Time is like an hourglass, it always slips away inadvertently, and a year is coming. In this year's busy work, I have a deeper understanding and understanding of my work. The following is an example of the company's year-end summary for everyone, hoping to help everyone!
Year-end summary of enterprises (selected articles1) Over the past 20 years, International Logistics Co., Ltd. has steadily expanded its logistics business with the market as the center and development as the focus. In the case of strengthening team building, grasping marketing and ensuring quality, we have the courage to explore and innovate, and achieved good economic benefits through the concerted efforts of all employees of the company, Qi Xin. The work report for the past 20 years is as follows:
I. Main Work Achievements
1. The company built the first feeder terminal for containers, set up the first white truck transport fleet for containers, and built the first information platform for international logistics centers, becoming the first AAA-level logistics enterprise in China.
In 2.20__ _, the company successfully passed the comprehensive evaluation committee of logistics enterprises of China Federation of Logistics and Purchasing, and was rated as the first AAAA-level logistics enterprise in the city.
3. The first water and land express service center integrating large-scale warehousing and logistics information platform has begun to take shape.
From 4.20__ to 20 _ _ _, it won the honor of top 100 enterprises in service industry for four consecutive years.
Second, the main working practices
1, people-oriented, build a platform and build a harmonious enterprise.
"People-oriented" is the eternal management of enterprises. Employees are the wealth of enterprises. Only by truly caring for employees and fully protecting their interests can employees work hard, exert their subjective ability and create wealth for enterprises. This year, the company continues to adhere to the "people-oriented" business philosophy, in accordance with the guiding ideology of "people-oriented, building a harmonious environment and promoting the company's sustainable development" put forward at the beginning of the year, in order to improve and enhance employee welfare and make employees useful to the company and society. On the one hand, vigorously develop the economy and improve the material base. This year, employee benefits have been greatly increased, and the company has also customized work clothes for employees. Make full use of the company's various platforms and strive to create a harmonious corporate environment.
2. Perfecting rules and regulations and strictly implementing them are the guarantee for the healthy development of enterprises. Over the past year, the company has introduced a series of rules, regulations and policies in combination with the actual work and market conditions, which has ensured the healthy development of the company and the smooth development of its business. However, with the intensification of competition in the logistics industry, the market puts forward higher requirements for us, especially in terms of safety and quality. Since the beginning of this year, the company has strictly implemented the rules and regulations, issued a series of company management regulations, further clarified the responsibilities, and let employees grasp and manage the implementation. At the same time, the assessment of the responsible person was strengthened, and the employees who did not abide by the company's rules and regulations were severely dealt with. Through the above measures, the implementation of the company's rules and regulations has been significantly strengthened, ensuring the smooth implementation of the company's government decrees and prohibiting them, and completing the tasks assigned by the company with high quality and efficiency, thus improving the company's overall competitiveness in the market.
3. Improve the competitiveness and realize the profit target of the company.
As a service industry, logistics plays an important role in local economic development. The transformation and upgrading of logistics industry itself is not only the needs of enterprises themselves, but also the needs of promoting local economic development. Under the severe situation of fierce competition in the logistics market today, facing the extremely fierce market environment, we must constantly transform and upgrade, improve services, reduce energy consumption, seek development speed and motivation, enhance the core competitiveness of enterprises and realize company profits. The first is to establish a high-quality service system. Think about what customers think, worry about what customers are anxious about, let more benefits be given to customers, and customers can rest assured of the services we provide, so that we can cooperate better and achieve the ultimate goal of win-win with customers.
Secondly, we should strengthen the construction of our own hardware facilities. Having first-class hardware facilities is an important condition to realize the sustainable development of enterprises, and complete hardware facilities are one of the important conditions to attract customers. Since its establishment, the company has purchased a lot of advanced equipment and facilities to improve various services. Using the dock resources and the original cars of Anda Automobile Transportation Co., Ltd., the company spent huge sums of money to buy 15 imported Scania large cars and 43 various delivery vehicles. It has more than 2000 tons of large vehicles. 30 sets of various loading and unloading equipment. Advanced equipment, excellent service and low price make our international logistics Co., Ltd. invincible in the fierce logistics competition market.
4. Expand the sustainable development of enterprises and build a good service platform for the land-water transport center. The service platform of water-land combined transport center invested and built by the company in 20 years has begun to take shape this year and achieved good results:
(1) As a public platform for customs supervision, inspection and quarantine of import and export goods in the city, in order to make the foreign trade enterprises in the city develop better and make the import and export enterprises more competitive, the company, customs and national inspection adopt a 6+ 1 24-hour uninterrupted working system, and the time for customs clearance and inspection of all import and export goods is reduced by more than 50% compared with the past.
(2) Excellent service and low fees have also been unanimously recognized by all import and export enterprises. In 20__, only 6000 TEUs were transferred to customs, reaching 12500 TEUs in 20__, 20649 TEUs in 20__, and 38 185 TEUs in 20__. In 20__, although the foreign trade business declined sharply, it still maintained the level of the previous year.
(3) Known as the "Woodless Capital", there are more than 360 flooring production and processing enterprises, which transport about 4 million cubic meters of wood from ports such as Shanghai and Yangzhou every year. Because the logs are generally more than 25m and of high quality, land transportation will seriously endanger the national highway resources, and also bring great security risks to society and enterprises. In addition, the high freight rate of road transportation greatly restricts the development of wood industry. To transport 65,438+0,000 tons of timber by truck, a 20-ton truck has to walk 50 times. 65,438+0,000 tons.
5. Building enterprise brand and enhancing enterprise strength The company is committed to brand building from the strategic height of improving the internal quality of enterprises, occupying the logistics market, improving service quality and developing modern logistics, and regards brand building as an important link to enhance enterprise strength. In society, the company takes advantage of carriers such as chambers of commerce and logistics meetings to attend various meetings such as government meetings and street meetings, publicize our "_ _" brand, let customers know about "_ _", and take customers' suggestions and requirements seriously. Within the company, we insist on quality first, honesty first, standardization first, civilization first, pay attention to service quality, strictly implement "transportation service commitment", transport safely, extend service and win customer satisfaction. Let "_ _" brand sing all over China.
6. Always pay attention to safety in production and create a safe environment for enterprises.
The company strictly implements the business policy of "safety first, prevention first" and insists that "responsibility is more important than Mount Tai, and prevention is better than disaster relief". Improve the safety management system, do a good job in safety publicity and education, strengthen equipment safety inspection, ensure enterprise production safety, and strive to create a safe environment for enterprises. The goal of ensuring development with safety has been achieved, and sound and effective safety production rules and regulations and safety operation procedures have been formulated. The safety awareness and safety behavior of employees have been comprehensively improved and standardized. In 20__ years, the situation of safe operation was generally stable, and no safety accidents occurred. In 20__, the company seized the market opportunity and took the continuous development of the service platform of the water-land combined transport center as an opportunity to vigorously develop modern logistics, actively expand the comprehensive freight forwarding business and accelerate the implementation of professional personnel training. On the basis of lean management and accurate evaluation, strengthen market development, enhance risk awareness, seek joint ventures and cooperation, strictly control costs, tap profit potential, ensure safe production, and ensure that the company's operations will not be impacted next year. Ensure the smooth completion of economic indicators next year.
Third, the outlook for next year's work
1, in recent years, the economic and social development of our city has made remarkable achievements. The task of restructuring state-owned and urban and rural collective enterprises in the city has basically been completed. The industrial structure is dominated by traditional silk and building materials industries, forming a pattern of rapid development of electronic information and environmental protection industries with new textiles, new building materials, pharmaceuticals and chemicals, and characteristic electromechanical industries as the pillars. Advanced manufacturing accounts for 50% of the total industrial output value above designated size. There are 37 markets with annual turnover exceeding 100 million yuan in the city, with the largest children's wear market in China-China Zhili Mall and the largest solid wood flooring and plywood distribution center in the province-building materials market. The rapid and stable development of the city's economy has provided strong support for the healthy and rapid development of the service platform of the company's land and water transport center.
2. There are 380 wooden floor production enterprises in the whole region, with 22 well-known trademarks in China; Zhejiang famous trademark11; Famous trademarks of 22 cities. Wood flooring industry has become a unique brand industry in this area. The domestic market share of solid wood flooring is over 60%, and the sales volume accounts for half of the country. It is a veritable "Capital of Solid Wood Flooring in China". More than 400 wood products processing enterprises, more than 90% have uninterrupted business contact with the service platform of land-water combined transport center. The vigorous development of wood products enterprises has laid a solid foundation for the further development of the service platform of the water-land combined transport center.
3. With the rapid and steady economic growth and the continuous improvement of logistics infrastructure in our city, the logistics industry in our city has developed rapidly in recent years. The city's logistics services have basically covered trunk transportation, professional transportation, warehousing and distribution, ports and docks, express delivery and so on. , which provides a broad market development prospect for the service platform of our company's land and water transportation center. In the past 20 years, the company has made some achievements in its development, but the honor belongs to the past and people need to work harder in the future. Under the new situation, we should proceed from the overall situation of the city's economic construction and social development, further improve the frontier consciousness, invigorate the spirit of innovation, break through difficulties, seize market opportunities under the guidance of governments and competent departments at all levels, stand out from the fierce competition, take the lead in rising, accelerate the technological progress of enterprises, and create new achievements for next year.
First of all, I am very happy to join the big family of Science and Technology Co., Ltd., and thank Mr. Zheng for giving me such a good development platform, so that I can give full play to my talents. Thank you!
1On October 20th, I joined Peng Wei with a feeling of anxiety. To tell you the truth, I have no idea. I have never been engaged in the IT industry before, let alone selling projectors. However, after a week of training and the first week of actual combat, I sold my first product into the IT industry, and then I made several transactions in succession. Suddenly, I felt confident and joined Peng Wei Company to develop my own business. I made the right decision!
Below, please allow me to make a simple summary and analysis of the work during this period, and hope that leaders and colleagues will correct me.
I. Work performance
By February 3 1 20__, I had developed an effective customer home, visited customers at home and made more than 30 calls every day, achieving sales of 10000 yuan. My sales performance is not ideal these days. Compared with the senior sales staff in your company, I feel extremely ashamed, but after knowing my shame, I will face it bravely. I will redouble my efforts in my future work, learn from my predecessors and make greater achievements. I think there are several reasons for the unsatisfactory performance:
1, just entered the IT industry, not familiar with products and industry knowledge. In my future work, I will study hard and improve my internal strength.
2. My work experience is not rich enough, and my ability to communicate and negotiate with customers is not enough, which leads to the loss of orders. In the future work, I will learn more from my predecessors, sum up myself and improve my sales ability.
I am not diligent enough. In the future work, I will definitely serve the devil in my heart, devote myself to my work and increase my workload. It is said that diligence can make up for my shortcomings. I believe I can create better results in the new year.
4. Personally, there are still some market reasons. According to the customer's feedback, at the end of the year, the merchants were busy cleaning up the inventory, and they were unwilling to transfer the goods with cash, which made our sales difficult. Some customers had some orders, which would delay the delivery after the year.
Second, transactional work.
1. Strictly abide by the company's rules and regulations and obey the arrangement of company leaders.
2. I participated in the company's one-week training, and at the same time, I made a survey and investigation on the market. I think I have gained a lot.
3, often help other colleagues in the company to deal with some emergencies, such as delivery, sending documents, helping to look after the store, etc.
4, take turns to preside over the morning meeting, training their organizational skills and resilience.
Three. receivables
I strictly implement the company's financial system. By the end of 20 years, the recovery rate of my accounts receivable was 100%. I will continue to strictly implement the company's financial system in the coming year to ensure the safety of the company's funds.
Fourth, personal experience.
1, telemarketing skills: Before making a phone call, you must organize your own language, so don't be nervous or excited. When communicating with customers, we must make clear arrangements and strictly follow the company's quotation principle. When the customer's attitude is not very friendly, you should know how to adjust your mood at any time, and don't be influenced by the customer.
2, customer visit skills: the first time you visit a customer, you must adhere to a humble attitude. When handing out business cards, be sure to present them with both hands and say more compliments. In business negotiations, we must be clear-headed and stand clearly, and we must not be influenced by customers. We must stick to the principle, otherwise, we will be very passive in the next work.
3. Customer information collection: In addition to the professional magazines and corporate yellow pages provided by the company, I also collected a lot of customer information through the Internet and friends, and developed many customers. I think we must look away from this aspect, so that our market will be infinite.
4. Customer management: I classify and file my customers, especially those with QQ friends. I divided them into three levels: important, secondary and general, and focused on developing and cultivating important customers, which improved my work efficiency.
Verb (abbreviation of verb) personal suggestion
1, I think the company should give us more training, both in product knowledge and marketing skills, which will greatly accelerate the growth of our salesmen.
As we are newcomers in the workplace, we are not very familiar with finance. I hope the company can take the time to give us some necessary financial knowledge training to avoid making low-level financial mistakes.
To sum up, it is my work summary and a little experience during this period. Please correct my shortcomings. Thank you!
Trade unions exist to protect the legitimate interests of the working class. In 20__ years, under the leadership of the company and the superior trade union, we constantly improved our work. We have benefited a lot this year. The work in 20__ years is summarized as follows:
First, strengthen the study of political theory and improve the quality of trade union cadres
Trade unions in cultural companies take the "window of supervision" as the carrier, and combine all kinds of knowledge closely related to enterprise management to further strengthen the political consciousness, innovation consciousness, mass consciousness, responsibility consciousness and service consciousness of trade union cadres, speed up the process of theorization, knowledge and specialization of trade union cadres, and improve their comprehensive quality.
Second, participate in enterprise economic construction and play a bridge role.
Trade unions in cultural companies actively participate in various economic work, and play the role of trade unions as a bridge around stability and development, so that employees can understand the development direction of the group company, establish a sense of crisis and competition, change their work attitude, stimulate employees' intelligence, find countermeasures for the sustainable and stable development of the group company, provide basis for enterprise leaders to make decisions, and enable the group to better seize opportunities and meet challenges; Carry out suggestions, solicit good opinions extensively, collect good suggestions and ideas for enterprise development, and promote the sustainable and healthy development of the group company.
Third, develop new members and strengthen the construction of trade unions themselves.
In our work, we deeply realize that to make the enterprise bigger and stronger, we must cultivate a team of employees with high political quality and excellent business skills. The most effective way to achieve this goal is to organize enterprise trade unions. In the first half of 20__ year, the Cultural Branch * * absorbed 22 new members and delivered a batch of fresh blood for the trade union of the group. Relying on the special role of trade unions, it has played an escort role for the steady, healthy and rapid development of enterprises.
Four, actively carry out labor competition, to contribute to the completion of enterprise tasks.
The trade unions of cultural companies focus on the "ankang cup" knowledge contest, educating employees to establish a sense of urgency, crisis and responsibility, and fully mobilizing their work enthusiasm and creativity. Focusing on the central idea of "strong quality inside, good image outside", we actively do a good job in propaganda and mobilization, praise the good people and deeds in the competition in time through blackboard newspapers, newsletter reports and other forms, and set off a labor competition upsurge with examples and goals throughout the company. Some comrades use annual leave to learn and practice basic skills. Through a series of competitions, employees' familiarity with business knowledge and operational ability have been greatly enhanced, the level of window service has been further improved, business processing ability has been significantly improved, and business development has changed with each passing day.
Five, the implementation of the word "care", safeguard the vital interests of employees, enhance enterprise cohesion.
The trade union cadres of the company care about the lives of employees and take it as their responsibility to do practical things for the masses. Trade union members take good care of their families, use holidays and nights to talk with company cadres and employees, carefully understand the life and work of employees' families, and strive to solve problems for employees. Holiday condolences on Children's Day on June 1 and Women's Day on March 8, timely payment of cooling fees, and sending the warmth of the organization to the hearts of employees. These efforts not only safeguard the overall interests of enterprises, but also safeguard the specific interests of employees.
6. Respond to the call of the group and actively participate in charity.
Our group has always been an advocate and supporter of social charity, and the cultural branch is naturally unwilling to lag behind. The staff of our branch knew the news that the mining farm was going to build a staff library, and donated a batch of books to the library and sent them to the people in urgent need of knowledge. Our trade union also participated in the "Love Donation Day", which raised more than 2,400 yuan and made its own contribution to social charity.
On the basis of this year, we are full of confidence in doing a good job in trade union work in the next 20 years. In the future work, we should actively cooperate with trade union organizations at higher levels, cooperate with enterprise party organizations, pay close attention to the modern management of employees, carry out theoretical, technical and related business knowledge training, strive to improve the overall quality of employees, organize employees to learn legal knowledge such as trade union law and labor law, and increase the safety production and labor protection of enterprises.
The past 20__ years have witnessed the development and expansion of Tian Hong Packaging Material Co., Ltd., which is also a year of meeting challenges, self-pressure and full of vitality. Focusing on the annual work target, the company has established the working concept of "no complaints from customers, no defects in service, no blind spots in management and no defects in quality" in line with the scientific attitude of seeking truth from facts and the working idea of keeping pace with the times. With the efforts of all employees and the care and support of the superior leadership, we have achieved good results on the premise of overcoming outdated equipment, inexperienced new employees, fierce market competition and the impact of plasticizers on the market. The annual sales revenue in 20__ is 42 million yuan, and the foreign exchange earned is 700,000 US dollars. PVC output 1850 tons, color printing 330 tons. The above achievements are the result of our joint efforts, and I am deeply grateful for your support and contribution to Tian Hong.
20__ year production plan:
The output of PVC is 2,200 tons, and the decomposition plan is March 1.200 tons, April and June 1.600 tons, July and September 1.900 tons, and color printing 10 ~ 1.265 tons. The decomposition plan is1~ with an average monthly output of 45 tons in March, 70 tons in April-June, 80 tons in July-September, and 10 ~ 140 tons in February. How to complete the task with good quality and quantity depends on the concerted efforts of Qi Xin. Let me make a few demands.
First, further strengthen enterprise management.
For enterprises, the vitality of sustainable development lies in scientific and systematic management, high-quality and efficient production, forward-looking innovation and high-quality employees.
Therefore, the factory leaders regard management and quality as the lifeblood of survival and development, so we have formulated and improved various rules and regulations. However, when we review the production situation last year, there are still some problems, such as unstable product quality, frequent customer complaints and high rejection rate. Last month, the rejection rate of pvc reached 10% (the industry standard is generally 5%), and our energy consumption has been in a high state. So how can we face the market and participate in the competition (there are three similar enterprises in Shandong alone, and I went to make an annual visit with General Manager Zhang years ago, and they just wanted to leave). Although our color printing has made great progress last year, there are still some minor problems in product quality. We haven't dealt with demanding enterprises yet, whether we dare to really show our swords. The above problems show that our management has not really been put in place. It has not been refined into all aspects of our production management.
Second, further establish and improve the quality assurance system.
Quality is the life of an enterprise. In today's increasingly fierce and cruel market competition, the performance of this sentence is more prominent, more obvious and more important. This year, we will further establish and improve the quality management system, strictly control the pass, be meticulous, put the responsibility on people, be highly responsible, and implement the accountability system, hell to pay. It is convenient and pleasant for hard-working salespeople to make our products enter the market with excellent internal and external quality. Leave the trouble to us and give the quality and convenience to the customers first. Only in this way can our enterprise have hope.
Third, further strengthen equipment management.
Although our company's equipment is imported, it has been nearly twenty years, which puts forward higher requirements for our equipment maintenance. If the machine is well maintained and allowed to operate normally, the workers will be relaxed, the loss will be less, the equipment will be incomplete, the mechanics will be hard, the operators will be upset, the product quality will be poor, the users will complain, and the enterprise will be in chaos. Therefore, taking good care of the equipment and maintaining it will be smooth sailing and beneficial to everyone.
Fourth, make a fuss about saving energy and reducing consumption.
1, improve the one-time input-output qualification rate of products.
2. Further reduce energy consumption, including water, electricity and gas.
3. Innovation around production.
4. Make a fuss about the recycling of waste materials. 5. Safe production.
Safety is the eternal theme of enterprises and the foundation and guarantee of enterprise development. We must always adhere to the policy of safety first and prevention first, and do a good job in production without forgetting safety work, so as to prevent problems before they happen.
The new year has come, and all production tasks and indicators have been issued. I hope everyone will work harder, forge ahead, be brave in innovation and innovate again in the new year. I wish you all a happy New Year and all the best. Thank you for your early years!
Examples of year-end summary of enterprises (selected part 5) pay attention to the comprehensive combination of production technology theory and practice, pay attention to the improvement of their comprehensive quality, improve their independent operation skills, and do their best for the company's production and operation. As a fresh graduate of the company, with the cordial care of the leaders of the company and its branches, the correct leadership of the workshop leaders and the support and help of the company's colleagues, after half a year's production practice, I quickly realized the social role change from a knowledgeable student to a worker in the new era, and gradually adapted to the new living and working environment. At the same time, my comprehensive quality has also been comprehensively improved. Now I will summarize my personal life and work since the first half of 20 _ _:
First, combine theoretical knowledge with production practice, strive to expand their own production skills, and comprehensively improve the level of post operation.
In view of the problem that the theoretical knowledge of the student era is out of touch with the production practice, the company has been engaged in production and operation and the tense and orderly second-phase project construction period. On the premise of ensuring normal production, as backup operators, we actively entered the construction site of the second phase of the project to supervise the on-site construction in combination with the actual situation, and took this opportunity to learn and understand the production equipment and process principles more deeply. Make yourself more intuitive about the technical theory you have mastered. At the same time, we also actively participate in the regular job skills training held by the workshop. The in-depth discussion of work skills between new employees and old employees has provided great help for our technical understanding.
Second, seriously implement the safety management regulations of the company and factory, strictly implement the safety responsibility system, and ensure safe production.
Cooperate with branch factories, functional departments and sections to do a good job in safety production, actively participate in safety knowledge publicity meetings organized at all levels, assist teams to do safety team activities, ensure on-site safety production, maintain safety warning signs, put prevention first, prevent all kinds of emergencies and accidents, and achieve the fundamental goal of safety production and maximizing benefits. In production, always keep in mind the operating rules of various equipment safety production, abide by the principle of "four no injuries", and put an end to the "three violations" phenomenon of illegal operation, illegal command and violation of labor discipline. Through continuous practice and study, my own safety awareness has been greatly improved.
Third, correct life attitude, bravely face setbacks, establish a correct outlook on life and values, and realize personal social value.
As a graduate who has just entered the society, it is inevitable that he will feel frustrated, listless and even depressed when he encounters setbacks. This phenomenon has its inevitability. Adversity makes talents, and integration into various societies is more conducive to our own growth. However, how to face all kinds of "hardships" that we have never experienced before? It is undoubtedly the best way to adapt to society and meet challenges by honing quality and will. Over the past six months, I have been trying to accept new things, dare to challenge, face setbacks and failures with a correct attitude, and be a person who is brave enough to change and can change, and is tolerant and unchangeable with heart.
Fourth, fulfill their duties, explore and innovate, and seek more reasonable working methods.
In the post-production work, be conscientious, pay attention to working procedures, consciously obey organizational arrangements, and successfully complete various tasks assigned by leaders; Self-restraint, self-restraint, self-restraint, self-restraint, self-restraint, self-restraint, self-restraint, self-restraint.
To sum up, during the half-year work-study program, my first-line work skills, production technology and work experience have been greatly improved, but I know that I still have a big gap from higher standards and there are some shortcomings in my work. In the new milestone, I will continue to maintain a modest and prudent attitude, seek advice with an open mind, guard against arrogance and rashness, learn from the strengths of others, make up for my own shortcomings, constantly improve my self-cultivation and strive to improve myself.