Legal basis: "Ten prohibitions on employee service of State Grid Corporation"
Article 1 illegal power failure, unreasonable delay in maintenance and delay in power transmission are not allowed.
Article 2 It is forbidden to charge customers in violation of the charging items and standards approved by government departments.
Article 3 No customer's application for electricity use shall be refused or delayed without reason, and additional processing conditions and links shall be added.
Article 4 It is forbidden to designate design, construction and supply units for customer projects.
Article 5 It is forbidden to change customers' electricity consumption information without authorization, and it is forbidden to disclose customers' personal information and business secrets.
Article 6 It is forbidden to ignore users' requirements for rational use of electricity, shirk and ignore users.
Seventh are not allowed to block customer complaint reporting channels.
Eighth business window are not allowed to leave their posts or do things unrelated to work.
Article 9 It is forbidden to accept banquets from customers and accept gifts, gifts and securities from customers.
Tenth are not allowed to use their positions and work convenience against the interests of customers, for individuals and relatives and friends to seek illegitimate interests.