An intermediary sold more than 800,000 houses, found a buyer, signed a contract and received a deposit. However, these houses are "unsold" and have been labeled as "fraudulent" ...
In recent days, Liu Xing (a pseudonym) seems to have lost a stone in his heart. His new house purchase plan is stuck in an "unpredictable" form: when the buyer paid the deposit, he found the same house on the Anjuke platform, but the price was lower by more than 100 thousand, and he refused to continue the transaction in anger.
However, Liu Xing did not entrust anyone to sell the house on the platform, and finally contacted and removed the house. However, how to win the trust of buyers again has become a headache for Liu Xing.
After paying a deposit of 1 0,000 yuan, the buyer went back on his word.
Liu Xing, who is in his thirties, sells a house for the first time. Not used to living in the old house, he wants to change to a new one. In March of this year, he came to a real estate agent in Dikou Road and entrusted the other party to hang the house information on the Internet.
The house sold by Liu Xing is near Kuangyuan Road, with a small area of 54 square meters, but according to the market price, it is not a problem to sell more than 800,000 yuan. "At that time, the negotiated price was 830,000 to 850,000, and there was a bottom line in my heart. This money can be used to buy a new house to replace a part. " Liu Xing said that just over a month later, he received an intermediary message that someone took a fancy to this suite.
After negotiation and signing, the final price of this house of Liu Xing is set at 830,000. In order to show sincerity, the buyer paid a deposit of 1 10,000 yuan to Liu Xing. "The buyer is an old man who bought a house for his children. I heard it was a wedding room. " Liu Xing said that after the transaction was made, he went to the market to see his favorite real estate, waiting for the buyer's money to arrive.
Behind the seemingly "smooth sailing" surface lies a huge "bureau". One day in mid-April, it was the day when the buyer paid the down payment, but Liu Xing received the news from the intermediary: the transaction may be "yellow".
The price of the same house on other platforms is 65,438+10,000 yuan lower.
Liu xing is somewhat puzzling. As far as he knows, the buyer is a kind-hearted person. Is there a problem? On the same day, Liu Xing learned from the intermediary that there were other platforms to hang out Liu Xing's housing, and the price was 730,000, which was lower than the price hung by the entrusted intermediary 10 million.
"The photos of the house are all mine." Liu Xing said that the intermediary also asked him why he was looking for other institutions to hang such a low price. Liu Xing said that when the transaction was about to be reached, the buyer had doubts about him and the intermediary and was inexplicably labeled as "fraud".
"I'm a little vague, how can it be 730 thousand, too much difference. And I didn't entrust other companies to help me sell my house! " Liu Xing said.
After calming down, Liu Xing searched the house on Anjuke and cut out the picture. "Fine decoration, 2 bedrooms and 2 living rooms, 1 toilet, facing north and south" is exactly the same as the information provided. The photos of the house are exactly the same, but the area is 53 square meters, and the price of 730 thousand is also very eye-catching. The screenshot shows that a broker named Bo hangs out the listing information, the service company is Shandong Shilian Real Estate Consultant Co., Ltd., and the service store is Shilian Greenland City Marketing Center.
"I called this man and he told me that the house had been sold." Liu Xing said with a wry smile that he didn't disclose the identity of the owner at first and asked why the house sold by the other party was still hanging on it. As a result, I was told that I didn't have time to get off the shelf.
False listings have been deleted and transactions are still "stuck"
This call, Liu Xing spirit not dozen 1 come. In the conversation between Liu Xing and the agent, the agent said that the house had sold more than 800,000 yuan. Liu Xing immediately questioned why the price of 730,000 was hanged. The agent's "price increase" suddenly made Liu Xing angry.
"Master for you? Have you seen the master? " Liu Xing questioned.
"yes. No, my colleague told me. Who are you? " The agent said.
When Liu Xing confidently said "I am the owner", the agent was speechless for a moment, and then changed his mind to say that the price was wrong when the house was listed.
"Do I know you? I haven't seen you, and I haven't talked to you about the price. " Under Liu Xing's tough attitude, the agent apologized and said that he would explain to Liu Xing's buyer, "I wanted to sell another house, so I used this picture." After this suspension, the "730,000" house was finally removed, but the impact on Liu Xing could not be solved directly by demolishing the house.
"Buyers don't trust me and the intermediary. No, the down payment has been delayed for a week. I understand, but this behavior that disrupts the market is really irritating. " Liu Xing said that at present, the intermediary he entrusted is doing the work for the buyer, but whether the transaction can be completed depends on the attitude of the buyer.
"I hope that the regulatory authorities will take care of it, which is not only bad for our sellers, but also unfair to other buyers." Liu Xing said.
Shandong Shilian Gao Yi Real Estate Consultant Co., Ltd.: The company does not have this broker, and the company name has been stolen.
On April 25, the reporter conducted a multi-party investigation on the problems encountered by Liu Xing. According to the broker information of the real estate on the platform of Anjuke, its affiliated company is Shandong Shilian Real Estate Consultant Co., Ltd. On the 25th, the reporter contacted the company, and the staff said that the company knew about it, but the broker's name was Bo, not his unit employee.
"There is no such person in our company. The company name was stolen and is currently being verified. " The staff member said that their company is also a "victim" and has reported the situation to Anjuke, requesting to cancel the relevant certification information of the broker.
The reporter clicked on the platform of Anjuke to enter the shop page of Gao Yi Green Land City Marketing Center of World Union, which showed that there were 9 brokers with service numbers exceeding 4 18. Its staff also said that the company does not engage in second-hand housing transactions. "There is indeed this marketing center, but we are all doing first-hand houses, not second-hand houses." The staff said.
Anjuke: False houses can be reported, and will be dealt with illegally after verification.
Subsequently, the reporter called the official customer service hotline of Anjuke. The customer service staff said that regarding the false housing problems encountered by citizens, they set up a report button in the housing information, so that citizens can complain and the company audit department will conduct an audit.
"If the verification is indeed a false listing, we will illegally remove it. For brokers who publish listing information, we will record the violations." The customer service staff said, "If the violation record reaches a certain upper limit, the broker will be prohibited from publishing the listing information."
For the problems of the broker's company, the customer service staff said that it is necessary to send relevant screenshots to the official manual customer service. However, when the reporter sent the screenshot to human customer service, the other party said that in order to protect privacy, the information could not be provided.
"I just want to know, how did this thing that is obviously lower than the market price pass the audit?" Liu Xing expressed doubts. In this regard, Anjuke customer service staff responded that the company's review of housing includes many aspects. First of all, the basic information will be reviewed, and after it is passed, it will be systematically and manually reviewed to see if the listing information is consistent. "In the audit process, we will have restrictions in terms of area and price. If it exceeds the market price, it cannot be put on the shelves. If it is put on the shelf, it means that it has not exceeded this limit. " The staff said that Liu Xing can provide relevant certificates and the company will verify them. If it is indeed a fake house, it will be removed from the record in violation of the previous steps.
Publishing agent: I don't know why I used this company name.
On the 25th, the reporter logged into the Anjuke platform, and could not retrieve Liu Xing's real estate. Later, the reporter found the broker named Bo on the platform of Anjuke, and the scope of his service company has become blank. However, according to the display, the service life of brokers is 4 months, the number of clients is 20, and there are 5 favorable comments and 1 bad comments in the user evaluation, with a comprehensive score of 4.4.
The reporter asked about a set of houses he released. The agent named Bo said that he could see the house, but when the reporter asked which intermediary company he belonged to, he claimed to be a "room friend" and could lead the reporter to see the house.
Subsequently, the reporter called the broker through the client. After the broker showed his identity, he said that it was not a false listing, but the price was "wrong" at that time. "Was it not more than 800000? I wrote more than 700,000 yuan, and the input was wrong. "
As for the "I want to sell another house, so I used this picture" mentioned in my previous conversation with Liu Xing, the agent said, "I explained it to him, and he didn't believe me, so I just said it casually." The reporter asked his company, and the agent replied, "It's my roommate's". However, when the reporter said that the screenshot showed World Union Gao Yi Company, the agent changed his mind and said, "I do it myself, I don't have a store, and I work from home."
As to why the name of World Alliance Gao Yi Company was used, the agent replied vaguely: "I don't know how I chose his side (name). I have no idea. " In addition, the agent said that the source of the suite has been removed.
Latest development: World Union Ego said that Anjuke privately linked his personal broker to the company.
On the afternoon of April 25th, Ms. Pang, Director of Human Resources Administration Department of Shandong Shilian Real Estate Consultant Co., Ltd., contacted the reporter and said that she had contacted Ankeju. "After investigation, Anjuke privately linked his personal broker to our company and did not obtain the knowledge of our company." Ms. Pang said that the company has stopped engaging in second-hand housing transactions since May last year. Except for the broker named Bo, some brokers on Anjuke are not employees of the company. "We have asked Anjuke to explain to the media and relevant departments, and formally wrote to our company to explain the relevant situation and eliminate the reputation impact on our company." Ms. Pang said.
Since the reporter could not get in touch with the relevant person in charge of Anjuke, he could only contact Anjuke customer service for verification again, but the customer service was always "busy". Ms. Pang said that she would inform Anjuke of the reporter's contact information.
Before the deadline, the reporter did not receive an answer from Anjuke on this matter.
Related links: Hanging false houses to attract customers, lawyers claim that consumers' rights and interests are infringed.
In recent years, there have been many reports about fake houses. Some time ago, Fangtianxia platform was also exposed to false listings (see the March 6 edition of Life Daily for details). In this regard, people with intermediary companies said that this is actually a routine. "This belongs to the housing, in order to attract customers and recommend others to you." The man said, "You can call him at any time. You said I wanted to see this house. He will definitely not let you see it for various reasons, such as the house has been sold or the owner is in another place. In this way, you will get your housing needs. After keeping your information, I will recommend other houses to you. "
In this regard, lawyer Zhen of Jinan Qianshun Law Firm said that this behavior of the intermediary violated consumers' right to know and violated the relevant provisions of the Consumer Law. "The intermediary has the obligation to ensure the authenticity of the houses provided. If the house is sold and put on the website, it not only infringes on the interests of the owner, but also infringes on the housekeeper's right to know. " Enyang Zhen said that consumers can complain to relevant departments. "If consumers have losses, they can pursue civil compensation from the intermediary according to the law of elimination."