FAQ, also called FAQ Help Center, can quickly help users solve their own problems in product use.
The role of frequently asked questions
Save time and money by reducing repeated phone calls and emails sent to support personnel;
Enhance your popularity in search engines (faq pages with more keywords are more popular with search engines);
Improve the user experience by easily finding what they are looking for instead of searching the website. Connecting the answers directly to blog posts or content pages can make it easier for visitors to obtain other information;
Show product expertise and enhance their professional image, highlight key information, guide users and stimulate consumption.
How to build a frequently asked questions (FAQ) page
Overall layout: the overall style of FAQ page should be concise, and users need to find what they want at a glance;
Question collection: It is suggested to make a questionnaire survey with tools first, sort out the problems in product use or purchase for users to sort out, and then open it to the entrance for them to ask questions;
Question classification: group questions to help users find relevant answers quickly;
Problem search: When there are many problems, a good intelligent search is essential in order to solve them faster.
FAQ is a page related to website development. I recommend Baklib, an intelligent FAQ building tool. This tool is what I saw in Baidu's experience of how to make FAQ tutorials. Simple and effective to use, recommended to everyone. Let's take a look at the FAQ page effect I made with this tool!
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