Toshiba is the first notebook computer manufacturer with standard functions of portable computers in the next 20 years, but the quality is not what it used to be. Today, Toshiba's "hot-selling" notebooks have been recalled to China and sold in Europe and America; Toshiba's discrimination against the China market has remained unchanged for ten years.
Due to the overheating hazard, which may cause users to burn, Toshiba announced the recall of about 4 1 10,000 laptops and 20 10. A related person from Toshiba's public relations department in China said that the recall only involves Europe and the United States, and the products of the same model in China are not included in the recall.
According to the official homepage of the Consumer Product Safety Commission (CPSC), on September 2, local time, Toshiba announced the recall of about 465,438+00,000 laptops worldwide. The laptop models involved in the recall are Satellite T/KOOC-0/35, Satellite T/KOOC-0/35d and Satellite PROT/KOOC-0/30. The recall notice shows that these notebooks will overheat when connected to the AC adapter, and the shell near the power plug may be deformed due to overheating, thus posing a burn threat to users.
Toshiba said that it had received 129 complaints about overheating of laptops. These defective products were mainly manufactured in China, and sold through many retailers and online sales from August to 20 10 in 2009.
In some digital computer product stores, 3C shopping websites and Taobao, some models of notebook computers on the recall list are still available for sale. A number of Toshiba notebook agents and designated repair points said that they did not know about the recall. In response, Toshiba China Public Relations Department responded that the recall only involved parts of Europe and America, not China.
On the official homepage of Toshiba China, a related announcement has been issued, suggesting that users upgrade their BIOS to solve the possible overheating problem. The announcement also said, "So far, Toshiba Computer Network (Shanghai) Co., Ltd. has not received any reports on related issues."
Experts in the industry believe that upgrading the BIOS proposed by Toshiba China to solve the hidden danger of notebook "fever" is not safe: "By upgrading the BIOS, the system power management module can be optimized to some extent and the safety guarantee coefficient can be strengthened; However, if the main problem lies in hardware, it is still necessary to replace components to completely eliminate hidden dangers. "
Toshiba laptop incident fully exposed the obvious discrimination of foreign brands against the China market, and the same products and services from other countries were treated unfairly in Chinese mainland. Since then, Chinese mainland's inner qualities are hardly convincing. Since the quality incident of Toshiba notebook computer broke out in the world in 2000, its reputation has suffered a serious crisis of trust. More importantly, since the computer quality incident, Toshiba laptops have implemented discriminatory compensation services in Chinese mainland, which has seriously angered China consumers; At that time, the media's condemnation created a public opinion situation that was extremely unfavorable to Toshiba's notebook computers. However, Toshiba China Company still maintained its static braking, did not change its behavior, and discriminated against the China market for ten years.