Step 1: confirm 5w1h.
Why: Why did the other party come? What: What does the customer want to talk about? When: when to come, how long to stay and when to come back; Where: where to land, where to live and where to eat; Who: number, gender, position, name, age; How much: What is the boss's budget? The most important thing: budget.
Step 2: Determine the reception standard.
There are different budget standards for receiving different customers: what are the standards for the director level? What is the budget for the boss level? You can find the previous reception records as a reference standard. Generally, it is determined according to three points: the size of the other company and the importance of what visitors talk about. If there is no precedent, we must communicate with leaders more.
Step 3: Determine the reception process.
Pick-up arrangement: whether to pick up the plane, make pick-up signs, welcome banners, flowers, etc. ; The two sides meet: the necessary atmosphere layout is often necessary; Accompanying leaders: depending on the level of visitors, it is generally equivalent; Photograph background: it is best to choose the location in advance, and it is best to have a background board; Publicity materials: there are unified publicity materials, banners, Yi Labao and publicity frequency; Meeting preparation: meeting materials, desk sign, pen and paper, tea, fruit, projector; Purpose of visit: according to the purpose of the other party's visit, determine the content and order of the exhibition; Visit link: determine the place, visit sequence and visit place in advance; Business banquet: determine the participants, and the banquet standard must be determined in advance; Itinerary arrangement: see whether you need to arrange a tour or a local tour; Accompanying translator: If there are foreign guests or foreign leaders at the headquarters, an interpreter is generally needed. The point is: be sure to make sure all the details in advance.
Step 4: Division of reception staff
Clear division of responsibilities, departmental responsibilities, everyone's task, the principle is that everyone has something to do, everyone has everything. Clearly arrange who is responsible for each link. For example, who is in charge of safety? Who collects on-site materials? Who is responsible for making the photo background board? Who is in charge of on-site guidance? Who should I call to solve the emergency? When arranging work in the early stage, the lower the granularity, the better the work is completed.
Step 5: On-site execution
It is best not to arrange a particularly important or inseparable position for yourself. You need to be a live director, always ready to put out the fire. Particularly important links, it is best to have PlanB B B. Focus on patrol inspection of the implementation of important links. Imperfect individual details will not affect the overall effect. Timely inspection, timely feedback and timely correction. Emancipate yourself and be ready to put out the fire at any time.
Step 6: Comprehensive quotation summary
The most easily overlooked but most important link! Although business reception is trivial and complicated, it is still a transactional work. Summarize the reception situation in time every time. After a few times, you can sort out the standard procedures and systems. The follow-up reception work is much simpler. And have more time to do other high-value work.
! ! ! Strive to realize the four modernizations-standardization, process, institutionalization and visualization.