China Changan (China Changan Automobile Group Co., Ltd.), formerly known as China Southern Industrial Automobile Co., Ltd., was founded in 65438+February 2005 and renamed in July 2009. China Ordnance Equipment Group Co., Ltd. is a super-large enterprise group established by integrating and optimizing its automobile industry, headquartered in Beijing.
Changan Automobile's business scope: design, development, manufacture and sales of automobiles, motorcycles, automobile motorcycle engines and automobile motorcycle parts; Sales of optical products, electronic and photoelectric products, night vision equipment, information and communication equipment; Technology development, technology transfer, technical consultation and technical services related to the above business; Import and export business; Consulting on assets merger and reorganization.
Introduction of Changan Automobile Service
On the basis of direct access to customers and direct attack on pain points, Changan Automobile has gained insight into customers' needs and taken customers' pleasure as its core value, realizing three levels of advancement from passive service to active service, from service vehicle to service person, and from contractual bond to emotional bond. As of 20 19, 1 1, the number of brand users in Changan China has exceeded180,000.
20 19126 October, 19 Changan Automobile officially released the "Companionship Plan", advocating the concept of "full coverage of customers' contacts, full management of customers' needs and full closed-loop management of needs", constantly optimizing the interaction management process and improving the member management system. Focus on customer pain points, constantly strengthen high-frequency interaction with customers, and provide customers with a pleasant experience with the goal of "professional convenience, initiative and worry-free, personalized surprise".