I. Reliability
SF: The transfer frequency is stable, punctual, delayed and urgent.
Dayun: The transit frequency is relatively stable, and delays are common when the goods are large.
Second, responsiveness.
Shunfeng: The service response is quick, and the goods are received and delivered within 1-2 hours.
Dayun: The service response is slow, and the pick-up time and delivery time are unstable.
Third, safety.
SF: On-the-job training of employees is strict and professional. The operation process of express mail has high security.
Dayun: The pre-job training of couriers is insufficient, and the professional quality is mixed. Express mail operation is relatively safe.
Fourth, empathy
SF: Most of them can meet the needs of customers, and there are relatively few disputes.
Dayun: The service quality is mixed with franchisees and agents, and there are relatively many service disputes.
Exactness of verb (abbreviation of verb)
SF: We have our own cargo plane and professional truck to connect the transportation chain.
Dayun: Civil aviation cooperative transportation has a professional automobile transportation chain.
The above analysis is based on the overall consumer satisfaction and company operation of the two companies.