Dog electrical maintenance point: original first-class maintenance mode, service comparable to big names.

Lead: In recent years, puppy appliances are extremely popular and their popularity has increased greatly. Realized the whole network coverage, and successively settled in Taobao, JD.COM, Suning, Vipshop and other major network platforms. Always adhere to the brand concept of "puppies make the living environment cleaner", which has been favored by consumers, and its vacuum cleaners have entered thousands of households. In addition, with its unique product image, Puppy has established a good reputation in the industry and become a well-deserved leading brand of vacuum cleaners. So, today, Bian Xiao will lead you to understand the brand and main maintenance points of puppies, and analyze its success more deeply.

Although the puppy is small, the maintenance service is comparable to that of a big brand.

What is the current use of puppy appliances? The service mode of "central maintenance" solves the problem of product after-sales maintenance well. The founder of Puppy Electrical Appliances said that all users who use Puppy Electrical Appliances, whether caused by product quality problems or improper use by users, can contact the puppy customer service staff during the warranty period, and SF Express will pick up the parts at home, express them to the central maintenance warehouse, repair and replace the parts for free, and quickly deliver the repaired products to the door.

This maintenance mode simplifies the complex and makes it easy for consumers to solve a series of faults without leaving home. In this process, users don't need to explain why the product has such problems, and puppy maintenance personnel will take the initiative to solve problems for customers, ensure service quality and reassure consumers.

Puppy original mode, maintenance is as convenient as online shopping.

In the process of puppy electrical appliance maintenance service, after the user contacts the puppy customer service for maintenance, the puppy will connect with SF Logistics System through the internal ERP system, and then send the customer message to the nearest courier mobile phone terminal. After receiving the message, the courier will contact the user and pick up the piece at home. The machine returns to the central maintenance warehouse of Puppy's Beijing headquarters through reverse logistics, enters the central maintenance center for maintenance, and the products are returned to users through forward logistics after maintenance.

"Puppy mode" provides customers with a more intimate after-sales service mode, making maintenance service as convenient as online shopping, greatly improving efficiency and being well received by consumers and the industry. Moreover, customers no longer need to take the faulty machine to the maintenance point designated by the manufacturer, thus avoiding the cost of running back and forth and saving time. What's more worth mentioning is that the express delivery cost of products to and from manufacturers is borne by the ex-factory price, providing customers with perfect after-sales service. Undoubtedly, it is the biggest commitment to customers. This is also a great secret of its success. Although its reputation in China's home appliance market is not very big, especially not comparable to those big brands, it can still occupy a place in the highly competitive market.

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