Legal analysis: if the courier is lost, if there is value preservation, how much is the price compensation? If there is no value preservation, in principle, only three times the postage can be compensated at most. In judicial practice, if you can prove the mailing items and the actual price without preserving the value, you will pay compensation according to the original price. When the courier is lost, damaged or short, the courier and letter that have not purchased the insured price shall be compensated according to 2 times of the service fee, and the parcel shall be compensated according to the value of the lost goods purchased, but the maximum amount shall not exceed 5 times of the service fee. If it is other losses or indirect losses, the courier company will not compensate. For insured express delivery faster than usual, the insured fee is charged at 2% of the insured amount. If the express mail is lost, it should be compensated according to the quotation. The maximum compensation for insured express delivery is 1 10,000 yuan. If the online shopping is lost in the process of express delivery, it will be easier to handle. Just go directly to the online seller to explain the situation, and the seller will handle it or reissue it. Or a direct refund. If the seller doesn't handle it or is not satisfied with the handling method, and repeated communication fails, you can directly find the online shopping platform for official handling. If you send it yourself, it will be a bit complicated to handle. First, be sure to take the courier number and the voucher at that time to the local courier point for claim settlement. If you are not satisfied with the handling result of the courier, you can directly call the customer service phone of the courier company to make a direct complaint. If you are not satisfied with the handling of the courier company or the courier company fails to solve the problem in the way of negotiation, you can directly request judicial intervention in the investigation.
Legal basis: According to Article 47 of the Postal Law of People's Republic of China (PRC), postal enterprises shall compensate for the loss of vouched mail according to the following provisions: (1) If the insured vouched mail is lost or completely damaged, compensation shall be made according to the insured amount; In case of partial damage or shortage of internal parts, the actual loss of the mail shall be compensated according to the ratio of the insured amount to the total value of the mail. (2) If the uninsured vouched mail is lost, damaged or the internal parts are short, compensation shall be made according to the actual loss, but the maximum amount shall not exceed three times the charge; If the registered letter is lost or damaged, it shall be compensated at three times the charge.