The whole process of products and after-sales service of Guangzhou Disen Thermal Energy Equipment Co., Ltd. is strictly implemented in accordance with ISO900 1 standard. The company's quality objectives are: to ensure that the products provided to users 100% are qualified and the projects provided to users 100% are qualified; The company's service concept is: customer satisfaction, one-stop care throughout the process.
Our company will make the following commitments to customers based on the principle of customer first:
1. Service objective: 100% customer satisfaction.
2. Service promise: "Free warranty within one year, paid service after expiration, and lifelong maintenance." Arrive at the service place within 2 hours after receiving the user's fault report, within 12 hours in the province and 24 hours outside the province.
3. During the warranty period, our company can train firefighters and maintenance personnel for customers free of charge. During the training period, users can organize relevant department heads and firefighters to familiarize themselves with the internal structure of products at the production site of our headquarters, send professional and technical personnel for troubleshooting and boiler maintenance knowledge training, and issue training certificates to trainees.
4. Our company has established a perfect customer file for each unit sold, and recorded the operation status of the unit in time through the return visit and investigation of the on-site customer service personnel, so as to track the service.
5. According to the customer's requirements, our company can send professional technicians to assist customers in the construction supervision and on-site technical support of the installation project for free to ensure that the boiler meets the design requirements.
6. Our company can provide all technical data required for boiler room design and other relevant technical data required by users according to customer requirements.
7. During the equipment warranty period, our company will undertake the obligation of fault maintenance and replacement of spare parts quickly and free of charge. Before the end of the warranty period, we will maintain the supplied equipment once a year. If it fails to work normally due to quality reasons, we will replace it for free. After the warranty period expires, we will regularly check and maintain the system, implement lifelong maintenance, and supply spare parts needed for normal work at preferential prices. After the warranty expires, customers need to buy spare parts or wearing parts, just call our after-sales service center, and our customer service staff will deliver the required spare parts to your door.
8. The company has customer service departments in all regions of the country, and a customer service engineer who has been stationed for many years is responsible for organizing and implementing local after-sales service. Whenever you receive a user's fault report, you will arrive at the scene in the shortest time.