Summary of the work of township government service center. We work in the township government service center and need to write a work summary in order to find our own shortcomings and improve them. Next, I will take you to know about the relevant contents of the work summary of the township government service center.
Work summary of township government service center 1 Since this year, under the correct leadership of township party committees and governments, guided by the spirit of the 19th National Congress of the Communist Party of China, with the opportunity of striving for excellence, with the goal of optimizing the economic development environment and serving economic development, with the principle of "convenience, standardization, efficiency and integrity" and the goal of improving work efficiency and convenience service, the scale of township government service center has been expanded. Now,
I. Basic information
The township government service center is located in the compound of the township government organs. The center has an existing office area of 140┙ square meters, 6 windows and 8 staff members, mainly dealing with rural cooperative medical care, civil affairs window, land window, agricultural machinery subsidies, pest control social security, retired soldiers and other matters directly related to the villagers.
Second, the main measures
1, focusing on "high" team and improving the overall comprehensive quality of personnel.
Efforts should be made to strengthen system construction and change work style, pay close attention to the quality of cerium service in government service centers, and resolutely put an end to cold, horizontal, hard and push phenomena. The government service center regularly talks with the staff in terms of ideology, politics, service attitude and business knowledge, so as to improve the overall quality of the staff and build an excellent service team. Through these measures, the self-management of the staff has been continuously strengthened, and the service awareness and level of the government service center have been continuously improved.
2, around the word "pass" to grasp the norms, to ensure that the government services are standardized and orderly.
The center carries out the construction activities of "standardized service window", mainly from four aspects: hardware facilities, openness of government affairs, daily behavior and procedures. The staff work with bright certificates, clear language, initiative and enthusiasm, and operate in strict accordance with the examination and approval procedures to ensure that the matters to be handled are completed on the spot and the promised matters are completed on time. Take the measures of "four modernizations" to promote the standardization of windows, that is, "standardization of hardware facilities, standardization of government affairs openness, standardization of daily behavior and standardization of procedures", realize the institutionalization, standardization and standardization of government affairs services, and better display the image of government windows.
3. Pay attention to publicity around the word "strict" and urge the sunshine government to serve the convenience of the people.
The government affairs center is an effective carrier of "open government affairs". In accordance with the requirements of "openness of government affairs, sunshine operation and acceptance of supervision", the center strictly implements "window-style" office, further refines the content of notification, and adopts various forms such as placing service notices, setting up information desks, and inquiring rooms for government normative documents, so that the working people can understand the content and process at a glance, understand and handle affairs fairly, and handle affairs conveniently and effectively. At the same time, all the staff are required to take "whether the masses need it, whether they are satisfied or not, and whether they answer or not" as the working standard to show good service quality and efficiency for the masses.
Third, the main features
1, leaders attach great importance to it. Whether the work of the center can be implemented smoothly depends on the attention of the leaders. Since the official operation of the township government service center, the main leaders of township party committees and governments have attached great importance to it, given strong support in terms of manpower, material resources and financial resources, fully affirmed the achievements of the center's work, put forward good opinions and requirements for the existing shortcomings, and actively solved the problems encountered in the operation of the center.
2. Install strong standardized management. The government service center should start with the system construction, do a good job of connecting with relevant departments and businesses, strengthen training, pay attention to the improvement of the quality of window personnel, and pay close attention to standardized management and operation. Formulated and promulgated the rules and regulations of internal management and supervision mechanism.
3. Find problems in time. The problems found in the process of handling affairs were dealt with in a timely manner, and the feedback from all walks of life and the main problems were rectified, especially the problem of inadequate service for window personnel and the problem of some things running at both ends were actively docked and properly handled.
4. solicit opinions extensively. In order to establish an image, improve the work, and take the government service center as a service platform to promote the construction of democratic politics, the center adopts various forms and channels to solicit opinions and suggestions from all sides, continuously expand its knowledge, take the initiative to accept supervision from all walks of life, and increase publicity. Since the beginning of this year, the center has been operating normally and has been well received by the managers.
Fourth, the main examples
This year, the center * * * accepted 403 inquiries from enterprises and the masses; 3,277 applications were received, 3,277 were accepted and 3,275 were deaf. The agreement rate is 99.97%, the on-time settlement rate is 100%, and the on-site settlement rate is 100%. Among them, the civil administration window provided temporary assistance to 143 people, and the amount of assistance was160,000 yuan. Agricultural machinery subsidy window * * * completed 233 applications for agricultural machinery subsidies, and * * * subsidized 237,320 yuan. At present, the number of cases handled by the center has steadily increased, the number of people handling cases has been increasing, and the external influence has been expanding, which has made contributions to improving the soft environment for investment in my hometown, accelerating the pace of building a new socialist countryside and building harmony.
In short, since the beginning of this year, although the construction of township government service centers has achieved certain results, there is still an obvious gap compared with the economic development of the township and the expectations of the masses. However, we firmly believe that under the strong leadership of the township party committees and governments and the ardent expectations of the people, the future government affairs work will certainly take a new step.
Summary of the Work of Township Government Affairs Service Center In the past two years, the county government affairs service center has strictly followed the requirements of provincial and municipal government affairs service centers, closely followed the work objectives and key tasks of the county party committee and the county government, thoroughly implemented the spirit of the Fourth Plenary Session of the 18th CPC Central Committee, the Fifth Plenary Session of the Tenth Provincial Party Committee and the Eighth Plenary Session of the Fourth Municipal Party Committee, comprehensively implemented and deepened the reform of the administrative examination and approval system, further deepened the "two centralization and two in place" and comprehensively carried out parallel examination and approval. Vigorously promote the standardization of government services and the construction of online government service halls, constantly improve the government service system, and strive to build a long-term mechanism for government services, which has played a positive role in promoting the fast-paced, high-speed and unconventional development of the market economy and society in our county. Up to now, the county * * * has accepted 234,562 cases of administrative examination and approval and public * * * services, and settled 2,327 cases13 cases, and promised to speed up the processing by 77.27%, 9 1.76%, with an average settlement time 1.73 working days, with an early settlement rate/.
I. Summary of Work in 20xx
(1) Continue to deepen the work of "two concentrations and two places"
1. Establish a window-oriented administrative examination and approval operation mechanism. In order to further promote the reform of the administrative examination and approval system, further standardize the examination and approval behavior, and effectively solve the inconvenience of the convenience (government affairs) service center, the county government affairs service center cooperates with the relevant departments of the county to further urge the departments with administrative examination and approval functions to truly enter the government affairs service hall and truly establish a window-type administrative examination and approval operation mechanism.
2, adhere to the "director into the hall" activities. In order to comprehensively optimize the soft environment of government services and effectively solve the "last mile" problem of contacting and serving the masses, the government service center insists on urging the main leaders of all departments to be on duty at the window at least 1 day every month, and the leaders in charge are on duty at the window at least 1 day every week.
(two) increase the intensity of maintaining the standardized operation of administrative examination and approval projects.
1, cooperate with clearing up the reserved administrative examination and approval items. In order to solve the outstanding problems in the administrative examination and approval work, we should focus on publicizing the examination and approval standards, optimizing the examination and approval process, standardizing the examination and approval behavior, and strengthening supervision and management, and cooperate with the county government, the county legislative affairs office, the county editorial office and other relevant departments to clean up the reserved administrative examination and approval items, implement the reorganization of the examination and approval process, and recreate the service guide and service process.
2. Do a good job in undertaking administrative examination and approval projects decentralized by provinces and cities. Actively cooperate with the Legislative Affairs Office of the county to undertake the administrative examination and approval projects decentralized by provinces and cities in 20xx, actively connect with various departments and units for the decentralized examination and approval items, cooperate with the Legislative Affairs Office to compile the catalogue of administrative examination and approval, formulate the undertaking plan, and formulate the examination and approval methods, procedures and guidelines in a timely manner. According to the target requirements of "one-stop acceptance", "limited processing", "standardized processing" and "online processing",
(3) Deepen the parallel examination and approval work.
1. Promote the implementation of an efficient and convenient three-level linkage approval mechanism. In accordance with the requirements of the province, it is clear that a leader in charge and a specific staff member are responsible for the linkage examination and approval work, and constantly promote the formation and implementation of an efficient and convenient linkage examination and approval mechanism of "synchronization of examination and approval, internal circulation of documents, and pick-up of documents by applicants". At the same time, we will promote the extension of government services of county-level government service centers to townships (towns) and villages (communities) and implement three-level linkage.
2. Optimize the horizontal multi-sectoral joint examination and approval mechanism. Based on the existing parallel examination and approval service mechanism of our county government service center, we will further expand the scope of examination and approval, optimize the examination and approval process and streamline the examination and approval links. Further lead the organization, coordination and supervision of the examination and approval departments at the same level to carry out the examination and approval work, and all the examination and approval items involving more than two departments will be included in the parallel examination and approval through joint examination and simultaneous acceptance.
(four) the full implementation of key investment projects agency services.
1. Implement "green channel" service for key investment and construction projects. The county government affairs service center provides free agency service in the whole process of "reception consultation, application acceptance, quick approval and unified delivery" in combination with the actual work.
2. Actively promote government services into the park. Actively explore the delay, appointment and on-site service for investment enterprises, open green channel service, and adopt special channels, special procedures and special services in the examination and approval process. Organize relevant government service departments to work in the park on a regular basis, actively serve, and effectively serve foreign-invested enterprises, provincial and municipal key projects, and investment-returned projects.
(five) continue to deepen the construction of government service system.
1, improve the standardization level of township convenience service centers. The government service center conscientiously implemented the spirit of the speech made by Xiao Youcai, executive vice mayor, at the city's government service work conference on March 13, fully supported and promoted the standardized construction of township convenience service centers, reversed the construction period, and adopted the methods of classified implementation and step-by-step promotion. First, standardized and upgraded the 16 township convenience service centers with good foundation; Second, focus on transforming the 2 1 convenience service center with poor foundation; The third is to build seven new convenience service centers without office space.
2. Clean up the service items of the convenience service center and update the system. On the basis of cleaning up the convenience service items in villages and towns at the end of last year, this year 1 month, the convenience service items and work system in villages and towns 130 were uniformly distributed, and a unified template was formulated for supervision and updating. In order to accelerate the transformation of government functions, further improve the level of government services in our county, effectively strengthen the construction of county (town, street) convenience service centers, and vigorously promote the continuous extension of government services in our county to the grassroots.
3. Establish and improve the construction of village-level convenience service institutions. From June 5438+ 10 this year, the county government affairs service center devoted itself to cleaning up the service projects of township convenience service centers and village-level agency points, and completed the construction of convenience service agency points in 879 villages (communities) in the county in March this year according to the "eight haves" standard, and established and improved the system of first asking for responsibility, time-limited completion and accountability of village-level convenience service agency points, and standardized and unified the service projects of agency points.
(six) solidly promote the "sunshine" project construction stage work.
1, and make solid preparations. First, the center went to Xi 'an Zhongqing Electronic Technology Co., Ltd. (XX county government service system construction company) to discuss the construction of "Sunshine" network system, and visited the government service center of Fengdong New Town, Xixian New Area, XX city. The second is to cooperate with the county government to receive the on-the-spot investigation of Xi An Zhongqing Electronic Technology Co., Ltd. and discuss the preliminary solution proposed by the company. Third, according to the requirements of the "Sunshine" project, the center will build large led display screens and bulletin boards, invite relevant professionals to evaluate them, and strive for working funds from the county party committee and government. Fourth, cooperate with the Legislative Affairs Office to start the preparatory work for the scope of administrative examination and approval, process standards and administrative service matters, processes and standards.
2. Establish and improve an open and transparent power operation mechanism. Actively assist the county government office to build a "sunshine" network platform, and draw up the fund declaration, scale setting, bidding and other work of the square led electronic display screen and bulletin board; Establish and improve the "sunshine" construction involves various assessment mechanisms and system construction of government service centers, and establish and improve an open and transparent power operation mechanism.
3. Draw up the construction plan of government service platform. Cooperate with the county supervision bureau to establish and improve the e-government service platform, electronic approval platform and administrative supervision platform; Cooperate with the county archives bureau to establish and improve the electronic archives of administrative examination and approval and government services. Vigorously promote e-government, improve the online government service hall, and gradually do a good job in online consultation, acceptance, complaint, pre-trial and handling of administrative examination and approval matters.
(seven) to strengthen the supervision of the operation of the administrative examination and approval authority.
1, strengthen the supervision of the e-government hall and the open operation platform of administrative power.
Fully rely on the video monitoring system of administrative efficiency and the electronic monitoring system of administrative examination and approval, standardize the entry of administrative power items in various departments, actively promote the electronic monitoring of administrative efficiency and the monitoring system of the open operation platform of administrative power, strengthen the supervision and supervision of the behavior of window staff, and put an end to violations such as overtime completion.
2, clean up and optimize the administrative authority directory and administrative examination and approval items directory. On the basis of the "sunshine" special work, upgrade and transform the general software system for administrative examination and approval, and promote the docking of departmental business systems and administrative power operation systems.
(eight) to strengthen the management of government affairs hall.
1, improve the hall management system. Combined with the actual situation of the government service center, improve the management system of the government service center, strictly implement the window assessment method, and urge the department window to establish and improve the integrity risk prevention and control system.
(nine) to further strengthen the construction of government service center itself.
1, effectively carry out the "three strictness and three realities" special education practice activities. On the basis of continuing to consolidate the achievements of the party's mass line education practice activities, the special study of "three strictness and three realities" was carried out in strict accordance with the requirements of "three strictness and three realities". First, take various forms to ensure the learning content; The second is to implement high standards and strict requirements to ensure the effectiveness of learning; The third is to strengthen supervision and ensure the quality of learning.
2. Implement the responsibility system for building a clean and honest government. Conscientiously implement the "Provisions on Implementing the Responsibility System for Building a Clean and Honest Party Style", introduce the implementation plan of "two responsibility" in combination with the actual work of the government service center, sign letters of responsibility for building a clean and honest party style at different levels, continue to carry out rectification activities, and promote the formation of a good style of work for cadres in party member.
3. Comprehensively improve the level of party organizations. In order to establish a learning, democratic, efficient and clean organization, we should strengthen political theory education and professional knowledge training, strengthen learning, improve the mechanism, clarify responsibilities, improve the efficiency of government services, be honest and self-disciplined, give full play to party member's vanguard and exemplary role, and constantly improve the level of organizational work.
4, to carry out the study and use of demonstration institutions to create work. Combined with the specific work of governing the county according to law, we will strengthen the legal training of departmental window staff and carry out legal publicity and education in the government service hall.
(10) Actively implement precise poverty alleviation work.
Thoroughly implement the important spirit of the state, province, city and county to grasp the grassroots level, promote comprehensive and excellent grassroots construction and precise poverty alleviation, and cooperate with the county party Committee to do a good job in precise poverty alleviation. First, strengthen the propaganda work of precision poverty alleviation, hold many precision poverty alleviation learning meetings, put forward specific implementation opinions, and require all employees to improve their ideological understanding and focus on precision poverty alleviation. The second is to strengthen the implementation, go deep into the village (community) to make a thorough investigation, and formulate poverty alleviation plans according to the place and households; Clear objectives and tasks, act quickly, implement the major decisions of the county party Committee on precise poverty alleviation, and truly implement the work of helping villagers. Third, two "first secretaries" were appointed to work in the village, and the main leaders had a heart-to-heart talk with the "first secretaries". Fourth, the "first secretary" should strictly "three invariants" and "two priorities" and do a good job in logistics support.
Second, the main problems
In 20xx, although some achievements have been made in government service, there is still a certain gap with the requirements of provinces and cities and the expectations of the masses, mainly as follows: First, the area of government service center is insufficient, the space is limited, and the level of standardization construction is not high; Second, the phenomenon of "two concentration, two in place" is not in place, the department is not in place, and the "mail room" still exists; Third, the speed of administrative examination and approval needs to be further strengthened. Fourth, the construction of some convenience service centers lags behind, and their functions have not been fully exerted.
Three. Work arrangement for 20xx years
(1) Deepen the special work of "Sunshine".
1, to further improve the standardization level of government service centers. First, in accordance with the relevant requirements of the higher authorities, actively strive for the support of the county party Committee and the government to plan and build a new office building of the government service center; The second is to expand the existing office space, open all buildings on the east side of the gymnasium, and carry out decoration design to meet the basic conditions of standardization construction; Third, using limited space, actively promote the standardization of government service centers, actively assist county government offices to build a "sunshine" network platform, establish and improve various assessment mechanisms and system construction related to government service centers, establish and improve an open and transparent power operation mechanism, and cooperate with county government offices and county party committee organization departments to enrich and improve the functions and personnel of county government service centers, township convenience service centers and village (community) convenience service institutions.
2, acceptance of standardized construction of township convenience service center. Cooperate with the county government office, county finance bureau and other relevant departments to accept a number of township (town) convenience service centers that have reached standardized construction in 20xx; At the same time, consolidate and upgrade the standardization construction of convenience service institutions in 879 villages (communities) in the county, and accelerate the vertical extension of the government service system in our county.
(two) actively carry out the work related to decentralization, and vigorously improve public services.
Actively carry out work related to decentralization, and vigorously improve public services. First, comprehensively sort out and publicize the list of public service directories of various departments and make dynamic adjustments. Prepare a guide for each service item, listing the process, demonstration text and time limit. The second is to simplify procedures, explore the integration of service windows set up by departments into comprehensive windows, and change "multi-head acceptance" into "one-stop acceptance". The third is to speed up the information exchange, sharing and verification between departments involved in public services. Relying on the "internet plus", we will promote the convergence of administrative departments, change "people running back and forth" into "departmental cooperation", avoid "circular proof" from the source, and maximize the convenience of the masses.
(3) Strengthen online work.
Accelerate the construction of information resource management platform for administrative examination and approval in our county, and fully implement online declaration and pre-trial. We will further improve the functions of the public operation platform and the e-government hall in accordance with the law, and strive to realize that all administrative examination and approval items are consulted, declared, pre-examined and inquired through the e-government hall, and simple matters are directly handled online, with a completion rate of over 60%.
(4) Strengthen self-construction and improve service quality.
1. Plan county-level government service training 20xx years in advance. Take various measures to do a good job in 20xx government service business training, and constantly improve the service ability and service level of window and office staff. We will improve the government service network system at the county, township and village levels, create a frontier position to optimize the development environment, and create a first-class government service environment.
2. Continue to strengthen the construction of "three types" party organizations. With the goal of creating a learning, innovative and service-oriented organization, we should strictly follow the requirements of "three strictness and three realities", strengthen the study of political theory, strengthen the style construction of government service team, and continuously improve the level of government service.
3. Insist on administration according to law, and establish a model organ for learning and using the law. In accordance with the Outline of Governing Counties by Law and the Central Committee of the Communist Party of China's Decision on Comprehensively and Deeply Promoting Governing Counties by Law, we will vigorously promote ruling by law, extensively carry out legal publicity and education, strengthen legal training for departmental window staff, improve legal publicity facilities in government service halls, and create a strong atmosphere for learning and using laws.
Summary of the work of township government service center 3. Summary of the work of government service center
According to _ _ Document No.32 of Dangzhengfa (2065438+04) Notice on Carrying out Democratic Appraisal and Striving for Excellence in party member and _ _ Document No.2065438+04 of Marketing Dangzhengfa12 Notice on Forwarding _ _ Notice of Party Committee on Carrying out Democratic Appraisal and Striving for Excellence in party member,
I am engaged in financial work. Under the guidance of the company's finance department and the leadership of the branch, I can hold high the great banner of Deng Xiaoping Theory, conscientiously implement the important thought of Representative, closely focus on the company's principles and objectives and the overall thinking of the branch's work, strengthen business study and financial construction, and strive to make the branch's financial work reach a new level.
In order to do a good job, all employees are required to pay attention to financial theory and business learning. Since the beginning of this year, all employees have completed the continuing education of Accounting Law and passed the examinations organized by companies in East China and Southwest China. Taking "Accounting Law" and "Accounting Basic Work Standard" as important learning contents, all employees can have a more comprehensive understanding of financial business, so as to achieve the purpose of strengthening financial business construction.
Implement "two lines of revenue and expenditure", strengthen internal control system, reduce costs and expenses, and strengthen financial management and supervision. It is an important aspect of financial management and supervision to carry out the principle of "separating revenue from expenditure" and implement the internal control system to provide a reliable premise for strengthening financial accounting and financial management. Establishing and perfecting the internal control system has laid a good foundation for strengthening the management and supervision of financial work. In the process of implementing the "two lines of revenue and expenditure", the transformation from the basic "daily sales report" to the "passenger and cargo sales summary" was completed, and then the "sales fund list" was generated and switched to the oracle financial accounting system.
Further revised and improved the financial work responsibilities of each post, including: cashier post responsibilities, fixed assets management responsibilities, agency management responsibilities, bill settlement responsibilities, freight bill settlement responsibilities, accounting responsibilities, and archival work implementation methods. Establishing and perfecting the above financial responsibilities is a concrete manifestation of strengthening the internal control system and self-improving the supervision mechanism, thus making the financial work of the branch company a big step towards institutionalization and standardization.
Strive to reduce costs and expenses. Based on the principle of supporting production but saving money as much as possible, all the cabinets and desktop air conditioners needed during the establishment of Changfeng Call Center were idle before, saving nearly 40 thousand yuan. In order to save money, the financial department tried to upgrade the old machines in use. According to statistics, all expenses of the branch are controlled within the financial budget.
Strengthen financial management to make passenger and cargo settlement true and accurate. With the continuous growth of passenger and freight volume in Shanghai Branch, especially after the implementation of "two lines of revenue and expenditure", it is necessary to match the accounts receivable of passenger and freight with the actual monetary funds, so the requirements for financial settlement are higher. Require cargo settlement personnel to move forward at the "gateway" and take turns to conduct spot checks on freight forwarders on a regular basis, so as to prevent the occurrence of "weight evasion", "arrogance" or inconsistent pricing by weight, and greatly improve the quality of passenger and cargo settlement.
Adhere to the management of fixed assets and speed up the handling of old problems. In addition to cleaning up the fixed assets of the former Shanghai branch, it also organized relevant personnel to clean up the fixed assets of the Shanghai branch of Atomic Company, further strengthening the accounting and management of fixed assets. According to the requirements of fixed assets management, fixed assets are regularly counted and inspected by special personnel. Classify the assets according to the requirements, establish and improve the fixed assets account and fixed assets card, so that the fixed assets "account, card and material" are consistent and managed by special personnel. In the asset inventory of the company's reorganization, it was checked by Peng Zhong accounting firm and passed at one time. The branch company cleaned the books of low-value consumables, which laid the foundation for the physical cleaning of low-value consumables.
Accelerate the reorganization of branches and create a good business environment. With the smooth reorganization of _ _ and its subsidiaries, the "integration" of the original _ _ and its subsidiary Shanghai Branch has also been successfully completed. In this process, the financial sector has played an important role. Firstly, the financial personnel were organized to clean up and recover the tickets of Atomic Company in the surrounding areas of Shanghai, and the fixed assets were counted on the spot, and the financial statements of Atomic Company Shanghai Branch were compiled in time and accurately according to the company's steps, which made full preparations for the financial merger of the original two branches. Secondly, we organized all the staff to concentrate on several "financial links" of Atomic Company Shanghai Branch, and copied and archived the ticket "Sales Daily" of 1998 -20 14 for more than two months. This paper sorts out the Sales Daily from its establishment to 1997, and makes full preparations for the destruction of its tickets. Third, the business license of the Shanghai branch of Atomic Company was revoked, and the merged Shanghai branch was re-registered in time. The successful completion of the above work has well cooperated with the restructuring process of the company and created favorable conditions for the overall operation of the branch.
Strengthen the management of sales agents, strengthen sales agent services, and ensure the realization of sales revenue. Strictly grasp the credit level of freight forwarders, emphasizing that the deposit and the guarantee of superior units or banks are in place; Strictly limit the number of various waybills to effectively avoid risks; Some freight forwarders who are in arrears with sales payment suspend the issuance of waybills in time, which plays a key role in the timely recovery of "accounts receivable".
Implement the relevant regulations of the company's accounts receivable management, strengthen the audit of passenger and freight tickets, and ensure the security of accounts receivable. Strictly examine the passenger and cargo tickets to minimize the error rate after examination. According to statistics, the error rate of passenger and freight ticket audit in 20 14 years is almost zero. Strengthening the collection of accounts receivable will further improve the security of accounts receivable and provide a strong guarantee for the realization of income. Shanghai Branch has always adhered to the standard of 30 days for accounts receivable settlement, speeding up the "withdrawal" of the company's working capital as much as possible and reducing operational risks. While strengthening the management of accounts receivable, we have recovered the arrears of previous years, so that the creditor's rights in recent years can be realized.