In the on-site implementation environment of the project, customers can directly consult or complain to the on-site project leader, who will judge whether the problem can be solved on the spot according to the nature of the problem. If the problem can be successfully solved on site, the result will be directly replied to the customer. Problems that are not suitable for on-site solution will be handed over to the customer service response center, which can directly accept the questions put forward by customers in written or telephone form or those put forward by the person in charge of on-site projects that are not suitable for on-site direct solution, and judge the nature of the problems and hand them over to relevant departments for handling. Provide free technical guidance, floor construction scheme and matters needing attention according to customer requirements, or directly provide construction services.
During the warranty period (12 months), under normal storage and use conditions, if there are quality problems, our company is responsible for repairing or replacing them and providing relevant floor maintenance knowledge. If the product is damaged or cannot be used normally due to improper use by users, the company will provide paid maintenance services for the product. Products that are not under warranty will also be provided with paid maintenance services.
After receiving the feedback of quality information, the company will put forward handling opinions within 24 hours and rush to the scene to deal with the problem within 80 hours. After normal use, the reasons will be analyzed and the responsibilities will be clarified.
Provide free construction scheme for unsold products.
The company is responsible for training at least one employee for customers to master the knowledge about floors, so that customers can repair small broken parts themselves in the shortest time, and at the same time, they are responsible for daily maintenance.
During the warranty period (12 months), in addition to man-made damage and force majeure factors, the product itself has quality problems, and the company promises to free maintenance services and materials.
The company provides long-term technical support. If you need our on-site service outside the warranty period, we only charge low fees (including materials and transportation and accommodation in different places).