Employees' suggestions and opinions on the company, every employee's opinions on the company are very important, and a period of work will end unconsciously. Looking back on this period, the achievements have not come easily. Let's learn about the suggestions and opinions of employees on the company.
The employee's suggestion to the company is 1 1. Communication between departments should be smooth and maintain a high degree of harmony.
Suggest improvement methods: strengthen emotional communication between doors, and make the small interests of each department and the big interests of the company coordinate with each other on the basis of not damaging the interests of each department, so as to make several goals work together and make our work make great progress.
Some written regulations, such as working document policy, must be fully implemented, especially the sales and financial departments should contact in time. Don't wait for the problem to happen before solving it, which will not only get twice the result with half the effort, but also seriously affect the enthusiasm.
2. Everything should be told with facts.
Suggestions for improvement: in our work, everything is based on facts and the right medicine is given according to the problems reflected by real problems. We should not only fully understand, but also treat the problem dialectically.
Communicate some frequently-occurring problems in time. No investigation, no right to speak. If you are given a chance in time, don't talk nonsense. Talk for the sake of talking. We do our work not to lead, but to gain something. Don't take company resources for your own benefit.
3. Improve work efficiency.
Suggest improvement methods: some things we can't do one thing and say another, and many things can be summarized into one category. We should try our best to boil them down to a system or process to avoid duplication. For example, our sales department has been implementing our policies for some agents for several months, but the financial department actually doesn't know these policies.
It is a great blow to our reputation, and some of our policies should be distributed to all departments in time. Don't let us have to be signed by several leaders every time we implement policies for agents. Not only will the agent's enthusiasm be hit, but we will also be unlucky, and the agent will no longer trust our credibility.
Some of our disputes with the company will no longer be active. This is very dangerous. It is suggested that some policies of the company be effectively implemented in various departments to avoid this situation from happening again.
Employee's suggestion to the company 2 As an enterprise, in addition to the pursuit of inevitable profits, other levels of pursuit are:
Externally, the brand image is healthy, the quality is guaranteed, the credibility is high, the price is advantageous, the delivery time is fast, the service is good, and the customer responds quickly;
Internally speaking: detailed division of labor, clear responsibilities, clear power, strong management and sound system;
The assistance and supervision between departments are orderly and rule-based, which can achieve the balance between restriction and power.
The planning of enterprises and employees is scientific and reasonable, * * * keeps pace with the times and takes the company as home.
Be innovative and energetic.
This is the foundation of enterprise's survival and development. Only in this way can an enterprise be in an invincible position and achieve the state of * * * development of enterprises and employees. This is also the ultimate goal of many management. Of course, to achieve this goal, it is definitely not an armchair strategist, and it requires the joint efforts of the company's top management and all managers.
As far as private enterprises in China are concerned, the number is increasing, the scale is expanding, and the industries involved are gradually deepening and expanding. However, its development is ultimately restricted and influenced by some hidden factors, such as system, policy, management and brand.
Compared with the existing state-owned enterprises and joint-stock enterprises, the only way to win is to work hard on internal control, price, quality, cost and service. And these all need talents to promote and realize.
Looking at most domestic enterprises and private enterprises, talents play a decisive role in success or failure. Many times, key talents are like the helmsman on the ship. They can control the overall situation, master the direction, and lead enterprises to develop and grow along the right path. Their value is far from being measured by money.
Other talents specific to departments and positions are also indispensable. They are the leaders of departments or posts, the links that must be paid attention to in the enterprise structure, and the objects of concrete implementation and execution of the enterprise's systems, policies and objectives.
Having introduced talents, it is fundamental to be able to use talents. Can't use people, dare not use people, unclear responsibilities, unable to delegate power, and chaotic division of labor. On the one hand, it invisibly increases the management cost of enterprises, on the other hand, the efficiency of enterprise operation is not high, and the expected effect can not be achieved.
At present, for our company:
1. There is a serious shortage of talents. Specifically, there are no independent people in each department, and everything needs to be arranged by others, but they have no ability to act in their own posts. Secondly, due to the lack of systematic and complete operating system and consciousness, the work of this department can not be improved, perfected and improved, only the ability to do things for the sake of doing things, without knowing why, if doing things, how to do good things.
2, the division of labor is unclear, power cannot be effectively delegated, and responsibilities are even more unclear. It often happens that you do things for others, but you can't do your own things well, or you won't pursue problems, shirk each other, and are afraid of taking responsibility.
3. Poor coordination between departments, lack of orderly supervision and control.
4. There is a system but it cannot be effectively implemented. Without attention, there are obstacles up and down.
5. The leaders of the company are determined and have no action, so they can't guide the people below. The company's business development lacks systematic planning and concrete plans for sustainable development.
6. "People-oriented" is not really reflected in practice, and the welfare of employees and a series of humanized care are not reflected. Employees don't take the company as their home and lack proper career and development plans, so the corporate culture of the company is very weak.
For the long-term development of the company, the company can make breakthroughs in the following aspects:
1, talent introduction, retention and incentive.
2, the correct use of people, bold authorization, division of labor in place, clear responsibilities, no doubt about the use of people.
3. Carry out the system to the end and pay full attention to it. Specifically, it will be implemented from the following three aspects:
Establish and improve a series of rules and regulations of the company, publicize and promote, and cultivate employees' awareness;
Second, establish a perfect corporate culture, so that employees can truly take the company as their home, the company is employee-oriented, and employees and enterprises grow together.
Continuously improve and implement ISO9000 quality system, strengthen the control and management of all links from production to quality, and cultivate quality awareness, so as to reduce costs, eliminate quality hidden dangers, improve product qualification rate and improve efficiency.
4. Improve the employee welfare system and a series of systems, starting from the details, thinking of employees and implementing care.
5. Strengthen the training of grassroots cadres, distinguish functions and division of labor, and let management go deep into the grassroots.
6. Cultivate employees' awareness of innovation and economy.
The above are my thoughts, hoping to inspire the general manager, no matter good or bad, the purpose is to hope the company can develop better.
Employee's suggestion to the company 3 With the gradual development of the market, the core of enterprise's competitive advantage has gradually evolved from "commodity competition" to "service competition", and has gone through the stage of winning from quality and brand to customer service. In the era of customer-centered, the importance of customer service awareness is increasingly prominent, and customer service is an important part of the company's business behavior.
1, current situation:
Although our company is widely influenced by the corporate culture of "serving customers, serving businesses and serving the grassroots", the employees of the company will hang this sentence on the side of the tape, but it has not been put into practice. Poor service awareness and attitude, ugly face, ugly words and difficult things happen from time to time, and some good service measures formulated by the company have not been implemented.
2. Personal opinion:
Employees lack a sense of belonging to the company. Due to the low welfare benefits and heavy workload of the company, the rationalization suggestions put forward by the company have not been implemented, and employees have great emotions and opinions at work. In addition, leaders do not pay attention to caring for and motivating employees, which makes employees feel greatly lost psychologically, which makes their work initiative and enthusiasm plummet and reduces their sense of service to guest rooms.
3. Personal suggestions:
(1) front desk service. The receptionist is the "image spokesperson" of the company, or the "facade" and "face" of the company. Therefore, it is necessary to wear work clothes in a unified way (this requires all employees of the whole company to come together in a unified way, including the senior leaders of the company to set an example, rather than wearing them in only one department and not in other departments, which will affect the overall image of the company).
The words and deeds of the receptionist determine the first impression of the visiting customers on the company. Therefore, the receptionist must master some common reception etiquette. When customers visit, they should stand up, smile warmly and say hello: "Hello, who are you looking for?" "Do you have an appointment?" Wait a minute.
Patiently listen to the purpose of customers and actively help contact them according to their needs. Don't yell at the person you are looking for in the living room. If the person you are looking for is busy, ask him to wait a moment, guide the customer to sit down, and regulate the pouring of water. Don't leave customers there unattended.
(2) Pay attention to the training of service personnel. After employees join the company, we should do a good job in training them. First of all, let them know about Concord and integrate into its corporate culture; Secondly, the logistics service personnel (front desk, countersigner) are given theoretical training on job descriptions, company service standards and other systems.
In this process, we should set an example for them to learn and let them operate under the guidance of excellent employees. Finally, they can take up their posts after all theoretical and practical exams.
(3) Pay attention to and care for employees and increase their sense of belonging. As a company manager, it is impossible to deal with customers all day. Only front-line employees really face customers. So first of all, we should really think about them, such as arranging employees to go out to play and compete in sports activities from time to time.
Make employees work and rest, and solve all kinds of difficulties of employees in time. Only in this way can employees realize that the company attaches importance to themselves, work harder and improve their service awareness.
(4) Formulate a reasonable reward and punishment system. It is necessary to quantify service standards, formulate detailed rules, and grade employees' daily work and performance. The standards to be formulated should be detailed to every detail of the work, and should be treated equally and impartially.
Give necessary material and spiritual rewards to employees who have done a good job in service (issuing bonuses or reporting praise); Employees who don't do well in service will be punished (criticized or fined).
In this way, employees realize that their service quality is directly related to their immediate interests, and they will consciously pay attention to every detail in the daily service process, thus naturally improving their service awareness.