First, the general manager is the first person responsible for safety work, and his safety work responsibilities are:
1, comprehensively manage the safety work of travel agencies, and implement the laws, regulations, rules and regulations and safety standards of safety management.
2, responsible for establishing and improving the travel agency safety post responsibility system and various safety rules and regulations.
3. Solve the human, financial and material needs of travel agency safety work, clarify the responsibilities, rights and obligations of responsible personnel at all levels, establish a safety management mechanism with the safety responsibility system at all levels as the core, and ensure that the safety management organization is sound, the personnel are in place, and the responsibilities are implemented.
4. Take the lead in organizing safety work meetings every quarter, listen to the work reports of safety management personnel, and study and solve major safety problems in time.
5, grasp the enterprise safety work dynamics, and take various forms (regular and irregular) to organize personnel to carry out safety inspection, solve problems in time.
6. In the event of a major tourism safety accident, immediately rush to the scene of the accident to organize rescue work, report the accident to the relevant government departments in time, cooperate with the accident investigation team to carry out the investigation, and properly handle the aftermath of the casualty accident according to law.
Two, the deputy head of the safety supervision and management leading group, responsible for safety management, mainly responsible for the daily management of travel agency safety work, its responsibilities:
1, establish and improve the supervision and management mechanism, rules and regulations, and organize various safety work.
2. Formulate the safety work objectives and safety work plans of travel agencies, be responsible for the specific supervision and inspection of the implementation of various safety rules and regulations and the completion of the safety target plan, and assess the safety work carried out by safety responsible persons at all levels.
3. Establish and improve the safety management files of travel agencies, formulate and implement the safety training system, organize safety education and training, enhance the safety awareness of employees, and improve the safety knowledge and skills of all employees.
4. Conduct regular safety inspections every month, timely study and formulate corrective measures for hidden dangers of accidents and make rectification within a time limit, so as to nip in the bud.
5. Take various organizational and technical measures to prevent the occurrence of tourism safety accidents in the business process. In the event of a tourism safety accident, take emergency measures immediately, properly handle the aftermath according to law, and report to the relevant departments.
6. Establish and improve the emergency rescue communication network, compile the contact numbers of the company and relevant functional departments, and urge all employees of the company to remember and use them.
Three, production safety leading group members (department manager), mainly responsible for the direct management of travel agency safety work, its specific responsibilities are:
1, responsible for implementing the relevant safety production rules and regulations and safety standards formulated by travel agencies, and concurrently serving as the safety management personnel of this department.
2. Establish and improve the safety management files of the department, urge the employees of the department to participate in safety training, improve the awareness, knowledge and skills of the employees of the department to abide by the law and safety in production, and fundamentally put an end to unsafe behaviors.
3. Conduct safety inspection and supervision on the work of this department on a regular basis every week, rectify and solve potential accidents in time, and nip in the bud.
Obligations of travel agencies:
1. The most basic obligation of travel agencies is to ensure the personal and property safety of tourists. The tourism products and services provided by travel agencies must meet the corresponding national security standards, and they have the responsibility and obligation to protect tourists' personal and property from infringement in tourism activities.
2. Travel agencies have the obligation to provide corresponding tourism products and services to tourists in accordance with the travel contract, and the tourism products and services provided must be consistent in quality and price.
3. If the legitimate rights and interests of tourists are damaged due to their own fault, the travel agency has the obligation to compensate. Except for force majeure or special provisions of the law, if the legitimate rights and interests of tourists are damaged due to the travel agency's own reasons, the travel agency shall compensate them.
Travel agencies have the obligation to respect the national habits of tourists in tourism activities.