengthening internal management and communication can further promote the development of corporate culture, and the two complement each other. In order to ensure a good communication atmosphere within the enterprise, the enterprise must first create an equal corporate culture, which will make the communication within the enterprise fair and open. The leadership of an enterprise plays an absolute guiding role and will affect the consciousness and thinking of employees. Therefore, as a leader, we should first pay attention to the management communication within the enterprise, be able to accept external opinions and suggestions with an open mind. Don't show your superiority in communication, but make the most fair evaluation of employees. Establish an equal personnel system and truly establish a communication platform between employees.
2. Create a good communication environment
There has always been a serious grade difference within the enterprise, so there will be communication between the superior and the subordinate. For modern enterprises, it is very important to establish an internal communication environment capable of two-way interaction. The establishment of this environment will directly give employees a natural environment for free communication, which is conducive to mutual honesty and trust among employees within the enterprise. In this way, all employees in the enterprise can express their opinions, and will not limit their right to speak in order to better cater to their superiors, which is conducive to the development of the enterprise. First of all, we should create a good communication mechanism. In order to ensure timely receipt of opinions and avoid embarrassing problems among employees, communication channels can be opened through e-mail, private parties and other forms, so that employees can really get out of the shackles of the office without limiting their own consciousness, and finally achieve the purpose of communication.
3, vigorously promote communication awareness to employees.
In many enterprises, employees only know how to bury their heads in work all day, and there is a serious lack of communication awareness, so it is very important to strengthen the publicity of communication awareness for employees. First of all, enterprises should mobilize the enthusiasm of employees to communicate, set corresponding goals for employees, establish an assessment mechanism or a reward and punishment system, and strengthen the construction of employees' own consciousness. Every employee finds his position through the goals set by the enterprise, so as to complete the work objectives, make the treatment of employees more reasonable and ensure the effective communication between employees and leaders. We can strengthen internal communication activities with employees, such as holding hometown meetings, departmental meetings and various interest meetings. Employees in the enterprise can communicate easily during the activities, and at the same time, they can increase the opportunities for cooperation with each other, which not only enhances the communication awareness of employees, but also ensures the healthy development of the enterprise.
Measures to improve the internal communication management mechanism of enterprises
1. Establish employee suggestion system.
Establish a formal employee suggestion system. For example, set up a suggestion box and formulate an incentive-suggestion system. At the same time, the reward clauses for making suggestions and opinions are stipulated in the system to ensure that employees can directly transmit their suggestions and opinions to the top management of the company through stable channels instead of reporting information step by step. This can avoid the loss and distortion of information, stimulate the enthusiasm of employees and improve the cohesion of enterprises.
2. Use office automation system
With the continuous improvement of enterprise informatization, many enterprises have established their own office automation systems. Through office automation system, enterprises can release all kinds of information in time to let employees know the latest trends of enterprises. Office automation system generally includes internal e-mail system, through which employees can directly send their opinions and suggestions to anyone in the company, including the company's senior management. This ensures the smooth flow of information channels within the enterprise.
3. Establish internal publications of enterprises
If an enterprise doesn't have its own internal office automation system, it can transmit all kinds of information of the enterprise to employees in time by establishing internal publications. Although this way is more traditional, it can still play the role of giving information and communicating information.
4. Arrange a reception day for the President
Set up a fixed time every week or month as the time for the president or general manager to directly receive employees' visits. During this period, employees can have a direct dialogue with the top management of the enterprise. Senior leaders of enterprises can understand some specific problems of enterprises through individual and face-to-face conversations with employees, and can also encourage employees to make useful suggestions.
5. Implement walking management.
Walking management means that managers don't sit in the office all day to deal with their work, but walk into the employees and have regular and informal exchanges with them, so as to understand the management situation and solve the problems existing in the enterprise in time. Walking management is promoted by many enterprises, and managers of many multinational companies complete their work in "Feitian" walking management every year.
6. Organize employee exchange activities. Organize employees to participate in tea parties and chat with employees regularly or irregularly.
Create opportunities for communication between employees and between employees and managers, and achieve the purpose of understanding and communication in a relaxed and harmonious atmosphere.
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