The customer service of banks is indeed in short supply, but the number of staff in the banking system is relatively saturated. Taking the recruitment behavior as an example, it is basically to recruit customer service personnel all year round, not because the actual demand is infinite, but because people are constantly leaving, and new employees can't fill this vacancy immediately, but need a training and assessment process;
Let's talk about the signing mode. Most of the bank's customer service is entrusted to a third party, and even wages are paid through a third party. If there is labor, banks are often not directly responsible;
Finally, the development prospects. If you do a good job in customer service, you will usually be transferred after one year. If you don't have it in a year and a half, there won't be one. At most, you will change from junior to senior. There is a simple reason. There are too many people with the same purpose, and the competition is more intense than you think. After that, I can only speculate that it is estimated that you will enter the real financial system after working for two to three years, or after getting the qualification certificate for two years.
Second, what is the essence of financial customer service? Are there any requirements?
Hello! The job responsibilities and contents of financial customer service are as follows.
Job responsibilities:
1. According to the loan demand, collect the information needed by customers for loans;
2. Accept customer consultation, record the contents of customer consultation and complaint, and give customer feedback according to the corresponding process;
3. Be able to discover the needs and opinions of loan customers in time, and record and report them;
4. Provide customers with complete and accurate solutions and information, solve customer problems and provide quality services;
5, good work execution, work or related operations in strict accordance with norms and processes;
6. Share information with colleagues or supervisors, accumulate knowledge, and provide basis for process improvement;
7. One-stop solution to customer needs and provision of loan consultation and loan progress service? ;
Requirements:
1, age 18-28 years old, male or female;
2, college degree or above, customer service experience is preferred;
3. Strong sense of teamwork, serious and responsible work, high patience with work, ability to quickly adapt to the working environment, and obedience to leadership and management.
Thanks for reading!
3. What is the essence of financial customer service? Are there any requirements?
Hello! The job responsibilities and contents of financial customer service are as follows.
Job responsibilities:
1. According to the loan demand, collect the information needed by customers for loans;
2. Accept customer consultation, record the contents of customer consultation and complaint, and give customer feedback according to the corresponding process;
3. Be able to discover the needs and opinions of loan customers in time, and record and report them;
4. Provide customers with complete and accurate solutions and information, solve customer problems and provide quality services;
5, good work execution, work or related operations in strict accordance with norms and processes;
6. Share information with colleagues or supervisors, accumulate knowledge, and provide basis for process improvement;
7. One-stop solution to customer needs and provision of loan consultation and loan progress service? ;
Requirements:
1, age 18-28 years old, male or female;
2, college degree or above, customer service experience is preferred;
3. Strong sense of teamwork, serious and responsible work, high patience with work, ability to quickly adapt to the working environment, and obedience to leadership and management.
Thanks for reading!
4. What is the essence of financial customer service? Are there any requirements?
Hello! The job responsibilities and contents of financial customer service are as follows. Job responsibilities: 1. According to the loan demand, collect the information needed by customers for loans; 2. Accept customer consultation, record the contents of customer consultation and complaint, and give customer feedback according to the corresponding process; 3. Be able to discover the needs and opinions of loan customers in time, and record and report them; 4. Provide customers with complete and accurate solutions and information, solve customer problems and provide quality services; 5, good work execution, work or related operations in strict accordance with norms and processes; 6. Share information with colleagues or supervisors, accumulate knowledge, and provide basis for process improvement; 7. One-stop solution to customer needs and provision of loan consultation and loan progress service? ; Requirements: 1, age 18-28, male or female; 2, college degree or above, customer service experience is preferred; 3. Strong team consciousness, serious and responsible work, and patience with work.