It should be sent back to the 4s shop first, or the one you bought the car.
If the handling bank (auto consumption finance company) has not sent the vehicle registration certificate back to the customer after the car loan is repaid, it is probably because of the following reasons: 1. The customer applied for the agency mortgage service when he bought a car with a loan from the 4S shop, so the handling bank (auto consumption finance company) sent the vehicle registration certificate to the 4S shop first, and the staff of the 4S shop will send the vehicle registration certificate back to the 4 S shop after helping to mortgage. 2. The handling bank (auto consumer finance company) that the customer applies for the loan will not mail the vehicle registration certificate directly to the customer after the car loan is paid off. The customer needs to go to the outlet to handle the loan settlement formalities, and then get the vehicle registration certificate back at the same time as the loan settlement certificate (regarding whether the bank/auto consumer finance company will send a green copy directly, the customer can call the customer service directly). What you need to pay attention to is that the vehicle registration certificate can be returned within ten working days after the car loan is paid off. If the vehicle registration certificate is not returned for more than half a month or even longer, the customer can directly contact the customer service of the bank (auto consumption finance company) and ask if there is any delay.