1, duplicate customer definition:
Repeat customers refer to customers who provide supervision services, sign contracts, start work, recognize supervision work and introduce it to new customers of the company.
2. Determine the conditions for repeat customers:
1) The repeat customers of the project manager must be the projects that the project manager has done, sincerely serve and get favorable comments from customers, and introduce and recommend new customers to the company. The project manager will accompany the new consulting customers, register at the front desk, and issue a repeat customer certificate to the project manager. After the designer visa is received, the person in charge of the business department signs the audit opinion and the manager approves it.
2) The repeat customers of the supervisor must be works done by the supervision engineer, sincerely serve and get favorable comments from customers, and introduce and recommend new customers for the company. The supervision engineer will accompany the new consulting customers, register at the front desk, and issue duplicate customer certificates to the supervision engineer. The audit opinion shall be signed by the person in charge of the business department and approved by the manager.
3. Reward measures for repeat customers
1) 2.5% will be awarded for projects with capital below 50,000 yuan; 2) Project reward of 500,000 ~ 300,000 yuan: 3%; 3) Project reward of 300 ~ 654.38+00,000 yuan: 3.5%; 4) Project reward is 6,543,800 yuan+0,000 yuan: 4%.
4, repeat customer index:
1) Annual repeat customer index of project manager: more than 3 orders; 2) Annual repeat customer index of supervision engineer: more than 8 orders; 3) Annual repeat customer index of managers at all levels: 1 single or more; 4) The repeat customers of each branch account for more than 30% of the total business every year;
5. If the repeated project is not implemented by the project manager or other personnel, 50% will be rewarded according to the above Article 3. 6, assessment and punishment standards
A, the project manager's assessment and punishment methods:
1) After the first project distributed by each brand is completed, if there are no repeat customers,10% will be deducted from the total personal income settled by the project manager;
4) If there are no repeat customers or excellent projects or model projects throughout the year, they are unqualified project managers and should be considered for dismissal.
Second, the assessment of supervision engineers and managers at all levels.
1) If the supervision engineer has no repeat customers within one year, he will be fined 10% of the total commission this year; 2) Managers at all levels who have no repeat customers within one year will be fined for year-end assessment10%;
7. Special award criteria
First, the project manager must complete three indicators every year.
① If five repeat customers are completed, the reward standard for the fifth repeat customer will be increased by 50% on the basis of Article 3 above.
(2) If there are 10 repeat customers throughout the year, the company will send a single project to the project manager (the average value of 10 single projects), and all the net profit of the project will go to the project manager.
Second, the supervision engineer's annual repeat customer rigid index is 8 orders.
(1) If there are 15 repeat customers within one year, the repeat customers of 15 will be rewarded by 50% under the original reward standard.
(2) If there are 20 repeat customers throughout the year, a project of 65,438+10,000 yuan will be sent to the supervision engineer, and half of the net profit of the project will be awarded to the designer.
8. The calculation time of repeat customers shall be based on the signing date of the contract, and the calculation time of bonus shall be based on the settlement time between the owner and the company and the time when all the project funds are in place.
9, repeat customers shall not resort to deceit, once verified, the relevant personnel involved, in addition to the deduction of bonuses, but also to the directly responsible person (each person) sentenced to this single project award standard 100% fine.