Recently, cool cycling has been exposed one after another that the user deposit is difficult to refund, the branch people go to the building, and the customer service phone cannot be connected. Many users questioned whether Cool Cycling was going out of business and went to Cool Cycling Headquarters to ask for a refund.
Cool cycling said that the problem of slow deposit refund began in mid-August, and then it evolved into running. The company has been trying to solve the capital problem, including negotiating with investors and seeking a comprehensive acquisition, but the progress is not as good as the development situation of running away, which leads to further deterioration of the situation.
In Cool Ride's open letter, it was mentioned that 40 million funds were frozen by WeChat. In response, WeChat responded that it has opened a secure settlement channel for Cool Ride, and merchants can refund user orders, and users can contact Cool Ride as soon as possible.
Up to now, Cool Ride has invested more than 900 million yuan, and nearly 65.438+0.5 million users have not chosen to refund the deposit. There are also nearly 6.5438+0.4 million bicycles in operation in the market, so Cool Riding is not a company without any value, and we have not given up. At present, it is actively docking with the funders and seeking the guidance and support of the government.