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1. We have received a collection call like this, and we can handle it as follows. First, make clear the situation first. The first time you receive such a call, don't hang up directly. Find out who you are and realize it. If you are a person who has nothing to do with yourself, you can directly and honestly refuse and tell you not to harass yourself again, otherwise you will complain to the relevant departments. And if it is really your immediate family member, then listen to how much money is owed, which institution owes the money, and what will happen if it is overdue.
2, in the process of telephone communication, try to use rhetorical questions, on the one hand, to confirm the accuracy of the other party's identity, on the other hand, to measure the whole event. However, don't be particularly nervous on the phone. After all, this is just the statement of the collection party, and it may also be a fraudulent phone call. So, after you know all the information you want to know, you have to find out the specific situation. Second, don't provide contact information easily. The reason why the collection personnel contact the related party is to obtain some information of the debtor through other channels, so that the debtor can repay the debt as soon as possible, or force the related party to help the debtor pay the debt.
3. It is better to owe money to the bank. After all, it is a formal credit channel. For many online loans, it is hard to say whether this interest rate is legal. Therefore, even if the debtor is closely related to us, we only communicate from the perspective of caring for our friends. As for asking me to provide more information, I should simply refuse.
If the company calls again, it should be recorded. Typically, the collector makes multiple calls. The salesperson may have made multiple calls, or someone else in the same organization may have made another call. When we receive a similar call again, please remember to turn on the telephone recording function to protect our legitimate rights and interests. If there is any dispute in the future, our complaint or report will be justified. As for whether you will contact the debtor privately, it depends on your grasp of life.