The telephone dialing system independently developed by Shanghai Yiwo Software Technology Co., Ltd. can build a complete telephone marketing department for customers. With the powerful customer data management, questionnaire design, automatic dialing, statistical analysis of reports and other functions provided by the system, enterprises can operate and manage each marketing as an independent project. This unique marketing model helps enterprises to carry out marketing work in a more standardized, professional and efficient way. Features 1. Easyagent can seamlessly interface with third-party agent software. By using special technology, software can be connected without a third-party interface, thus realizing all the functions of soft phone. This solution greatly guarantees the initial investment of call center construction for customers with existing call centers, and also reduces the risks brought by interface development. The second is the flexible data management method Easyagent, which uses a unique design concept to build the whole system, greatly enhancing the customization of the whole system. Without changing the system program, the system allows users to add and delete customer data items according to the actual situation of the enterprise, and allows users to customize the data type, display content, display order and read-write control of data items. In this system, all customer data are managed in two levels: company database and contact database. This data management mode is helpful to the unified management of data. Third, the convenient data import system supports the data import of spreadsheets. There is no requirement for the user's data order. Simply indicating the meaning of data items can be easily imported, and the imported data can be specially identified for later retrieval. Four. Visual questionnaire design The whole questionnaire design is completely based on visualization technology. Users only need to drag and drop the mouse to complete the design work, which greatly enhances the simplicity of questionnaire design. The questionnaire module provides four design elements: text display, character input, radio box and check box, allowing the questionnaire to jump and associate. In the process of questionnaire design, the questionnaire preview function is provided to help users see the actual use effect of the questionnaire. 5. Powerful dictionary management Users can customize dictionaries for the definition of fields. So that users can classify customer data more conveniently. 6. A rich reporting system provides digital reports, text reports, telephone statistical reports, data statistical reports, etc. Use a spreadsheet as a template. All reports can be exported as spreadsheets (EXECL file format). The report with spreadsheet as template not only allows users to modify the header of the report, but also allows users to customize the calculation formula in the template, thus realizing the self-defined statistics of the report. Bulletin Board With the bulletin board tool, you can send instant messages to all people who use the system. 8. The rich information output mode system also provides various data transmission modes such as SMS and fax. Nine, the client automatically upgrades the outgoing call system. Client upgrade is very simple. Just update the upgrade package on the server, and the client program will be automatically upgraded after it is automatically restarted. There is no need to manually upgrade each client computer. References:
Shanghai yiwo software technology co., ltd
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