2. The government control department that China Mobile fears most is the Ministry of Industry and Information Technology of the People's Republic of China. The most ruthless, effective and effective way to complain about China Mobile is to call the government hotline of the Ministry of Industry and Information Technology 1238 1.
3. The complaint telephone number that mobile companies fear most is 12300. 12300 is the special service number of the letter user complaint acceptance center of the Ministry of Industry and Information Technology. Consumers who use mobile phones or fixed telephones can call the toll-free complaint number 12300 if they don't get a reply within 15 working days after complaining to the operators.
4、6。 This is the most basic complaint channel, and friends should know it. The workflow of 10086 is as follows. The operator records the problem to form a work order, and then transfers it to the business department responsible for the problem, and the specific responsible department replies to the customer.
5. However, in China Mobile's customer service, it is said that the phone number most afraid of being complained is "1232 1", which is the hotline of the Rights Protection Department of the State Administration for Industry and Commerce, and is mainly responsible for supervising and handling related matters of consumer complaints and reports.