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Wechat customer service
It is a third-party service platform built by Kuaishang (Xiamen) Software Technology Co., Ltd. to provide mobile marketing and online customer service system for WeChat enterprises. Through the WeChat website, customers can communicate with enterprises in time, and their good experience cannot be copied.
Wechat customer service background introduction
More than half of the WeChat fans of 100 will not take the initiative to consult the enterprise. Even if there are 50 queries, the disadvantages of WeChat backstage, mechanized reply, untimely, aimless and other reasons will lead to your business failure. Therefore, no matter how well WeChat marketing is done, how can customers not take the initiative to consult or grasp it? Customers are lazy, but we can't be lazy. We installed WeChat online customer service, and our sales increased by 65%. By investigating the types of visitors to corporate public platforms, the results show that only 5% of visitors are eager to know about products and companies, and immediately look for the contact information of enterprises on WeChat, or initiate consultation on WeChat, which is what we call quality customers. Only these 5% visitors often end up in failure because of the disadvantages of not being valued by enterprises, untimely consultation, aimlessness and WeChat's own consultation.