Payment within three working days: that is, the time when the company receives the report is the start time, and the time when the company transfers the money is the end time, thus realizing the limitation requirement of payment within three working days.
2
The "two unifications" of claim procedure and claim data: that is, the unified claim procedure, the insurance company should promptly notify and collect the customer's claim data at one time during the survey and loss determination process to avoid the customer submitting the claim data repeatedly. Unified claims data, insurance companies can only require the insured to provide effective "three certificates and one vote" at most, that is, the insured's ID card, driver's license, vehicle driving license, bank account number with the same name, claim application form (or loss form) and invoice (or invoice authorization) signed by the insured as claims data, and encourage companies to reduce or merge the above claims data reasonably.
three
On-the-spot report telephone number: that is, customers are encouraged to make on-the-spot report through the customer service telephone number of the insurance company at the first time when they are in danger, and the time point when customers report on the spot is taken as the starting time point of the insurance company's claim limitation, which breaks the consistent practice of taking complete information as the starting time point.
On the basis of in-depth investigation and extensive solicitation of opinions, Shantou Branch of Guangdong Insurance Regulatory Bureau recently issued the Notice on Trial Implementation of the "123" Standard for Small Claims Fast Settlement Service in East Guangdong and the Guiding Opinions on Implementing the "123" Standard for Small Claims Fast Settlement Service in East Guangdong. That is to say, for small claims cases of auto insurance that meet the conditions of single accident and pure car loss of less than 2,000 yuan, the minimum service standards of "one on-site report telephone number", "two unified claims procedures and claims materials" and "payment within three working days" are tried out in Shantou, Shanwei, Chaozhou and Jieyang in eastern Guangdong, and efforts are made to provide consumers with fast and high-quality insurance claims services.
Further reading: How to buy insurance, which is good, and teach you how to avoid these "pits" of insurance.