References 1:
Company service concept
Respect customers, understand customers, continue to bring products and services that exceed customers' expectations, and be customers' eternal partners. This is the service concept that we have always adhered to and advocated.
First, every step, the first thing that comes to mind is that the consumer's consumption concept has changed since the enterprise changed from a seller's market to a buyer's market. For a large number of goods (or services), consumers are more willing to know about good quality goods (or services). The quality there not only refers to the inherent quality of products, but also includes a series of factors such as packaging quality and service quality. Therefore, it is necessary to fully and maximally meet the needs of consumers.
We should study, design and improve services from the standpoint of customers (or consumers), not from the standpoint of companies.
Improve the service system, strengthen pre-sale, in-sale and after-sale services, help customers solve various problems in the use of goods in time, and make customers feel great convenience.
Attach great importance to customer opinions, let customers participate in decision-making, and take handling customer opinions as an important part of satisfying customers.
Do everything possible to retain existing customers.
Establish all customer-centric mechanisms. Among them, the establishment of various institutions and the reform of service processes. , we should pay attention to customer needs and establish a rapid response mechanism to customer opinions.
Second, the customer is always right. First, customers are buyers of goods, not troublemakers;
Second, customers know their own needs and hobbies best, which is exactly the information that enterprises need to collect;
Third, because customers have "natural consistency", arguing with the same customer is arguing with all customers. Three elements of customer satisfaction: product satisfaction: refers to the degree of customer satisfaction with the quality of goods. Service satisfaction: refers to the customer's positive attitude towards the pre-sale, in-sale and after-sale service of the purchased goods. No matter how perfect the product is, no matter how reasonable the price is, when it appears in the market, it depends on service. "After-sales service creates permanent customers". Corporate image satisfaction: refers to the public's positive evaluation of the comprehensive strength and overall impression of the enterprise. 4.5S The concept of "5S" refers to the acronym of "Smile, Speed, Honesty, Cleverness and Learning". The concept of "5S" is the most representative innovation of service culture, which is not only fully humanized in the times, but also quite operable. Smile: refers to a gentle smile. A shopping guide must be considerate to customers in order to give people a real smile. Smiling can express gratitude and tolerance, and smiling can express happiness, health and consideration. Fast: it means "quick action", which has two advantages: one is physical speed, that is, work as soon as possible, and don't keep customers waiting;
Second, the speed of demonstration, the sincere action and considerate heart of the shopping guide will arouse customers' satisfaction, so that they don't feel that the waiting time is too long. It is an important measure of service quality to show their vitality with quick action and not let customers wait. Sincerity: If the shopping guide has the sincerity to serve customers wholeheartedly, customers will certainly understand. Being sincere and not hypocritical is an important basic mentality of shopping guides and a basic principle of dealing with people. Smart: it means "smart, neat and neat". Receive customers in a clean and tidy way, package goods with dexterous, agile and elegant actions, and gain customers' trust with flexible and ingenious working attitude. Research: We should always learn and master commodity knowledge, and study customer psychology and reception and coping skills. Studying customers' shopping psychology, sales and service skills and learning more professional knowledge on weekdays can not only improve the level of receiving customers, but also make better achievements.
Of course, the first thing we do is to make money, but not only for money, but also for profit.
Profit is the reward of excellent service. The process of pursuing profit is to make customers willingly satisfied with the return and give us money without regrets through the same dedication as spring breeze and rain and dew.
It's not easy to get quick success and instant benefit. Services are plundered, blackmailed and cheated.
Reference 2:
Slogan of enterprise service concept
1. Establish a high-quality image: high-quality service is life, and enterprise satisfaction is the purpose.
Two: smile and have service in your heart. Source: binzz, please keep it.
Third, service creates value, wins respect and builds brand.
Fourth, advocate a team spirit: bee spirit-learn from others, cooperate with others, and make selfless contributions.
Customer satisfaction is the only criterion to test our work.
Six: There are only things that customers can't think of, and there is nothing that we can't do.
Seven: the rectification is done well and the work efficiency is better.
Eight: quality is water, and enterprises are ships; The knife cuts bread and fingers.
Nine: The characteristics of our dedicated service are' sincerity, high quality and convenience'.
Ten: Build a quality levee to meet the challenges of the century.
Eleven: the service should reflect the customer first, as long as it is the user's repair, we must pay attention to it.
Twelve: Exchange our sincere smile for customer's satisfaction with our service (personalized signature)
Thirteen: 5s service concept-smile, speed, honesty and professional skills
Fourteen: I would rather check beforehand than rework afterwards.
XXV: Corporate Culture-Service
Sixteen: You use electricity, I use my heart.
Seventeen: Ask not what the enterprise has done for you, but what you have done for the enterprise.
Eighteen: Customers are our God, and quality is God's requirement.
XIX: Excellent team and professional service.
Twenty: service is no small matter, users come first.
Twenty-one: do things with your heart and give up gains and losses.
Twenty-two: Longxi electric power, tender and affectionate.
23 hours, without a pause.
Twenty-four: integrity planning, management according to law, people-oriented, supreme.
Twenty-five: Electricity is valuable, but service is priceless.
Twenty-six: limited power grid, unlimited service
Twenty-seven: empathize and feel the needs of customers; Proactive service, exceeding customer expectations.
Twenty-eight: Our service is not only after sale, but the whole process, and the concept of service runs through all aspects of power production. In short, the service consciousness should be ahead of time. The power grid is affectionate and the service is endless.
Twenty-nine: Smooth power and supreme service (classic quotations from Mo Yan)
Thirty: Our power grid has an end, but our service is 365 days.