Customer operation is a complicated process. Operators should have enough patience and carefully organize user data and information. The core of the product should be to solve the user's problems. Understanding user needs is the most important point in user operation, knowing what users want, and then serving users better.
Company profile:
China Ping An Insurance (Group) Co., Ltd. (hereinafter referred to as "China Ping An", "China Ping An Insurance", "China Ping An Insurance Company" and "China Ping An Group") was born on 1988 in Shekou, Shenzhen. It is the first joint-stock insurance enterprise in China and has developed into an integrated, compact and diversified comprehensive financial service group integrating financial insurance, banking and investment.
It is a listed company on the main boards of Hong Kong Stock Exchange and Shanghai Stock Exchange with stock codes of 023 18 and 60 13 18 respectively.