1. Innovation ability: Shanghai Life always adheres to the principle of "innovation and career" and is committed to developing new insurance companies with differentiated competition. In the process of development, the company constantly promotes innovation, optimizes service processes, improves service quality and efficiency, and provides customers with efficient and high-quality service experience.
2. Technological empowerment: Shanghai Life continued to promote the intelligentization of claims service relying on technological empowerment. The limitation of the company's claims has been greatly improved, with the automatic settlement rate of claims reaching 93.55%, the 24-hour settlement rate of simple cases 100%, and the 48-hour settlement rate of standard cases reaching 97.83%.
3. Personalized service: Shanghai Life is committed to providing customers with a brand-new insurance service experience with personalized products, an international platform and a people-oriented service concept. In order to meet the diversified needs of customers, the company has launched various insurance products covering various risks. At the same time, the company also provides flexible insurance services such as customized insurance plans and quick claims settlement to meet the individual needs of customers.