Standardized hardware management.
Process standardization management.
First, the characteristics of humanized front office management:
Give employees good welfare benefits, such as good salary, good accommodation and family care.
Unique incentive model, the assessment indicators focus on customer satisfaction and employee satisfaction, rather than a single profit indicator.
The independence of work enables employees to have the independent rights of customer service, such as the following financial authority and the right of waiters to be free.
Second, standardized hardware management:
Haidilao has built four distribution centers in China to serve stores all over the country. Providing planning, construction and management consulting services for these distribution centers is McDonald's global logistics partner, American Xiahui Company.
In terms of internal management system, Haidilao has built an efficient information platform to support the rapid development of enterprises in order to effectively improve the management level of enterprises, promote customer satisfaction and employee satisfaction.
Since 2006, the establishment of ERP system has been gradually implemented. After three years, Haidilao has successfully established and improved a complete management system covering "people, finance, materials, production, supply and sales" of enterprises.
Third, the process standardization management:
The establishment of process standardization should be based on enterprise development stage, industry and company background, internal characteristics of the organization and other factors, combined with process classification standards, and establish related standardized processes according to business processes and business types.