When a customer calls for consultation during non-working hours, the call center will automatically record the customer's message phone number and consultation questions, and our customer service representative will take the initiative to reply to the customer's phone number and answer the consultation questions at the first time on the next working day.
Features of 95538:
1, 95538 Call Center has comprehensively sorted out and reconstructed the professional knowledge of securities business, and from the point of view of facilitating investors' use and improving customer service experience, it has newly designed and built a "Securities Industry Call Center Business Support Library" system with independent intellectual property rights, rich and accurate contents and quick and convenient use.
2.95538 Call Center not only provides high-quality consulting services for customers, but also creates a service system and mechanism of dynamic classification and accurate matching between financial and consulting products and customers from the perspective of maximizing the preservation and appreciation of customers' assets.
3. On the basis of analyzing the asset allocation of customers, dynamically match the most reasonable financial products or consulting for customers, and the customer service representative will actively provide them with high-level financial services with reasonable asset allocation higher than the industry standard.
4. The call center platform has achieved seamless docking and information sharing with other customer service business systems such as the company website, SMS, customer service management system, etc., and has established an organic linkage among all service sub-platforms, so that customer service representatives can provide customers with more professional and targeted personalized services on the premise of comprehensive and accurate information.
Refer to Baidu Encyclopedia -95538 for the above contents.