The outstanding performance of Efka products in the market benefits from its clear market positioning and product strategy. Efka is committed to revitalizing national brands and building a world brand with China characteristics. It is the Efka brand that goes out of China to the world. To achieve a brand, we must have good products and a good culture. Efka is the real implementer. The products developed and produced by Avka have great vitality because of their good quality, excellent service and clear thinking.
Good quality: every software program and equipment developed and produced by Efka Company have been repeatedly verified and tested, and production is strictly controlled to ensure that every product has the excellent quality of Efka.
Value-added service: according to the company's "people-oriented, heart-oriented" service system. 20 10 Efka company will sail to a new starting point, and the company will set 20 10 as the "service year" to enhance corporate cohesion and Efka brand. The company will establish the service image of the first brand of Efka through special services and enhance the market competitiveness of enterprises. Realize "people-oriented, heart-oriented", do a good job in "service year" and distinguish service groups. Namely: a: serving customers, b: serving products, and c: serving employees reflect the superiority of Avka.
Answer: Serve customers.
It is the responsibility of Efka people to provide our customers with high-tech diagnostic products and system solutions with high cost performance.
1: dealer service: Aifka company has more than 50 service personnel all over the country, covering all corners of the country, and continues to provide pre-sales, mid-sales and after-sales services for dealers. Ensure that dealers know Efka products and Efka's new policies accurately, quickly and accurately. And cooperate with dealers to carry out planned technical promotion, technical training and other activities to ensure the continuous improvement of local technology and service quality of dealers.
2. End-customer service: In addition to providing our customers with high-quality products, Efka also continuously improves the added value of products, enabling customers to sell more benefits. In the year of 20 10, the company newly supplemented the technical materials that are convenient for users to study and work, such as Efka automobile technical special function manual, diesel vehicle materials, Efka training log, etc., and constantly updated the materials.
Aifka company continuously provides advanced services to customers through continuous service, and continuously follows up and pays a return visit to the service, and formulates and increases the service content. According to the market orientation, Efka Company held the "Efka Automobile New Technology Training Meeting" nationwide to solve the comprehensive understanding of diesel engine electronic control and related technologies in the current China market. The training link combines theory with practice, so that customers can truly understand the brand strength of Efka. The training instructor hired major automobile and engine manufacturers with in-depth research and practical experience in diesel engine electronic control technology to participate in the training, eliminating the technical blind spot of customers. And provide customers with printing and CD-ROM technical data, circuit diagrams, maintenance experience and other information. And through the website technical forum, the latest technical bulletin, maintenance manual and other maintenance materials are released for free download, and online technical exchanges are carried out for customers to meet the technical needs of different groups of users.
B: service products
The company regards products as life, and strictly controls every link of production and work, from every link of production, inspection, audit, delivery, transportation and delivery to satisfy customers. In actual use, the product provides fast tracking service for customers' problems, ensures that customers' problems can be answered in the shortest time, and meets the special needs of different user groups through green service channels. Every Efka series product sold by the company can enjoy lifetime free warranty service.
waiter
Efka sets perfect service standards for every employee, and provides a broad career development platform and generous treatment. By understanding the industry experience and professional knowledge of employees, make different training programs; Conduct excellent employee selection activities every month, and reward those who are evaluated as excellent employees at the beginning of the month; Train employees in new skills every six months and give them opportunities for promotion and salary increase; Give birthday gifts to employees who celebrate their birthdays that month; Provide employees with a nutritious working lunch; And according to the actual situation of employees, adjust employee holidays.
Clear thinking:
With the rapid development of automobile industry in 2 1 century, the high-tech characteristics of automobile maintenance are increasingly prominent. After the development in recent years, although domestic automobile maintenance enterprises have been able to develop and produce inspection and diagnosis equipment with a certain level, on the whole, there is still a big gap between China's automobile inspection and diagnosis equipment and the existing foreign automobile maintenance technology. Shenzhen Efka Technology Co., Ltd. was born under such an industry background. Since its establishment, Efka Company has taken the revitalization of national brands as its own responsibility and the goal of building a world brand with China characteristics. According to the company's long-term planning, under the leadership of President Yao Yong, all colleagues in the company unite and strive to provide customers with the best quality Efka products.
Aifuka service
As a high-tech enterprise that provides customers with after-market inspection solutions, Aifka Company takes it as its responsibility to serve customers and society. While strictly controlling the quality, it constantly improves the added value of products, and establishes a complete database of automobile maintenance materials for customers, so that customers can quickly and efficiently eliminate vehicle failures in actual maintenance.
According to the long-term development plan, the company launched a series of characteristic software and hardware service standards, and took the lead in promoting the lifetime free warranty service of the host in the industry to give back to the trust and support of the majority of users. According to the development of automotive market and related new technologies, the company has carried out technical training sessions at different levels nationwide and provided all-round featured services, which not only embodies the business philosophy of "people-oriented, honest management" of Efka Technology, but also shows the company's determination to regard quality as its life and achieve the first brand of Efka.
Efka's philosophy: people-oriented, honest management;
Efka's responsibility: looking at the global market to revitalize national auto insurance;
Efka's vision: to provide users with the most cost-effective products;
Efka culture: dedication, modesty, honesty, mutual assistance and harmonious development.